- Own the client relationship from onboarding through renewal, serving as the primary point of contact.
- Drive client success by monitoring campaign and content performance and coordinating internal teams.
- Build, document, and improve Standard Operating Procedures (SOPs) across all service lines.
- Identify operational inefficiencies and implement scalable systems using tools like GoHighLevel and Slack.
- Manage and coordinate the current team including specialists, assistants, and creative staff.
- Deliver proactive reporting and maintain visibility into client performance and progress.
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