- Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management
- Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals
- Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs
- Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders
- Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements
- Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination
- Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes
- Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights
- Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person)
- Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate
- Assist in the development and maintenance of internal partnership documentation and playbooks
- Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights
- Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience
Microsoft ExcelPowerPointGoogle Workspace