Circle.so

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Jobs at this company:

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🔥 Customer Support Specialist (North/South Americas)

Posted 1 day ago

📍 North/South Americas

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities platform

🔧 Requirements

Strong alignment with company values.
Proficient in English (spoken, written, and reading) at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement to influence product development as part of a startup.
Skilled at understanding and implementing technical workflows quickly.
Ability to understand customer needs and provide exceptional support.
Team player who thrives in a collaborative environment.
Eager to learn and adapt to new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building their communities.
Troubleshoot issues across desktop and mobile browsers, including apps.
Escalate feedback to enhance the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

CollaborationTroubleshootingWritingTechnical supportCustomer supportSaaS

Posted 1 day ago

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🔥 Customer Support Specialist (APAC)

Posted 1 day ago

📍 APAC

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement for being part of a startup with strong traction.
Skilled at understanding and implementing technical workflows.
Desire to understand customer needs and provide support.
Team player thriving in a collaborative work environment.
Eagerness to learn and embrace new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building communities.
Troubleshoot issues across desktop, mobile browsers, and mobile apps.
Escalate feedback to improve the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

TroubleshootingTechnical supportSaaS

Posted 1 day ago

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🔥 Migrations Lead

Posted 3 days ago

💸 110000.0 - 140000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with company values.
Proficient in English at a CEFR Level C2 / ILR Level 5.
At least 3 years of experience with email marketing, CRM migrations, or platform migrations.
Experience leading initiatives and defining processes.
Ability to balance strategic vision with hands-on work.
Strong project management skills.
Experience documenting processes and creating resources.
Technical aptitude with email marketing tools and data imports.
Customer-focused mindset with a passion for exceptional user experiences.
Resourcefulness and proactive approach in ambiguous environments.

💡 Responsibilities

Lead the execution of customer email migrations to understand core requirements.
Develop structured migration processes and customer experiences from start to finish.
Partner with internal teams to align migration services with business goals.
Create detailed documentation including checklists and FAQs.
Define success metrics and monitor performance for optimization.
Manage customer expectations throughout the migration process.
Build and manage a team of contractors to support service scaling.
Provide feedback to the product team for platform improvements.
Serve as a product expert and trusted advisor.

Posted 3 days ago

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🔥 Customer Success Manager, Circle Plus

Posted 14 days ago

📍 North/South America

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
3+ years directly with creators or community management, or 4+ years in SaaS customer success.
Experience managing relationships with multiple stakeholders under tight timelines.
Comfortable understanding various business models.
Possess a growth mindset with constructive feedback.
Driven and process-oriented.
Ability to switch contexts between various customer interactions.
Team player with integrity, capable of documenting effective processes.
Aptitude to communicate technical concepts effectively.
Resourceful and proactive team player.
Experience leveraging product usage data.

💡 Responsibilities

You’ll be passionate about building relationships, helping clients succeed in community building.
Serve 75-100 customers through their lifecycle from onboarding to renewal.
Onboard 6-10 new customers monthly, delivering guidance through strategy and implementation meetings.
Develop strong relationships with customers to drive product adoption and retention.
Analyze customer usage to identify risks and opportunities.
Communicate with clients and internal stakeholders to provide timely feedback.
Maintain a deep understanding of the Circle platform and online community strategies.
Partner with internal stakeholders to share customer experiences.
Advocate for customers by providing product feedback.
Contribute to improving customer success processes.

Data AnalysisRelationship managementStakeholder managementCustomer SuccessSaaS

Posted 14 days ago

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🔥 Senior Full-stack Engineer (CMS)

Posted 17 days ago

🧭 Full-Time

💸 130000.0 - 140000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with our values.
Proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
Significant full-stack experience working with the React and Ruby on Rails stack.
Knowledge of Elasticsearch.
Experience working on high throughput and high concurrency applications.
Strong judgment and attention to detail when it comes to architectural, product, design, and process decisions.
Great communication skills which empower async work across the team.
A desire to work in an environment that values speed of iteration and individual autonomy.

💡 Responsibilities

Work on our CMS team to build out the best content consumption and management experience for our communities.
Improve the quality of our codebase, identify architectural deficiencies, and create achievable paths to solve/evolve them in payments-adjacent areas.
Engage in considerate, but robust, PR reviews with Circle's engineers.
Work closely with Circle's co-founders and designers throughout the feature spec + design process.

Posted 17 days ago

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🔥 Sales Manager

Posted 20 days ago

🧭 Full-Time

💸 125000.0 - 190000.0 USD per year

🔍 SaaS

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
2+ years of sales leadership experience in a high-growth SaaS organization.
6+ years of individual sales experience, both in transactional and consultative roles.
Experience in product-led growth companies and a clear approach to developing sales motion.
Resourceful and able to find solutions.

💡 Responsibilities

You will be forming deep and trusting relationships with your team, conducting weekly 1:1s.
You will provide coaching by listening to calls and giving constructive feedback.
You will engage in sales deals, knowing when to take control or step back.
You will document processes and organize information to streamline work.
You will analyze data using CRM reports and propose new workflows.
You will create engaging presentations for the sales team and communicate effectively with executives.
You will collaborate with cross-functional teams.

Posted 20 days ago

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🔥 Senior Full-stack Engineer (Special Projects / Internal Tools)

Posted 2 months ago

🧭 Full-Time

💸 130000.0 - 140000.0 USD per year

🔍 Online communities

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
6+ years of experience in full-stack engineering on large-scale web applications.
Strong skills in Ruby on Rails, MySQL/PostgreSQL, ReactJS, TypeScript, CSS/SCSS, TailwindCSS.
Ability to build small to medium features across the stack.
Effective communication skills.
Capability to lead complex projects with attention to detail.
Experience in a distributed remote team and comfort with ambiguity.

💡 Responsibilities

Work autonomously on a Ruby on Rails backend and React front-end product.
Build critical features and improvements for the web app.
Collaborate with Circle's leaders to design features.
Partner closely with designers to enhance user experience.
Improve code quality and identify architectural deficiencies.
Integrate services like OpenAI, Zendesk, and Slack.
Promote a culture of speed and quality in code and user experience.

Posted 2 months ago

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