Customer Service Representative - Remote
Company:QualDerm Partners(101-250 employees, Management Information Systems, Medical Device, Health Care)
- Serves as first point of contact for incoming billing customer service calls.
- Provides optimum customer service, including quality assurance, for all patient inquiries.
- Answer high-volume incoming communications from customers/patients.
- Returns all phone messages within 24 hours of receipt.
- Must be able to deal diplomatically with complaints and function well under pressure.
- Utilize resources and conduct research to troubleshoot and resolve patient issues.
- Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
- Updates insurance and demographic information as necessary on patient accounts.
- Accurately documents patient accounts of all actions taken.
- Set up payment plans and take credit card payments over the phone.
- Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
- Participates in special projects as needed.
- Maintains regular and predictable attendance.
- Adheres to Code of Conduct and Mission & Value Statement.
