Customer Success Manager (Remote)

Posted 9 days agoViewed

📍 Location: Serbia, Spain

🔍 Industry: EdTech

🏢 Company: Learnlight👥 251-500💰 Private about 2 years agoCorporate Training E-Learning Professional Services

🗣️ Languages: English

🪄 Skills: Project ManagementMicrosoft DynamicsCommunication SkillsCustomer serviceAgile methodologiesReportingClient relationship managementData entryRelationship managementSales experienceCustomer SuccessEnglish communication

Requirements:

Advanced level of English language
Exceptional ability to communicate (internally and externally) and foster positive business relations
Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations
Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)
Working proficiency in Microsoft Office 365

Responsibilities:

Develop a strong relationship with clients, serving as the primary point of contact throughout the program.
Lead the implementation of programs, including client onboarding, product training, and webinars.
Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics.
Serve as the primary contact for client escalations from the Learner Success Managment (LSM) team, handling complaints with appropriate solutions within SLA timelines.
Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.
Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction.
Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals.
Identify opportunities for upselling or new product development.

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