- Conduct outreach to motivate, facilitate, and educate members about the benefits of programs.
- Conduct assessments of the member’s status and develop a care plan with the member to address their goals.
- Evaluate individual member care needs and communicate medical information to health care professionals.
- Manage a caseload of members to ensure expedient contact is made with each member.
- Facilitate coordination of care with providers and schedule appointments as needed.
- Identify and help address needs related to Social Determinants of Health.
- Coordinate and complete correspondence according to established workflows.
- Document actions taken in a care management platform.
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