Circle.so

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Jobs at this company:

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🔥 Senior Full-stack Engineer (CRM)

Posted 1 day ago

📍 Worldwide

🧭 Full-Time

💸 130000.0 - 140000.0 USD per year

🔍 Software Development

🔧 Requirements

6+ years experience working as a full-stack engineer on complex web applications.
Strong proficiency in Ruby on Rails, MySQL/Postgresql, ReactJS, TypeScript, CSS and TailwindCSS.
A desire to work in an environment which values speed of iteration and individual autonomy, while also embracing personal accountability and the ability to collaborate effectively as part of a dynamic team.
Experience working on a fully distributed remote team.

💡 Responsibilities

Work autonomously on a product built in Ruby on Rails backend and React front-end.
Build critical features and improvements for our web app and APIs with a product-first mindset.
Work closely with Circle's leaders throughout the feature design process.
Work closely with our designers to create a world-class user experience.
Foster a bias for action, prioritizing speed of iteration without compromising on the quality of code or user experience.

PostgreSQLSoftware DevelopmentElasticSearchFull Stack DevelopmentGitCSSKafkaMySQLReact.jsRuby on RailsTypeScriptAPI testingClickhouseREST APICI/CDAgile methodologiesCRM

Posted 1 day ago

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🔥 Senior Full-stack Engineer (Marketing Hub)

Posted 15 days ago

📍 Worldwide

🧭 Full-Time

💸 130000.0 - 140000.0 USD per year

🔍 Software Development

🔧 Requirements

6+ years experience working as a full-stack engineer on complex web applications.
Strong proficiency in Ruby on Rails, MySQL/Postgresql, ReactJS, TypeScript, CSS/SCCS, TailwindCSS.

💡 Responsibilities

Work autonomously on a product built in Ruby on Rails backend and React front-end.
Build critical features and improvements for our web app, with a product-first mindset.
Work closely with Circle's leaders throughout the feature design process.
Work closely with our designers to create a world-class user experience.
Foster a bias for action, prioritizing speed of iteration without compromising on the quality of code or user experience.

PostgreSQLCSSMySQLRuby on RailsTypeScript

Posted 15 days ago

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🔥 Legal Counsel

Posted 18 days ago

📍 Worldwide

🧭 Full-Time

💸 170000.0 - 200000.0 USD per year

🔍 SaaS

🔧 Requirements

At least 4-6 years of relevant legal experience, including time spent in-house at startup or growth-stage company, ideally in the tech/SaaS space.
Strong work ethic and team-player mindset, with a willingness to do the job that needs to be done at any given time and adapt as business priorities change and new challenges emerge.
Proven ability to thrive in a fast-paced environment with a high level of autonomy and accountability.
Exceptional communication skills (both written and oral) and the ability to explain complex ideas in a succinct and digestible manner.
JD from an accredited law school and admission to the bar in the relevant jurisdiction.

💡 Responsibilities

Draft, review, and maintain foundational documents for our products and services such as terms of use, product and support policies, and customer contracts and disclosures.
Act as a key point of contact to the Sales, Customer Success, and Customer Support teams for questions arising during the RFP stage, contract negotiation and renewals, customer onboarding or other changes in the product releases and GTM function that may have implications for the way we interact with our customers.
Support Circle’s privacy program compliance, including maintaining GDPR compliance, and improve the effectiveness of critical privacy compliance processes.
Collaborate closely with Circle’s HR and engineering team to help the company achieve and maintain SOC2 Type II compliance.
Stay up to date on relevant regulations, standards, and best practices, and help adapt Circle’s governance, risk, and compliance (GRC) program accordingly.
Build scalable and effective legal processes and resources, including delivering training, developing guides/playbooks, and creating new templates.
Help Circle take on new challenges and business initiatives in a thoughtful, compliant, and efficient way.

Communication SkillsAnalytical SkillsComplianceNegotiation skillsRisk ManagementSaaS

Posted 18 days ago

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🔥 Customer Support Specialist (North/South Americas)

Posted about 1 month ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities platform

🔧 Requirements

Strong alignment with company values.
Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement to influence product development as part of a startup.
Skilled at understanding and implementing technical workflows quickly.
Ability to understand customer needs and provide exceptional support.
Team player who thrives in a collaborative environment.
Eager to learn and adapt to new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building their communities.
Troubleshoot issues across desktop and mobile browsers, including apps.
Escalate feedback to enhance the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

CollaborationTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted about 1 month ago

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🔥 Customer Support Specialist (APAC)

Posted about 1 month ago

📍 APAC

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement for being part of a startup with strong traction.
Skilled at understanding and implementing technical workflows.
Desire to understand customer needs and provide support.
Team player thriving in a collaborative work environment.
Eagerness to learn and embrace new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building communities.
Troubleshoot issues across desktop, mobile browsers, and mobile apps.
Escalate feedback to improve the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

TroubleshootingTechnical supportSaaS

Posted about 1 month ago

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🔥 Customer Success Manager, Circle Plus

Posted about 2 months ago

📍 North/South America

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
3+ years directly with creators or community management, or 4+ years in SaaS customer success.
Experience managing relationships with multiple stakeholders under tight timelines.
Comfortable understanding various business models.
Possess a growth mindset with constructive feedback.
Driven and process-oriented.
Ability to switch contexts between various customer interactions.
Team player with integrity, capable of documenting effective processes.
Aptitude to communicate technical concepts effectively.
Resourceful and proactive team player.
Experience leveraging product usage data.

💡 Responsibilities

You’ll be passionate about building relationships, helping clients succeed in community building.
Serve 75-100 customers through their lifecycle from onboarding to renewal.
Onboard 6-10 new customers monthly, delivering guidance through strategy and implementation meetings.
Develop strong relationships with customers to drive product adoption and retention.
Analyze customer usage to identify risks and opportunities.
Communicate with clients and internal stakeholders to provide timely feedback.
Maintain a deep understanding of the Circle platform and online community strategies.
Partner with internal stakeholders to share customer experiences.
Advocate for customers by providing product feedback.
Contribute to improving customer success processes.

Data AnalysisRelationship managementStakeholder managementCustomer SuccessSaaS

Posted about 2 months ago

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🔥 Senior Full-stack Engineer (CMS)

Posted about 2 months ago

📍 Worldwide

🧭 Full-Time

💸 130000.0 - 140000.0 USD per year

🔍 Software Development

🔧 Requirements

Significant full-stack experience working with the React and Ruby on Rails stack.
Knowledge of Elasticsearch.
Experience working on high throughput and high concurrency applications.
Strong judgment and attention to detail when it comes to architectural, product, design, and process decisions. Your judgement should inspire a high level of trust within the team.
Great communication skills which empower async work across the team.
A desire to work in an environment that values speed of iteration and individual autonomy.

💡 Responsibilities

Work on our CMS team to build out the best content consumption and management experience for our communities.
Improve the quality of our codebase, identify architectural deficiencies, and create achievable paths to solve/evolve them in payments-adjacent areas.
Engage in considerate, but robust, PR reviews with Circle's engineers.
Work closely with Circle's co-founders and designers throughout the feature spec + design process.

ElasticSearchFull Stack DevelopmentRuby on RailsReactCommunication SkillsRESTful APIsSoftware Engineering

Posted about 2 months ago

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