- Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
- Process customer orders accurately and ensure all required information is complete.
- Follow up with fulfillment and delivery partners regarding cancelled orders.
- Speak with customers to understand cancellation reasons and recover orders whenever possible.
- Maintain accurate customer and order records in shared Google Sheets.
- Make outbound calls to request product reviews and explore relevant upselling opportunities.
- Collect customer feedback to help strengthen trust in the brands and improve the customer experience.
- Moderate comments on social media advertisements while protecting a professional brand image.
- Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.
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