- Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed.
- Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
- Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards.
- Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists.
- Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify opportunities for improvement.
- Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows.
- Maintain a small caseload of psychiatric clients on the platform (approx 2-3 clinical hours per week).
Quality Assurance