- Configure applications to meet customer needs, including workflows, document types, AI prompts, and customer style guides and formats.
- Train users and administrators to use the products.
- Manage and coordinate customer projects, ensuring delivery within scope and timeline.
- Provide post-go-live administrative support for multiple clients.
- Support pre-sales by understanding customer business needs, demonstrating solutions, and contributing to solution proposals.
- Analyze and deploy new product features.
- Maintain production and sandbox environments.
- Create regular and ad hoc customer reports.
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