BetterHelp

BetterHelp is an online counseling platform that connects its members to licensed therapists.

101-250 employees
Founded 2013
Internet
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions17

US - RemoteFull-TimeMental HealthPosted
  • Develop and improve NLP systems and language model-powered experiences.
  • Fine-tune and optimize open-source and proprietary language models for domain-specific use cases.
  • Design and implement evaluation frameworks to measure model quality, reliability, and business impact.
  • Build automated testing pipelines to identify regressions, quality drops, hallucinations, and failure modes.
  • Develop metrics and monitoring systems to continuously assess model performance in production.
  • Design and implement guardrails that improve model reliability, safety, and consistency.
  • Build systems to detect unsafe outputs, prompt injection attempts, abuse patterns, and fraud-related behaviors.
  • Optimize inference performance through quantization, distillation, batching, and model serving improvements.
  • Deploy and maintain production-grade ML systems running on GPU infrastructure.
PythonSQLMachine Learning+5 more
Showing 1 of 17 positions

About BetterHelp

BetterHelp is the world's largest online therapy service. We pioneer mental health accessibility, connecting millions with licensed therapists globally since 2013. Our platform offers diverse communication methods, from messaging to live video, making mental health support convenient and affordable for everyone.

How We Work

BetterHelp is a remote-first company, operating on Pacific Standard Time, but we welcome candidates from any time zone. We gather in person up to three times annually in San Jose, CA, and for one company-wide offsite to foster strong relationships and collaboration. We are committed to employee well-being and professional growth. We avoid office politics, ego, and bad attitudes, ensuring a positive work environment. You will find a supportive community and the chance to make an immediate impact.

Engineering at BetterHelp

Our engineering team builds and maintains the secure, scalable platform connecting millions to therapists. We use a diverse tech stack including PHP/Laravel, React, and AWS, focusing on continuous deployment. Engineers tackle challenges in developing new products, integrating APIs, optimizing code, and designing robust database schemas. We are always innovating, experimenting with established and new technologies. You will develop end-to-end, owning features from inception to production and beyond. We prioritize secure coding practices and provide tools to support this.

Why Join Us

  • Drive impactful work at the world's largest online therapy service, serving over 5 million people.
  • Contribute to a mission-driven company making mental healthcare more accessible globally.
  • Work in a remote-first environment with a strong emphasis on work-life balance and professional growth.
  • Collaborate with a diverse team of clinicians, engineers, and marketers in a supportive culture.
  • Shape your own career path and make an immediate impact on product and business strategy.

Benefits & Perks

  • Remote work with company-sponsored in-person bonding experiences.
  • Competitive compensation and a performance bonus.
  • Holistic perks program, including free therapy and employee wellness initiatives.
  • Excellent health, dental, and vision coverage.
  • 401k benefits with employer matching contributions.
  • Provision of any hardware or software to ensure productivity and happiness.

Tech Stack

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