Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction.
Identify and develop customer advocates who can provide testimonials, case studies, or references.
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About BrandBastion
BrandBastion pioneers AI-powered solutions that transform social media engagement and protect brand reputation for global leaders like Netflix and Uber. Their technology automates millions of social interactions daily, combining artificial intelligence and human expertise. This creates safe, free environments for discussion and delivers real-time audience insights. They process over 1 billion social media interactions for clients. This empowers brands to navigate complex digital landscapes with precision and at scale.
How We Work
BrandBastion embraces a fully remote-first culture, offering flexible work hours that empower you to build your schedule. Team members work across 16 nationalities, collaborating asynchronously with global colleagues. This environment encourages new ideas, continuous feedback, and opportunities to grow without relocation. They foster open communication and support personal development.
Engineering at BrandBastion
BrandBastion's core strength lies in its AI, which has been refined for over a decade for unmatched precision and scalability. Engineers build on a serverless architecture using cutting-edge AWS technologies. Their tech stack includes React, Redux, REST APIs, Node.js, NestJS, and TypeScript. For data science, they craft Natural Language Processing solutions with models like BERT and XLNet, powered by PyTorch and TensorFlow. You will solve complex challenges at the intersection of AI, social media, and large-scale data processing.
Why Join Us
Lead strategic initiatives shaping an AI-first approach to social media.
Advance into senior leadership roles based on your performance and impact.
Collaborate with iconic global brands, driving their digital engagement strategy.
Be part of a fast-growing company, defining the future of brand protection and community management.
Work remotely with a diverse global team, enjoying flexible hours and team meets.
Benefits & Perks
Competitive market rate compensation with uncapped commission potential for sales roles.
4-5 weeks of paid time off annually.
Opportunities for global team meets and travel to conferences.
Flexible, fully remote work environment.
Personal development and mentorship opportunities.