Fieldguide

👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management💼 Private Company

Fieldguide is revolutionizing assurance and advisory by building automation and collaboration software for these firms. Our platform helps businesses increase margins, win new clients, and strengthen customer relationships. We focus on cybersecurity, privacy, and ESG, building the trust infrastructure for global commerce. Our tech stack includes technologies like iPhone/Mobile Compatibility, Viewport Meta, Google Font API, and more. Fieldguide is an early-stage, remote-first company based in San Francisco, with a focus on creating an inclusive, driven, and supportive engineering culture. Our team embraces a 'Fearless, Fast, Lovable, Owners, Win-win, Inclusive' value system. We offer a dynamic environment with a strong emphasis on customer success. We are backed by leading venture capital funds, including Bessemer Venture Partners, 8VC, Y Combinator, and Floodgate. We are dedicated to continuous improvement and innovation, with a commitment to providing our practitioners with exceptional work-life balance. Fieldguide values diversity, offering a wide variety of benefits and opportunities. Our employees enjoy competitive compensation, meaningful ownership, unlimited PTO, 401k, wellness benefits, and technology/work-from-home reimbursements. We're experiencing rapid growth and seeking talented individuals to join us.

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Jobs at this company:

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🔥 Senior Solutions Engineer

Posted about 5 hours ago

📍 USA

🧭 Full-Time

🔍 SaaS

🔧 Requirements

3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
3+ years of experience in financial audit or advisory services at a public accounting firm
Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)

💡 Responsibilities

Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects
Build credibility with technical champion at the prospect company
Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
Increase sales velocity and contribute to closing deals
Participate and contribute to the enterprise sales process, product, or best practices initiatives
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
Successfully manage customer questions and objections and resolve concerns
Partner with Customer Success to enable complex onboarding of enterprise customers
Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating content and trainings for key areas
Work with the extended team to ensure that they are successful and learn from your expertise
Embody Fieldguide’s core leadership principles and cultural values

LeadershipSQLCloud ComputingCybersecurityData AnalysisSalesforceCommunication SkillsCollaborationCustomer serviceRESTful APIsPresentation skillsWritten communicationNetworkingProblem-solving skillsAccount ManagementEmpathyActive listeningSales experienceTechnical supportCRMFinancial analysisCustomer supportCustomer SuccessSaaS

Posted about 5 hours ago

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🔥 Customer Support Representative

Posted about 7 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🔧 Requirements

1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
You are a team player, and you are mission-first.
Hands-on experience in a high-growth startup.
Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
Bias towards action.

💡 Responsibilities

Build trust with customers.
Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testingREST APICommunication SkillsProblem SolvingEmpathyTroubleshootingActive listeningClient relationship managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 7 hours ago

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