SmarterDx

👥 101-250💰 $50,000,000 Series B 11 months agoArtificial Intelligence (AI)Hospital Information Technology Health Care💼 Private Company

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SmarterDx is a technology-driven company focused on developing innovative solutions in healthcare data analytics and platform management. They aim to improve clinical outcomes through better data utilization and customer success in healthcare settings.

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Jobs at this company:

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🔥 Senior Data Scientist

Posted 12 days ago

📍 United States

🧭 Full-Time

💸 170000.0 - 200000.0 USD per year

🔍 Healthcare

🔧 Requirements

3+ years of experience in data science, machine learning, or a related field, preferably in a product-driven environment.
Strong proficiency in Python and experience with machine learning frameworks such as PyTorch, or scikit-learn.
Deep understanding of statistical modeling, optimization techniques, and data analysis.
Experience working with structured and text data, including feature engineering and data preprocessing.
Ability to translate business objectives into data science problems and effectively communicate results to stakeholders.
Experience deploying machine learning models into production and optimizing model performance based on real-world feedback.
Strong collaboration skills and the ability to work across cross-functional teams including Engineering, Product, and Analytics.
Familiarity with cloud platforms (AWS, GCP, or Azure) and MLOps best practices.
A problem-solving mindset with the ability to balance technical rigor with practical business impact.

💡 Responsibilities

Develop and refine modeling approaches in close collaboration with the Machine Learning Research team, iterating on experiments to improve model performance.
Execute rapid experimentation cycles, documenting learnings and identifying promising avenues for further development.
Support deployment efforts by creating standardized model endpoints and interfaces for seamless integration with product workflows.
Contribute to shared modeling infrastructure, building tools and utilities that accelerate experimentation and standardize workflows across teams.
Collaborate with Engineering, Analytics, and Product teams to integrate machine learning models into product workflows, ensuring they drive measurable business KPIs.
Adapt and enhance existing modeling approaches to drive impact in new product areas.
Identify product needs and communicate them effectively across the Data Science and Machine Learning Research Science teams.

AWSPythonSQLCloud ComputingData AnalysisMachine LearningPyTorchSnowflakeData scienceData modeling

Posted 12 days ago

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🔥 Senior Director, Customer Success

Posted 14 days ago

📍 United States

🧭 Full-Time

💸 215000.0 - 245000.0 USD per year

🔍 Healthcare

🔧 Requirements

10+ years of experience in customer success, account management, or consulting with large health systems or hospitals
5+ years of proven leadership experience managing high-performing teams; previous senior director or similar leadership scope is highly desirable
Deep knowledge of hospital revenue cycle and the healthcare ecosystem, with the ability to effectively communicate ROI and strategic value to CFOs and other health system executives
Track record of driving complex account expansions, renewals, and high customer satisfaction scores, particularly in a startup or rapidly growing environment
Strong relationship-building skills, with an emphasis on executive-level engagement and influence
Exceptional communication skills—capable of both high-level strategic conversations and detail-oriented problem-solving discussions
Radical ownership mindset, thriving in ambiguous, fast-moving contexts that demand agility and creativity
Proficiency with CRM tools (e.g., Salesforce) and familiarity with ticketing systems (e.g., Jira) or project management software for cross-functional collaboration

💡 Responsibilities

Recruit, develop, and manage a growing team of Customer Success Managers and Senior Managers, Customer Success, each overseeing a portfolio of health system clients.
Establish performance metrics, set team objectives, and design development plans to ensure regional teams consistently meet and exceed goals.
Partner with the VP of Customer Success and your regional leadership team to develop regional strategies for customer success, including onboarding, adoption, expansion, and renewals.
Identify new opportunities to deepen client relationships, collaborating with Sales and Product teams to drive growth and secure long-term partnerships.
Serve as a trusted advisor to C-level stakeholders at major hospital systems, clarifying business outcomes and aligning SmarterDx’s platform to client objectives.
Provide senior-level oversight and guidance for complex or high-profile accounts, working closely with your team to mitigate risks and drive success.
Collaborate with Implementation, Clinical Excellence, and Product/Engineering teams to ensure client needs are met swiftly and effectively, especially for escalations or complex technical requirements.
Advocate for customers internally, ensuring their feedback informs product roadmaps and service enhancements.

LeadershipProject ManagementSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsMentoringAccount ManagementClient relationship managementRelationship managementTeam managementCRMData analyticsCustomer SuccessSaaSBudget management

Posted 14 days ago

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🔥 RCM Solutions Engineer

Posted 14 days ago

📍 United States

💸 170000.0 - 200000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years experience in both hospital revenue cycle management (IT or operational), or equivalent, which will include in-depth knowledge of hospital revenue cycle workflows, with particular emphasis on clinical charge capture through claims processing.
At least one Epic Hospital Billing certification: Resolute Hospital Billing Claims & Electronic Remittance Administration or Resolute Hospital Billing Administration, or Epic Hospital Billing Charging Administration.
Ownership mindset: Ability to build and own features from start to finish.
Strong problem-solving skills: You can creatively to identify solutions to problems.
Extensive experience with data manipulation, for example using SQL or Python, to troubleshoot data integration issues.
Experience with Epic Clarity or Reporting Workbench, including knowledge of underlying master files and community resources.
Knowledge of data integrations via EHRs and 3rd party systems using solutions such as FHIR, X12 EDI, API-based interoperability, or flat file reports, including ability to design and implement.

💡 Responsibilities

Lead account hold integration of SmarterDx solutions for clients
Directly communicate with CDI Directors and Coding Directors to understand and document their EMR, coding, and billing systems and workflows
Define how to best integrate our solution to support the client’s requirements and lead the integration workstream, partnering directly with hospital IT teams and vendors as needed
Write clear guides on integration methods and best practices, including both written and visual documentation (Figma diagrams, Visios, etc.)
Answer broader operational questions related to workqueue routing, workflow assignment, and beyond
Work closely with our Integration, Engineering, and Customer Success teams to ensure we are developing scalable solutions that can be supported by our operations team
Offer technical help and advice during the integration process
Educate both our team and clients
Improve integration methods by considering client feedback and new technology trends

SQLProblem Solving

Posted 14 days ago

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🔥 Lead Integration Support Engineer

Posted 14 days ago

📍 United States

🧭 Full-Time

💸 170000.0 - 200000.0 USD per year

🔍 Healthcare

🔧 Requirements

5+ years experience in EHR healthcare integration (technical) roles, with strong focus on HL7 v2 support.
Hands-on-keys experience implementing data integrations via EHRs and 3rd party systems using FHIR, X12 EDI, and API-based interoperability.
Hands-on experience with SQL and troubleshooting complex data integration issues.
Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams.
Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders.
A proactive self-starter with an ownership mindset - capable of managing initiatives from conception to resolution.
In-depth understanding of one or more EHR systems and clinical or coding workflows.
Experience managing and scaling out the support function by establishing proactive monitoring systems, managing incident resolution and client communications, and coordinating cross-functional teams to ensure efficient, scalable support and regulatory compliance.

💡 Responsibilities

Proactively monitor integration health to detect and resolve issues before they impact clients.
Manage and troubleshoot integration errors and downtime events.
Manage client communication on downtimes, integration defects and integration errors.
Act as liaison between the Customer Experience and Engineering- escalating complex issues, building better workflows and identifying product improvements.
Develop and maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
Innovate and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Develop repeatable strategies and playbooks.
Ensure we are upholding our SLA and reporting requirements to drive and exceed user satisfaction.
Improve integration methods by considering client feedback and new technology trends.
Act as a liaison between Customer Experience and Engineering teams, escalating complex issues and contribution to product improvements.
Own our technical support queue- efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone.
Ensure compliance with industry regulations and data security best practices.

SQLREST APITechnical supportCustomer support

Posted 14 days ago

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🔥 Director of Product Marketing

Posted 14 days ago

📍 United States

🧭 Full-Time

💸 140000.0 - 170000.0 USD per year

🔍 Healthcare Technology

🔧 Requirements

7+ years of experience in product marketing in healthcare technology, preferably in revenue cycle management or AI-driven solutions.
Strong ability to craft compelling messaging and tell stories that connect with healthcare decision-makers.
Proven experience in launching and marketing technology solutions to hospitals and health systems.

💡 Responsibilities

Partner closely with Product and Marketing to understand our roadmap and proactively develop positioning and messaging for our target personas of healthcare finance, revenue cycle, and clinical documentation (CDI) leaders.
Develop and implement a scalable GTM framework that supports new product innovations and launches, establishing best practices for GTM playbooks, launch strategies, and enablement resources.
Drive launch planning and execution for new products and features, ensuring alignment with Product, Growth, and Customer Success to optimize adoption and engagement.

LeadershipProduct ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentCommunication SkillsMarket ResearchStakeholder managementStrategic thinkingData analyticsCustomer Success

Posted 14 days ago

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🔥 Customer Success Manager (West)

Posted 16 days ago

📍 United States

💸 120000.0 - 155000.0 USD per year

🔍 Healthcare

🔧 Requirements

3-5+ years experience working in customer success or account management with hospital and/or health system clients
Hospital revenue cycle experience is essential!
You take radical ownership over troubleshooting problems
Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
You are gracious, empathetic, and excellent in written and verbal communication
You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

💡 Responsibilities

Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
Lead hand-offs from Sales to CS, through implementation and go-live
Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
Surface customer success stories, and help build a list of reference customers
If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Project ManagementData AnalysisJiraCommunication SkillsCustomer serviceTroubleshootingClient relationship managementCross-functional collaborationRelationship managementFinancial analysisCustomer supportCustomer Success

Posted 16 days ago

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🔥 Customer Success Manager (Northeast)

Posted 16 days ago

📍 United States

💸 120000.0 - 155000.0 USD per year

🔍 Healthcare

🔧 Requirements

3-5+ years experience working in customer success or account management with hospital and/or health system clients
Hospital revenue cycle experience is essential!
You take radical ownership over troubleshooting problems
Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
You are gracious, empathetic, and excellent in written and verbal communication
You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

💡 Responsibilities

Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
Lead hand-offs from Sales to CS, through implementation and go-live
Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
Surface customer success stories, and help build a list of reference customers
If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Project ManagementBusiness IntelligenceProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsCustomer serviceRESTful APIsRelationship buildingAccount ManagementTroubleshootingClient relationship managementData visualizationFinancial analysisData analyticsCustomer SuccessSaaS

Posted 16 days ago

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🔥 Customer Success Manager (Mountain West)

Posted 16 days ago

📍 United States

🧭 Full-Time

💸 120000.0 - 155000.0 USD per year

🔍 Health System

🔧 Requirements

3-5+ years experience working in customer success or account management with hospital and/or health system clients
Hospital revenue cycle experience is essential!
You take radical ownership over troubleshooting problems
Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
You are gracious, empathetic, and excellent in written and verbal communication
You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

💡 Responsibilities

Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
Lead hand-offs from Sales to CS, through implementation and go-live
Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
Surface customer success stories, and help build a list of reference customers
If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Project ManagementData AnalysisJiraCross-functional Team LeadershipProduct DevelopmentCommunication SkillsCustomer serviceRESTful APIsRelationship buildingProblem-solving skillsAccount ManagementTroubleshootingFinancial analysisCustomer SuccessSaaS

Posted 16 days ago

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🔥 Director of Product, Core Product

Posted 20 days ago

📍 United States

🧭 Full-Time

💸 210000.0 - 240000.0 USD per year

🔍 Healthcare Technology

🔧 Requirements

7+ years of product management experience, with at least 3 years in a leadership role managing product managers.
This includes 3+ years of experience in healthcare technology, revenue cycle management, or clinical documentation.
Strong understanding of technical concepts and ability to collaborate closely with engineering teams and data science teams on advanced AI.
Deep experience engaging directly with customers and translating insights into impactful product decisions.
Proven ability to define a long-term product vision while delivering measurable short-term results.
Track record of delivering high-impact products with exceptional project management and prioritization skills.
Experience mentoring and developing product teams, fostering a collaborative and high-performance culture.

💡 Responsibilities

Define and articulate a compelling vision and strategy for SmarterPrebill
Lead, mentor, and empower a team of 3-5 Senior Product Managers, fostering a culture of innovation, collaboration, and accountability.
Develop and maintain a comprehensive product roadmap that reflects customer needs, market trends, and technical feasibility. Prioritize features and initiatives to deliver measurable impact.
Partner with engineering, design, and data science teams to guide product development from concept to launch. Ensure alignment across cross-functional teams.
Build strong relationships with healthcare providers and key stakeholders to understand pain points, workflows, and unmet needs. Translate insights into actionable product decisions.
Leverage data, analytics, and user feedback to assess product performance, identify opportunities, and iterate on solutions to deliver continuous value.
Collaborate with marketing, customer success, and sales teams to define product positioning, develop messaging, and support successful product launches.

LeadershipAgileArtificial IntelligenceData AnalysisMachine LearningPeople ManagementProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsData scienceStrategic ManagementRESTful APIsMentoringStakeholder managementCustomer Success

Posted 20 days ago

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🔥 Senior Product Manager, New Products

Posted 22 days ago

📍 United States

🧭 Full-Time

💸 165000.0 - 195000.0 USD per year

🔍 Healthcare

🔧 Requirements

5+ years of product management experience in B2B healthcare, ideally in automation, AI-driven workflows, or revenue cycle management.
Proven ability to launch 0 to 1 products, scale and mature a product platform, balancing technical constraints with user needs.
Experience working cross-functionally with engineering, data science, and UX teams to drive product success.
Experience working directly with customers.
Experience working with healthcare data products and using data visualization to drive user decisions.

💡 Responsibilities

Own and scale the Denials product, defining its strategy, roadmap, and execution.
Roll up your sleeves and ruthlessly prioritize features based on user needs, market demand, and commercial impact.
Identify opportunities to improve automation, streamline workflows, and enhance usability for appeal writers.
Work closely with engineering, data science, and design to translate AI predictions into real-world user value.
Define, track, and report on key success metrics to measure product performance and adoption.
Communicate clearly with stakeholders, ensuring alignment across product, sales, and customer success teams.
Write and standardize product and technical documentation, modeling strong project management best practices.

SQLAgileArtificial IntelligenceBusiness AnalysisData AnalysisMachine LearningProduct ManagementQAUser Experience DesignCross-functional Team LeadershipProduct DevelopmentData scienceREST APIStrategic ManagementCI/CDData visualizationStakeholder management

Posted 22 days ago

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