SmarterDx

SmarterDx is a clinical AI company that develops automated pre-bill review tech to help hospitals maintain revenue integrity.

101-250 employees

Founded 2020

$50M series b

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Hospital Information Technology Health Care

Fully Remote

This company is fully distributed with team members working remotely. Team members are distributed across the U.S. and Canada.

Open Positions10

Remote (United States)Part-TimeHealthcare TechnologyPosted

Client Support Analyst I

Serve as the initial point of contact for end user inquiries, providing timely and effective support via email, chat, and portal.
Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges.
Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem.
Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.
Investigate problems using internal documentation, historical tickets, product knowledge, and available troubleshooting tools before escalating.
Communicate clear, concise updates to clients and internal stakeholders throughout the lifecycle of a ticket.

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About SmarterDx

SmarterDx pioneers clinical AI to transform hospital revenue integrity. We help health systems recover millions in missed revenue and improve quality scores. Our platform analyzes over 30,000 data points per chart. We serve over 40 health systems and 180 hospital sites across the U.S. SmarterDx has secured $71 million in funding, including a $50 million Series B valuing us at $1 billion.

How We Work

SmarterDx operates as a fully remote team across the U.S. We prioritize collaboration and relationship-building in our fast-moving environment. You'll find minimal bureaucracy, allowing you to focus on high-impact work. We foster a culture of smart, supportive, and mission-driven colleagues.

Engineering at SmarterDx

Our engineers and data scientists build and scale clinical AI systems that deeply understand patient records. You will work with complex data, from raw clinical input to actionable revenue insights. We deploy cutting-edge machine learning models into production environments. Your work directly impacts how AI supports documentation, decision-making, and patient care. We use Python, PyTorch, Kubernetes, AWS, and Snowflake to power our platform.

Why Join Us

Recover millions in missed revenue for hospitals through innovative clinical AI.
Work fully remotely from anywhere within the U.S. with a flexible schedule.
Contribute to a platform valued at $1 billion, backed by $71M in funding.
Collaborate with smart, supportive, and mission-driven teammates in a high-impact environment.
Enjoy unlimited PTO, comprehensive health benefits, and a 401(k) with a 4% match.

Benefits & Perks

Medical, Dental & Vision: Comprehensive plans, 75% premiums covered.
Paid Parental Leave: Up to 12 weeks for birth or adoption.
Remote-First Team: Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays: Relax and recharge as needed.
401(k) with Traditional & Roth Options: 4% company match through Fidelity.

Tech Stack

widgets

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