Customer Success Manager

Posted 11 days agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: Portugal, Spain

🔍 Industry: Social Media Engagement

🏢 Company: BrandBastion👥 101-250💰 Seed over 9 years agoAdvertising Marketing

⏳ Experience: 3-5 years

🪄 Skills: Business DevelopmentData AnalysisStrategic ManagementRESTful APIsAccount ManagementClient relationship managementSales experienceMarketingStrategic thinkingDigital MarketingCustomer supportCustomer SuccessSaaS

Requirements:

Experience successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
A deep understanding of marketing, community management, and social engagement, with preference given to those with agency, direct brand experience, or expertise in paid/organic social strategy – 3-5 years experience.
Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.
A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.
A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.
A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.

Responsibilities:

Act as an Embedded Partner
Drive Account Growth
Own the Success Plan
Lead Strategic Meetings
Proactively Solve Problems
Collaborate with AI specialists
Analyze performance data and translate insights
Implement strategies to prevent churn
Feedback Loop
Customer Advocacy

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