ApplyCustomer Success Manager/Account Manager
Posted about 2 months agoViewed
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💎 Seniority level: Manager, 1+ years
📍 Location: UK, US, Europe, Australia
🔍 Industry: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries
🏢 Company: Huzzle👥 11-50💰 $1,780,791 Pre-seed about 1 year agoCommunitiesHuman ResourcesB2CCareer PlanningAppsB2BRecruiting
🗣️ Languages: English
⏳ Experience: 1+ years
🪄 Skills: SalesforceCustomer serviceRESTful APIsAccount ManagementClient relationship managementCRMCustomer supportCustomer SuccessEnglish communicationSaaS
Requirements:
- 1+ years in Customer Success, Account Management, or Client Support roles.
- Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
- Strong verbal and written communication skills.
Responsibilities:
- Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services.
- Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product.
- Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement.
- Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
- Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.
- Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
- Represent customer needs internally and champion solutions that drive long-term satisfaction.
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