Ontra

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🔥 Senior Software Engineer

Posted 2024-12-03

📍 United States

🧭 Full-Time

💸 175000 - 245000 USD per year

🔍 AI legal tech for private markets

7+ years as a fullstack software engineer, preferably in a startup or high growth company.
A Bachelor's degree or higher in Computer Science.
Experience with object-oriented programming and web app frameworks (Ruby on Rails and React).
A strong foundation in software development fundamentals.
An ability to identify technical issues and address them accordingly.

Ensuring efficiency and performance for previously developed programs.
Build, implement, and maintain web-based applications from the frontend to the backend.
Collaborate with designers and product teams to understand and translate requirements.
Quickly identify and resolve product issues.
Work closely with teammates and QA for code reviews and apply best practices to software development.

Software DevelopmentQARubyRuby on RailsReactCollaborationProblem Solving

Posted 2024-12-03

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🔥 Implementation Associate

Posted 2024-12-03

📍 Arizona, Minnesota, Tennessee, Utah

💸 48600 - 68400 USD per year

🔍 AI legal tech for private markets

Showcase exceptional time management skills, adept at prioritizing tasks, meeting deadlines, and thriving in a fast-paced, deadline-driven environment.
Possess a proactive attitude coupled with a keen sense of urgency to drive projects forward and ensure timely completion.
Demonstrate strong problem-solving abilities with a knack for analyzing complex issues and devising innovative solutions.
Exhibit excellent verbal and written communication proficiency, adept at articulating insights clearly and concisely while documenting ideas and proposals accurately.

Execute targeted document abstractions for assigned projects, ensuring seamless integration of Ontra's product solutions for enterprise clients.
Regularly update project status documentation, tracking individual statistics to provide real-time insights into progress and potential areas for improvement.
Actively participate in team meetings, contributing insights, identifying technical issues, and suggesting enhancements to the Implementation Manager.
Collaborate with the implementation team to develop streamlined processes and best practices, utilizing problem-solving skills and creativity to optimize workflows.

Project ManagementCommunication SkillsCollaborationTime ManagementWritten communicationDocumentation

Posted 2024-12-03

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🔥 Customer Success Manager

Posted 2024-11-24

📍 United States, Hong Kong, Singapore, United Kingdom

💸 76800 - 107200 USD per year

🔍 AI legal tech for private markets

2+ years in customer success, preferably in law firms, legal tech, or B2B SaaS focused on asset management.
Excellent written and verbal communication skills for client interactions.
Highly organized and detail-oriented, capable of managing multiple tasks efficiently.
Strong relationship-building capabilities with a focus on maintaining customer relationships.
Self-starter with the ability to learn and execute quickly in a dynamic environment.

Efficiently facilitate the onboarding process for new customers joining the low-touch program.
Prepare customer materials, conduct bi-annual check-ins, executive business reviews, and manage account configuration tasks.
Effectively manage and execute tasks throughout the customer journey to enhance the customer experience.
Work closely with Sales, the Legal Network, and Product Operations to address and resolve any issues.
Perform operational tasks such as CRM updates in Gainsight and customer call reviews.

AgileProduct OperationsOperations ManagementCommunication SkillsCollaborationAttention to detail

Posted 2024-11-24

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🔥 Senior Product Manager

Posted 2024-11-22

📍 United States

💸 163000 - 228000 USD per year

🔍 AI legal tech for private markets

7+ years in product and leadership roles, demonstrating a strong foundation in managing and guiding teams to achieve goals.
Proven experience in taking critical features and, ideally, whole products from ideation to launch.
Demonstrated customer-facing experience, with a focus on in-person interactions to drive product success.
Strong grounding in business fundamentals to make great long-term decisions for the product and company.
Experience in private or public markets, offering valuable insights into industry dynamics (nice to have).

Collaborate with the GM and cross-functional teams to develop a strategic roadmap aimed at exceeding $25M in ARR within three years post-launch.
Lead and coordinate efforts across various departments, including engineering, marketing, and sales, to ensure cohesive product development and launch.
Oversee all phases of the product's lifecycle, from initial concept through development to market introduction and scaling.
Lead a high-performing team to drive product excellence in a start-up environment supported by a larger entity.
Conduct comprehensive market research and competitor analysis to inform product features and enhancements, ensuring market relevance and competitive edge.
Plan and execute the launch strategy, ensuring timely delivery and alignment with customers' needs and business goals.
Be recognized as a market, competitive, customer, and business expert both within Ontra and in the industry.

LeadershipProduct ManagementProduct DevelopmentStrategyCollaboration

Posted 2024-11-22

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🔥 Customer Success Manager, Contract Automation (Paralegal)

Posted 2024-11-20

📍 United Kingdom

🧭 Contract

🔍 AI-powered legal technology solutions

2+ years in customer success, preferably in law firms, legal tech companies, or B2B SaaS focused on asset management or investment banking.
Excellent written and verbal communication abilities for effective client interactions and collaborative teamwork.
Highly organized and detail-oriented, capable of managing multiple tasks and projects efficiently.
Strong relationship-building capabilities and enjoyment of fostering and maintaining customer relationships.
Self-starter with ability to learn and execute quickly in a dynamic environment, demonstrating a growth mindset.

Handle account-specific issues and prepare necessary materials for customer interactions, ensuring efficient meeting execution.
Proactively manage and execute tasks throughout the customer journey to enhance client satisfaction and engagement.
Work with Sales, the lawyer network, Product and other teams to build and expand client relationships and maintain a cohesive customer experience.
Monitor and oversee account configurations, such as setting up auto-emails, invoice groups, and maintaining saved reports.
Update Gainsight, conduct customer call reviews using platforms such as Gong, and perform related task work.
Participate in status discussions, provide updates to relevant parties, and engage in training conversations for continuous improvement.

Communication SkillsCollaborationCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

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🔥 Business Development Representative (UK)

Posted 2024-11-20

📍 United Kingdom

🧭 Full-Time

🔍 AI-powered legal technology solutions

1+ year of experience conducting cold calls and sending cold emails; experience within a global technology company preferred.
Sales Hunter Mindset: ability to consistently exceed sales targets.
Technical Savvy: experience with Excel, Salesforce, and Outreach is a plus.
Strong verbal and written communication skills.
Organizational skills and ability to maintain systems.
Excellent time-management skills with a focus on efficiency.
Attention to detail in proofreading and communication.
Desire to learn about new industries and customer pain points.

Support lead generation by conducting research and helping the Sales team curate prospect lists.
Make 30 calls and send 50 emails per day to achieve a goal of booking 10 meetings per month.
Manage calendars and coordinate meetings, pitch activities, and outbound campaigns.
Assist in preparing materials for meetings and sales pitches.
Execute sales outreach, support Account Directors and Account Executives in meetings, and manage follow-up activities.
Ensure data accuracy in Salesforce and maintain sales data.
Manage key action items and ad hoc requests for business development needs.

Business DevelopmentSalesforceBusiness developmentCommunication SkillsCollaborationAttention to detailWritten communication

Posted 2024-11-20

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🔥 Business Development Representative

Posted 2024-11-16

📍 United States, APAC, EMEA

💸 44100 - 61600 USD per year

🔍 AI-powered legal technology solutions

1+ year of experience in cold calling and emailing; global tech company experience preferred.
Consistently exceed sales targets with a strong sales hunter mindset.
Technical skills with ability to learn new platforms; Excel, Salesforce, and Outreach experience are advantages.
Excellent verbal and written communication skills for diverse audiences.
Strong organizational skills with process-oriented approach.
Efficient time management and task prioritization skills.
High attention to detail and proofreading ability.
Eagerness to learn about new industries and target customer pain points.

Support lead generation through research and curation of prospect lists.
Make 30 calls and send 50 emails daily to book at least 10 meetings per month.
Manage calendars and efficiency tools for meetings and sales activities.
Prepare meeting debriefs and sales pitch materials.
Execute sales outreach and assist in managing prospects' follow-up communication.
Ensure data accuracy in Salesforce by entering new sales data.
Manage key action items and ad hoc business development requests.

Business DevelopmentSalesforceBusiness developmentCommunication SkillsCollaborationAttention to detailWritten communication

Posted 2024-11-16

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🔥 Senior Product Support Associate

Posted 2024-11-13

📍 United Kingdom

🔍 AI-powered legal technology solutions

2+ years of customer/product support experience in a technology company.
Proven problem-solving skills with analytical thinking.
Strong customer service skills demonstrating empathy and clear communication.
Excellent verbal, written, and interpersonal communication skills.
Technical proficiency with ticketing tools such as Zendesk, Jira, or HelpScout.
Experience with data/analytics tools like Snowflake, Looker, Sigma, or Datadog preferred.

Provide comprehensive technical assistance to users, addressing queries and resolving issues through ticket work and live Zoom sessions.
Engage as a Driver or Contributor in projects aligned with company OKRs.
Efficiently manage and resolve a substantial volume of support tickets weekly, ensuring high customer satisfaction.
Build strong relationships with key stakeholders to align support processes.
Take charge of the support process by the 60-day mark, collaborating to improve user experience.
Contribute to the Support Help Center by providing feedback and updating documentation.

JiraCommunication SkillsCollaborationCustomer serviceDocumentation

Posted 2024-11-13

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🔥 Software Engineering Manager

Posted 2024-11-09

📍 United States, Hong Kong, Singapore, United Kingdom

🧭 Full-Time

💸 176000 - 264000 USD per year

🔍 AI-powered legal technology solutions

7+ years of experience as an individual contributor and at least 2 years of technical leadership in a high-growth company.
Proficiency in Ruby on Rails and React.
Experience in breaking down requirements and leading team projects.
Strong communication skills and an empathetic approach to teamwork.
Ability to prioritize tasks in a fast-paced environment.

Oversee a team of engineers to distribute tickets and ensure timely project completion.
Work with the Product team to gather and break down requirements.
Collaborate with product managers and architects to define the technical strategy.
Assist in guiding the development of engineering culture and best practices.
Partner with other engineering teams to provide foundational services and tools.

LeadershipSoftware DevelopmentRubyRuby on RailsStrategyReactCommunication SkillsCollaboration

Posted 2024-11-09

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🔥 Quality Engineer

Posted 2024-11-09

📍 United States, APAC, EMEA

💸 146000 - 204000 USD per year

🔍 AI-powered legal technology solutions

3+ years of significant experience with manual testing and automated testing tools like Playwright and/or Cypress.
Intermediate to expert level proficiency in TypeScript (preferred) or JavaScript, and familiarity with Ruby or other object-oriented programming languages.
Intermediate experience in collaborating with cross-functional teams including QA, Software Engineering, Product, and DevOps.
Intermediate experience with CI/CD pipelines using GitLab or other Cloud Based CI Providers, and familiarity with AWS infrastructure technologies.
Familiarity with bugs/issue management systems such as Jira, Trello, Gitlab.

Quickly gain an understanding of Ontra applications and relevant functionalities to contribute to quality assurance processes.
Establish strong, collaborative relationships with peers across QE, Software Engineering, and Product teams.
Enhance the Playwright automation framework and supporting tooling for maintainability and scalability.
Champion quality processes and empower teams to own testing from project inception to production.
Enhance and stabilize Smoke and Regression Automated Testing Suites integrated into CI pipelines.

AWSCypressJavascriptQARubyTypeScriptJavaScriptJiraManual testingCollaborationCI/CD

Posted 2024-11-09

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Ontra

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