- Manage the end-to-end customer journey from initial onboarding to long-term partnership.
- Monitor account health proactively to prevent churn and identify upsell and cross-sell opportunities.
- Educate clients on product functionality and provide ongoing support.
- Collaborate with internal sales and operations teams to align on expectations and customer needs.
- Translate direct customer feedback into actionable requests to improve internal processes.
- Utilize automation and AI tools for account planning and customer documentation.
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