- Manage a high-volume portfolio of customer accounts, prioritizing activities based on account value, renewal risk, and business impact.
- Own the end-to-end renewal process, tracking upcoming renewals, maintaining accurate forecasts, and ensuring timely contract completion.
- Lead commercial conversations around pricing, discounts, contract terms, and multi-year commitments while protecting business value.
- Identify expansion opportunities by understanding customer needs and recommending additional solutions, frameworks, or plan upgrades.
- Monitor account health indicators, including usage patterns, payment status, renewal timelines, and engagement signals to proactively address risks.
- Prevent churn by identifying potential issues early and coordinating solutions with internal teams.
- Use CRM systems, workflows, dashboards, and structured processes to efficiently manage customer interactions and renewal activities.
- Partner with Customer Success, Sales, Finance, and compliance teams to resolve issues and support successful renewals.
- Maintain accurate CRM records, including renewal stages, account risks, customer conversations, and negotiation outcomes.
- Provide regular reporting and insights on renewal performance, account health, risks, and expansion opportunities.
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