Strategic Customer Success Manager - EMEA

Posted about 21 hours agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United Kingdom, Portugal

🔍 Industry: SaaS B2B

🏢 Company: Maze👥 101-250💰 $40,000,000 Series B over 2 years agoComputer Product Design Usability Testing Product Research SaaS Analytics Software

🗣️ Languages: English, Spanish, Portuguese

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisSalesforceAnalytical SkillsProblem SolvingCross-functional collaborationCustomer SuccessSaaS

Requirements:

Minimum 5 years in a customer-facing role in SaaS B2B
Experience engaging with senior leadership
Ability to analyze customer data for actionable insights
Hands-on experience with customer success platforms

Responsibilities:

Build deep, trusted relationships with strategic customers
Champion the adoption of Maze solutions
Conduct regular Business Reviews
Provide strategic guidance to C-level executives
Serve as the voice of the customer within Maze
Identify challenges and provide scalable solutions
Partner with Account Executives and Account Managers for renewals