- Handle maintenance, collection, and liquidation activities for assigned account portfolios.
- Manage and resolve diverse customer inquiries regarding payment history and account statuses.
- Review customer contracts including voluntary surrender and Principal and Interest breakdowns.
- Advise customers on account status, title information, and optional products.
- Assist customers with payment extensions and deferrals.
- Take payments and analyze account history to recommend appropriate solutions.
- Maintain accurate records of customer interactions and issue resolutions.
- Perform manual calculations and manage multiple systems simultaneously.
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