- Respond to patient and client inquiries in real time via our online chat platform
- Provide accurate information on medical services, appointments, billing, and general support
- Handle multiple chat conversations simultaneously with professionalism and accuracy
- Log and document all chat interactions in our support and CRM systems
- Escalate unresolved or complex issues to the appropriate team or department
- Deliver a warm, helpful, and professional experience in every interaction
- Adhere strictly to HIPAA guidelines and patient confidentiality policies
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