- Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
- Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
- Host onboarding and support calls over Zoom to get new customers set up for success
- Turn common questions into help-center articles and saved replies
- Pass customer feedback to the team so the product keeps getting better
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