Customer Success Manager

Posted about 1 month agoViewed

View full description

💎 Seniority level: First experience

📍 Location: Western & Central-West Europe (e.g. France, Germany, Netherlands, Belgium, northern Spain, or mainland UK)

🔍 Industry: Climate Tech

🏢 Company: Granular Energy👥 11-50💰 $7,859,946 Seed over 1 year agoWeb Development Energy Prediction Markets

🗣️ Languages: English

⏳ Experience: First experience

🪄 Skills: Project ManagementSQLData AnalysisAPI testingCommunication SkillsAnalytical SkillsProblem SolvingClient relationship managementCustomer supportCustomer SuccessEnglish communication

Requirements:

A degree in science, technology, engineering, maths, physics, finance or engineering
First experience in B2B/Enterprise customer-facing roles, such as sales, account management, consulting, or customer success
Strong interpersonal and communication skills—you’re comfortable managing client relationships and navigating tricky conversations with clarity and empathy
Analytical mindset, comfortable performing data analysis such as with Excel (using VLOOKUP/XLOOKUP and pivot tables) or another tool
Confident project manager: you can juggle multiple timelines and stakeholders without dropping the ball
Highly organised with a good sense of prioritisation and follow-through
Fluent English speaker

Responsibilities:

Own and manage new customer onboarding processes, from kickoff to full adoption
Be the primary point of contact for existing accounts, supporting their success and satisfaction
Advise customers on usage of the platform, data-related questions, system and process integrations
Offer first-level support, question answering, and debugging to our users (API usage troubleshooting, identification of data format issues and misunderstanding of data structures). A sharp technical understanding of the platform and data interactions is required in that context
Coordinate cross-functional tasks and projects with Technical Solutions, Product and Sales teams to ensure smooth project delivery and alignment
Responsible for upselling, engagement, and/or deeper product usage
Contribute to internal knowledge sharing and customer-facing materials (Knowledge Base articles, FAQs, onboarding docs, etc.)
Represent the voice of the customer in internal discussions to help inform product and roadmap decisions

Apply

Related Jobs

Apply

🔥 Vendor Customer Success Manager

Posted about 5 hours ago

📍 UK, Ireland, North America

🧭 Full-Time

🏢 Company: Wayfair💰 $800,000,000 Post-IPO Debt 8 months ago🫂 Last layoff 7 months agoHome Decor Furniture E-Commerce Retail Consumer Goods

🔧 Requirements

Proven experience operating in a Customer Success, Vendor Management, or BPO Operations function; any global or multi-regional exposure is advantageous.
Demonstrable knowledge of how to effectively manage outsourced vendor relationships and drive performance improvements.
Excellent written and verbal communication, assertiveness, and strong relationship building skills.
Proficient understanding of how, and when, to leverage supporting tools & systems to achieve measurable business improvements
Capability to lead through influence and governance rather than direct management.
To be a proactive self starter; decisive, and able to quickly pivot and implement improvement opportunities with agility.
Excellent analytical and problem-solving skills, with a strong attention to detail and process focused mindset.
Ability to deliver timely and constructive feedback to both internal and external stakeholders
Intermediate User knowledge of IT systems and Applications (Google Suite/ Microsoft Office).

💡 Responsibilities

Lead and execute against a site strategy for your key account / Service Partner effectively delivering KPI / operational improvements through effective governance.
Be the primary point of contact for your Service Partner region/site, building and maintaining strong relationships that drive high stakeholders satisfaction.
Provide regular updates and visibility to both Wayfair and service partner stakeholders leading WBRs for your site, and providing weekly narrative through weekly email updates.
Leading on change adoption, assuring that process changes and adherence is effectively tracked and adopted across your service partner site(s)
Effective and timely escalation of issues that arise which are blocking progress to site strategy or contracted standards.
Maintain an onsite in person presence by attending on site once a month including all QBRs (this includes global travel to Europe & Asia (this role requires a minimum of 50% travel time)

Data AnalysisCommunication SkillsAnalytical SkillsMicrosoft OfficeAgile methodologiesNegotiationLinuxOrganizational skillsTime ManagementWritten communicationMicrosoft Office SuiteInterpersonal skillsProblem-solving skillsAccount ManagementVerbal communicationReportingCross-functional collaborationRelationship managementStakeholder managementProcess improvementChange ManagementCustomer SuccessPowerPoint

Posted about 5 hours ago

Apply

🔥 Vendor Customer Success Manager

Posted about 5 hours ago

📍 UK, Ireland, North America

🧭 Full-Time

🏢 Company: Wayfair💰 $800,000,000 Post-IPO Debt 8 months ago🫂 Last layoff 7 months agoHome Decor Furniture E-Commerce Retail Consumer Goods

🔧 Requirements

Proven experience operating in a Customer Success, Vendor Management, or BPO Operations function; any global or multi-regional exposure is advantageous.
Demonstrable knowledge of how to effectively manage outsourced vendor relationships and drive performance improvements.
Excellent written and verbal communication, assertiveness, and strong relationship building skills.
Proficient understanding of how, and when, to leverage supporting tools & systems to achieve measurable business improvements
Capability to lead through influence and governance rather than direct management.
To be a proactive self starter; decisive, and able to quickly pivot and implement improvement opportunities with agility.
Excellent analytical and problem-solving skills, with a strong attention to detail and process focused mindset.
Ability to deliver timely and constructive feedback to both internal and external stakeholders
Intermediate User knowledge of IT systems and Applications (Google Suite/ Microsoft Office).
Flexibility to work effectively across time zones and cultures.

💡 Responsibilities

Lead and execute against a site strategy for your key account / Service Partner effectively delivering KPI / operational improvements through effective governance.
Be the primary point of contact for your Service Partner region/site, building and maintaining strong relationships that drive high stakeholders satisfaction.
Provide regular updates and visibility to both Wayfair and service partner stakeholders leading WBRs for your site, and providing weekly narrative through weekly email updates.
Leading on change adoption, assuring that process changes and adherence is effectively tracked and adopted across your service partner site(s)
Effective and timely escalation of issues that arise which are blocking progress to site strategy or contracted standards.
Maintain an onsite in person presence by attending on site once a month including all QBRs (this includes global travel to Europe & Asia (this role requires a minimum of 50% travel time)

Analytical SkillsMicrosoft OfficeAgile methodologiesWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementVerbal communicationRelationship managementStakeholder managementProcess improvementCustomer Success

Posted about 5 hours ago

Apply

🔥 Customer Success Manager, SMB (German)

Posted 1 day ago

📍 UK

🔍 SaaS

🔧 Requirements

Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement
Fluent in German both verbally and written.
Strong communication skills over email, the phone, or video call.

💡 Responsibilities

Guide Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management.
Act as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Support customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind

SalesforceCommunication SkillsAccount ManagementCRMCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Customer Success Manager, SMB (French)

Posted 1 day ago

📍 UK

🔍 SaaS, Tech

🔧 Requirements

Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement
Fluent in French both verbally and written.
Strong communication skills over email, the phone, or video call.
Experience with, and passion for, helping people or businesses use software to be more productive and efficient.
Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions

💡 Responsibilities

Guide Teams and Business customers through established best practices.
Act as the customer champion and advocate.
Support customers within their book of business through the annual renewal process.
Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions.
Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics).

Communication SkillsExcellent communication skillsProblem-solving skillsAccount ManagementRelationship managementSales experienceCRMCustomer supportCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Strategic Customer Success Manager

Posted 3 days ago

📍 London, UK

🧭 Full-Time

🔍 Customer Success

🏢 Company: Monte Carlo👥 251-500 E-Commerce Jewelry

🔧 Requirements

5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (strong experience with large clients with over 10k employees).
Delivering success for data products/solutions is highly preferred.
Demonstrated track record in an early-stage company or highly ambiguous environment.
Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
Ability to prioritize complex and competing objectives.

💡 Responsibilities

Lead and manage the entire client journey from onboarding to adoption and value realization.
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
Effectively communicate business value to client executives through strategic reviews and insights.
Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs.
Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
Project manage the customer journey using internal and external resources as needed.

Project ManagementSQLData AnalysisSalesforceCross-functional Team LeadershipProduct AnalyticsCommunication SkillsCollaborationCustomer serviceNegotiationAccount ManagementRelationship managementStakeholder managementStrategic thinkingCustomer Success

Posted 3 days ago

Apply

🔥 Senior Technical Customer Success Manager

Posted 5 days ago

📍 United Kingdom, Ireland

🧭 Full-Time

💸 125500.0 - 150000.0 GBP per year

🔍 SaaS

🏢 Company: Honeycomb.io

🔧 Requirements

5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments.
Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders.
Experience working with Enterprise customers in complex, cross-functional environments.
Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa.
Organised, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care.
Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement.
Experience in observability, APM, monitoring, or DevOps platforms.
Based in the United Kingdom or Ireland.

💡 Responsibilities

Serve as a trusted advisor for a portfolio of strategic and enterprise customers in EMEA, helping them realise business value from their investment in Honeycomb.
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.
Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team.
Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation.
Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience.
Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices.
Collaborate with the broader EMEA team to expand Honeycomb’s presence and reputation across the region.

SQLCloud ComputingREST APICommunication SkillsCustomer serviceDevOpsAccount ManagementTrainingCross-functional collaborationRelationship managementSales experienceData visualizationStakeholder managementTechnical supportCustomer supportCustomer SuccessSaaS

Posted 5 days ago

Apply

🔥 Lead Customer Success Manager

Posted 5 days ago

📍 United States, United Kingdom, Australia

🔍 SaaS

🏢 Company: Bask Health👥 11-50💰 $759,987 Seed almost 2 years agoElectronic Health Record (EHR)SaaS Wellness Health Care Home Health Care

🔧 Requirements

7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Experience with large- to enterprise-sized customer book of business
Highly articulate, ability to communicate effectively both when speaking and writing
Highly organized, with the ability to juggle multiple projects in a fast-paced environment
Comfortable collaborating with different teams (product, sales, marketing, etc.)

💡 Responsibilities

Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
Manage all current customer data
Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform

Communication SkillsPresentation skillsWritten communicationAccount ManagementVerbal communicationClient relationship managementRelationship managementCRMCustomer supportCustomer SuccessSaaS

Posted 5 days ago

Apply

🔥 Technical Customer Success Manager (EMEA)

Posted 7 days ago

📍 Germany

🧭 Full-Time

🔍 Healthcare IT

🏢 Company: AIRS Medical Inc

🔧 Requirements

1+ years in a technical or application support role within healthcare IT
Proficiency with TCP/IP networking and DICOM networking
Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
Fluent in English and German

💡 Responsibilities

Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability
Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities
Act as the primary technical resource for clients, providing application support and resolving technical issues
Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results

LinuxTroubleshootingTechnical supportCustomer Success

Posted 7 days ago

Apply

🔥 Customer Success Manager, Circle Plus

Posted 8 days ago

📍 Worldwide

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 SaaS customer success

🏢 Company: Circle.so

🔧 Requirements

4+ years working directly with creators or a company in a community management role, or you have 4+ years of experience in SaaS customer success working with SMB customers to drive product adoptions, expansion, and retention
Experience serving customers and navigating the complexity of tight timelines, complex processes and managing relationships with multiple stakeholders both internally and externally
Proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5

💡 Responsibilities

Onboarding 6-10 new customers per month, which typically entails delivering strategy and implementation guidance over a series of 6 or so meetings in their first 90 days as a customer.
Developing strong relationships with both new and existing customers to understand their goals, and consult on the best ways to achieve them using Circle to drive product adoption, revenue growth and retention across your book of customers
Analyzing customer usage across your book of business to identify risks and opportunities, create accurate forecasts, then take ownership of designing and executing engagement campaigns to action in support of them
Communicating thoughtfully with your clients and internal stakeholders to ensure prompt answers that can be understood by both technical and non-technical recipients
Maintaining a deep understanding of the Circle platform, our branded app capabilities, and online community building strategies to make recommendations on how customers can accelerate their desired outcomes
Partnering closely with other internal stakeholders to share customer stories & experiences that help build deeper understanding of customers goals, use cases and outcomes
Acting as an internal advocate for customers by consistently contributing feedback to product & engineering on areas for improvement to enhance the customers experience
Contributing to the ongoing improvement of our customer success processes and methodologies
Working with customers through their renewal and re-consideration windows to help them understand how Circle can support their business strategy and future planning

Project ManagementData AnalysisCommunication SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementTrainingActive listeningClient relationship managementCross-functional collaborationRelationship managementSales experienceData visualizationStakeholder managementStrategic thinkingCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 8 days ago

Apply

🔥 Customer Success Manager

Posted 9 days ago

📍 United States, Hong Kong, United Kingdom

💸 76800.0 - 107200.0 USD per year

🔍 Legal Tech

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal Tech Document Management Information Technology Legal Software

🔧 Requirements

2+ years of experience in customer success, with a preference for backgrounds in law firms, legal tech companies, or B2B SaaS companies.
Proven track record of managing difficult customer challenges and translating business requirements into actionable success plans
Strong communicator and executive presence: excellent verbal and written communication skills. Can lead client-facing meetings and presentations with multiple diverse stakeholders of varying seniority stakeholders easily
Skilled at building relationships with decision-makers and influencers, including C-suite executives
Can learn and distill complex technical concepts into digestible customer-facing communication and training
Experience with and/or interest in legal contracts, legal technology, and the private funds space
Highly organized and detail-oriented, capable of managing multiple tasks and projects efficiently

💡 Responsibilities

Develop deep relationships with stakeholders across Ontra’s customers.
Develop, communicate, and execute adoption plans; consult the customer to meet individual needs and timelines, mitigate potential risks, and ensure they are deriving value from our products
Perform strategic business reviews and develop joint success plans with customers to align on measurable objectives and outcomes; Identify churn risk and work to eliminate that risk actively; Identify and nurture up-sell and cross-sell opportunities
Function as the voice of the customer and provide internal feedback on how Ontra can better serve our customers. Influence internal stakeholders to deliver outcomes that help both our customers and the broader business.
Demonstrate strong project management skills, attention to detail, and a consultative approach to navigating multiple senior client stakeholders and evaluating complex trade-offs.

Project ManagementCommunication SkillsCustomer serviceRESTful APIsPresentation skillsWritten communicationExcellent communication skillsAccount ManagementVerbal communicationClient relationship managementRelationship managementSales experienceCustomer SuccessSaaS

Posted 9 days ago

Apply