Maze

👥 101-250💰 $40,000,000 Series B over 2 years agoComputer Product Design Usability Testing Product Research SaaS Analytics Software💼 Private Company

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Maze is a user-centric product discovery platform, empowering product teams to continuously collect and consume user insights. We help companies build the right products faster by making user insights available at the speed of product development. Our solutions facilitate participant recruitment, product research, and robust reporting, fostering a habit of continuous product discovery. We're actively disrupting the user research market, with over 100,000 brands utilizing our platform across 4,000 companies. We're a Series B-funded startup with a globally distributed, remote-first team of 101-250 employees across 35+ countries. Our tech stack is based on modern web technologies, including Domain Not Resolving, HSTS, Global Site Tag, Amazon, reCAPTCHA, Facebook Sharer, Amazon Virginia Region, Ubuntu, Envoy, and Java EE. We are committed to building an inclusive and authentic workplace where unique and diverse perspectives are welcomed. Our mission is to empower every company to build better products through continuous user research. At Maze, we value transparency and are dedicated to providing generous benefits including health insurance, mental health resources, flexible time off, meaningful equity, and remote work setup funds. We promote a culture of continuous learning and growth, providing opportunities for innovation and impact in a fast-paced, dynamic environment. If you're passionate about user research and building great products, we'd love to hear from you!

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Jobs at this company:

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🔥 Strategic Customer Success Manager - EMEA

Posted about 6 hours ago

📍 United Kingdom, Portugal

🧭 Full-Time

🔍 SaaS B2B

🔧 Requirements

Minimum 5 years in a customer-facing role in SaaS B2B
Experience engaging with senior leadership
Ability to analyze customer data for actionable insights
Hands-on experience with customer success platforms

💡 Responsibilities

Build deep, trusted relationships with strategic customers
Champion the adoption of Maze solutions
Conduct regular Business Reviews
Provide strategic guidance to C-level executives
Serve as the voice of the customer within Maze
Identify challenges and provide scalable solutions
Partner with Account Executives and Account Managers for renewals

Data AnalysisSalesforceAnalytical SkillsProblem SolvingCross-functional collaborationCustomer SuccessSaaS

Posted about 6 hours ago

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🔥 Senior Technical Recruiter - EST

Posted about 6 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Extensive experience in sourcing, engaging and hiring technical roles (Engineering, Product, Design), particularly within fast-growing, fully remote software companies.
Skilled at improving and scaling recruiting processes to make them more effective and efficient, including automation, reducing time-to-hire, or improving quality of hire while ensuring a top notch experience for candidates and hiring managers alike.
Excel in designing thoughtful and efficient candidate experiences, ensuring warm and effective communication with candidates and a seamless, personalized journey from initial contact to offer acceptance.
Exceptional communication skills, both written and verbal.
Experienced in working within an international, remote environment, showing reliability, attention to detail, and a strong follow-through on tasks.
An Ashby or Greenhouse pro and have a strong foundation in sourcing, allowing you to build nuanced and custom searches from scratch.
Collaborative
Data-driven and use metrics to guide and influence decisions.
A keen sense of urgency, know when to voice your opinions, and aren't afraid to highlight and fix issues in the recruitment process.

💡 Responsibilities

Manage the full-cycle recruiting process for our Engineering, Product, and Design (EPD) teams, from kick off calls with the hiring manager to offer acceptance.
Collaborate closely with hiring managers, keeping an eye on backfills and target hire dates, acting as a strategic partner throughout the hiring process.
Collaboratively develop recruitment and sourcing strategies, and drive sourcing efforts to build strong candidate pipelines.
Manage the communication with our interview teams, keeping them on track at all times to ensure a smooth and timely hiring process.
Coach interviewers and hiring managers on best practices for interviewing candidates and submitting candidate feedback.
As the main point of contact for technical candidates at Maze, you play a crucial role in shaping our employer brand, helping us create a top notch experience for our candidates.
Ensure the candidate pipeline is up to date and accurate at all times.
Using Ashby, you’ll report on pipeline health and recruitment metrics in a data-driven manner, identifying areas for improvement and suggesting and implementing changes based on your analysis.
Develop strong relationships with key stakeholders, including the broader People team, hiring managers, Finance, and other cross-functional partners.

Data AnalysisUI DesignHR ManagementProduct designREST APICommunication SkillsAnalytical SkillsCollaborationAgile methodologiesMentoringAttention to detailWritten communicationInterpersonal skillsExcellent communication skillsRelationship buildingProblem-solving skillsTeamworkActive listeningRecruitmentStrong communication skillsCross-functional collaborationStrategic thinkingProcess improvementTechnical supportNodeJSSoftware Engineering

Posted about 6 hours ago

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🔥 Senior Product Manager - EST

Posted about 6 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🔧 Requirements

5+ years of experience as a Product Manager in SaaS
Experience with quantitative and qualitative data
Strong customer empathy and attention to detail
Excellent written and verbal communication skills
Track record of launching products in evolving settings
High sense of agency and ownership
Effective collaboration with cross-functional partners

💡 Responsibilities

Spend time with customers to understand their needs
Develop key parts of the product roadmap
Empower team by setting direction and context
Drive customer-focused decisions and prioritization
Coordinate with leadership and key stakeholders
Build scalable processes

Project ManagementData AnalysisProduct ManagementCross-functional collaboration

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🔥 Senior Product Designer (Growth) - EST

Posted about 6 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

5+ years of design experience, preferably in B2B, SaaS, or enterprise products, with a strong portfolio showcasing your impact on growth metrics and business outcomes.
High bar for interaction and visual design skills, with an eye for sweating the details and the ability to deliver high-quality, polished experiences
Fluency with growth design principles and knowledgable with growth loops, effective onboarding and feature discovery, activation and retention strategies, and conversion rate optimization.
Ability to show or speak towards shipped work that demonstrates growth experiments, or features that resulted in measurable business outcomes (e.g., increased conversion, improved retention).
Data-centric mindset and experience in testing and validating designs through funnel analysis, A/B testing or data-centric decision-making.
Skilled at working cross-functionally with product managers, engineers, content designers, and researchers to deliver results.
Ability to move quick in a fast-paced environment, embracing ambiguity, and taking ownership of initiatives with a bias for action.
Ability to clearly articulate design decisions, insights, and recommendations catered to diverse audiences, from design critiques to executive presentations.

💡 Responsibilities

Lead end-to-end design efforts
Drive onboarding and adoption strategies
Collaborate with Product, research and data
Experiment and validate
Refine interaction and visual design
Measure and iterate on success
Mentor and influence

SQLData AnalysisFigmaFrontend DevelopmentProduct ManagementUI DesignUser Experience DesignJiraCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsBehavioral economicsProduct designCommunication SkillsAnalytical SkillsSketchCI/CDAgile methodologiesRESTful APIsMentoringMicrosoft Office SuiteJSONData visualizationData modelingPrototypingConfluenceSaaSPowerPointA/B testing

Posted about 6 hours ago

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🔥 Senior Full Stack Engineer

Posted about 6 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Proficient with Node.js and React
Strong knowledge of PostgreSQL
Experience with AWS and Kubernetes is a plus

💡 Responsibilities

Partner with product managers, designers, and engineers to design and ship features
Establish best practices and frameworks for measuring feature impact
Evaluate and improve application performance, maintainability, and security

GraphQLNode.jsPostgreSQLTypeScriptNext.jsReact

Posted about 6 hours ago

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🔥 Senior Customer Success Operations Manager

Posted about 6 hours ago

📍 United States, Canada, United Kingdom, Portugal

🧭 Full-Time

🔍 UX Research

🔧 Requirements

3+ years of experience as a CS Ops Manager or Programs Manager and have previously designed and executed on an end-to-end CS Ops program
Data fluency and are familiar with tools like Omni, Looker, Salesforce, and Excel or similar
Acted as the Admin of a Customer Success tool like ChurnZero, Gainsight, or similar
Familiar with CS strategies that will inform how you develop playbooks and other relevant assets for various customer segments
Can collaborate well cross-functionally to support the CS team and complement business operations

💡 Responsibilities

Work closely with the Manager, Customer Success Scale Programs to co-design the Customer Success journey and build automated customer touchpoints, including emails and webinars
Own CS tooling administration, which includes creating dashboards, alerts and playbooks to create account health visibility and scale CSM efforts
Create and maintain customer-facing documents related to onboarding, CBRs, renewals, and success planning to increase CSM efficiency and consistency
Collaborate with the business operations team to track indicators of risk, renewal and upsell and analyze data to provide recommendations
Maintain data hygiene in CS tooling and ensure data alignment across go-to-market toolset

SQLData AnalysisSalesforceProduct OperationsTableauBusiness OperationsAnalytical SkillsCustomer serviceRESTful APIsAccount ManagementReportingCross-functional collaborationData entryData visualizationCRMData modelingData managementCustomer supportCustomer SuccessSaaS

Posted about 6 hours ago

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🔥 Enterprise Account Executive

Posted about 6 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

5+ years of quota carrying SaaS sales experience
Experience with external stakeholders across procurement, legal, security, & executives
Experience in territory planning, account planning, prospecting & selling into teams
Familiarity with sales tools like Salesforce
Strong communication skills

💡 Responsibilities

Prospect, build & manage a sales pipeline within the Enterprise segment
Build & maintain relationships with key stakeholders & executives
Partner with internal resources to execute customer contracts
Forecast performance against revenue targets
Share best practices & product feedback

SalesforceCRMSaaS

Posted about 6 hours ago

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🔥 Senior Digital Marketing Manager - EST

Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

🔍 Marketing

🔧 Requirements

3+ years of experience in SaaS, B2B event marketing
Experience with online event platforms
Understanding of metrics and event attribution

💡 Responsibilities

Develop and implement a webinar strategy
Manage logistics for virtual events
Lead the annual user conference, Disco Conf

Project ManagementData AnalysisContent creationCommunication SkillsCross-functional collaborationLead GenerationDigital Marketing

Posted 1 day ago

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