Strategic Customer Success Manager

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Requirements:

• 5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (strong experience with large clients with over 10k employees).
• Delivering success for data products/solutions is highly preferred.
• Demonstrated track record in an early-stage company or highly ambiguous environment.
• Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
• Ability to prioritize complex and competing objectives.

Responsibilities:

• Lead and manage the entire client journey from onboarding to adoption and value realization.
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
• Effectively communicate business value to client executives through strategic reviews and insights.
• Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
• Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs.
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
• Project manage the customer journey using internal and external resources as needed.