Customer Service Agent: German
Company:Fever
- Handle customer service incidents by email, phone, and social media.
- Manage incoming calls, chats, and customer service inquiries.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Address customer complaints and provide appropriate solutions and alternatives within the required time limits.
- Follow up with customers to ensure issues are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations department when incident volume allows.
