- Answer inbound live chats within the agreed response time
- Resolve common queries directly using the knowledge base
- Raise and track tickets for issues needing another team
- Keep accurate notes on every conversation
- Spot recurring problems and flag them to the team lead
- Maintain a friendly, human tone even at busy times
Find your Remote Job
Browse verified remote jobs from 4,500+ companies. AI-powered matching saves you hours - apply directly on the employer's site.
