SmarterDx

๐Ÿ‘ฅ 101-250๐Ÿ’ฐ $50,000,000 Series B 11 months agoArtificial Intelligence (AI)HospitalInformation TechnologyHealth Care๐Ÿ’ผ Private Company
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SmarterDx is a technology-driven company focused on developing innovative solutions in healthcare data analytics and platform management. They aim to improve clinical outcomes through better data utilization and customer success in healthcare settings.

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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 170000.0 - 200000.0 USD per year

๐Ÿ” Healthcare

  • 3+ years of experience in data science, machine learning, or a related field, preferably in a product-driven environment.
  • Strong proficiency in Python and experience with machine learning frameworks such as PyTorch, or scikit-learn.
  • Deep understanding of statistical modeling, optimization techniques, and data analysis.
  • Experience working with structured and text data, including feature engineering and data preprocessing.
  • Ability to translate business objectives into data science problems and effectively communicate results to stakeholders.
  • Experience deploying machine learning models into production and optimizing model performance based on real-world feedback.
  • Strong collaboration skills and the ability to work across cross-functional teams including Engineering, Product, and Analytics.
  • Familiarity with cloud platforms (AWS, GCP, or Azure) and MLOps best practices.
  • Develop and refine modeling approaches in close collaboration with the Machine Learning Research team, iterating on experiments to improve model performance.
  • Execute rapid experimentation cycles, documenting learnings and identifying promising avenues for further development.
  • Support deployment efforts by creating standardized model endpoints and interfaces for seamless integration with product workflows.
  • Contribute to shared modeling infrastructure, building tools and utilities that accelerate experimentation and standardize workflows across teams.
  • Collaborate with Engineering, Analytics, and Product teams to integrate machine learning models into product workflows, ensuring they drive measurable business KPIs.
  • Adapt and enhance existing modeling approaches to drive impact in new product areas.
  • Identify product needs and communicate them effectively across the Data Science and Machine Learning Research Science teams.

AWSPythonSQLCloud ComputingData AnalysisMachine LearningPyTorchSnowflakeData scienceData modeling

Posted 7 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 215000.0 - 245000.0 USD per year

๐Ÿ” Healthcare

  • 10+ years of experience in customer success, account management, or consulting with large health systems or hospitals
  • 5+ years of proven leadership experience managing high-performing teams
  • Deep knowledge of hospital revenue cycle and the healthcare ecosystem
  • Track record of driving complex account expansions, renewals, and high customer satisfaction scores
  • Strong relationship-building skills, with an emphasis on executive-level engagement and influence
  • Exceptional communication skills
  • Proficiency with CRM tools (e.g., Salesforce) and familiarity with ticketing systems (e.g., Jira) or project management software for cross-functional collaboration
  • Recruit, develop, and manage a growing team of Customer Success Managers
  • Establish performance metrics, set team objectives, and design development plans
  • Partner with the VP of Customer Success to develop regional strategies for customer success
  • Identify new opportunities to deepen client relationships
  • Serve as a trusted advisor to C-level stakeholders
  • Provide senior-level oversight and guidance for complex or high-profile accounts
  • Collaborate with Implementation, Clinical Excellence, and Product/Engineering teams
  • Advocate for customers internally

LeadershipProject ManagementSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsMentoringAccount ManagementClient relationship managementRelationship managementTeam managementCRMData analyticsCustomer SuccessSaaSBudget management

Posted 8 days ago
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๐Ÿ“ United States

๐Ÿ’ธ 170000.0 - 200000.0 USD per year

๐Ÿ” Software Development

  • 5+ years experience in both hospital revenue cycle management (IT or operational), or equivalent, which will include in-depth knowledge of hospital revenue cycle workflows, with particular emphasis on clinical charge capture through claims processing.
  • At least one Epic Hospital Billing certification: Resolute Hospital Billing Claims & Electronic Remittance Administration or Resolute Hospital Billing Administration, or Epic Hospital Billing Charging Administration.
  • Ownership mindset: Ability to build and own features from start to finish.
  • Strong problem-solving skills: You can creatively to identify solutions to problems.
  • Extensive experience with data manipulation, for example using SQL or Python, to troubleshoot data integration issues.
  • Experience with Epic Clarity or Reporting Workbench, including knowledge of underlying master files and community resources.
  • Knowledge of data integrations via EHRs and 3rd party systems using solutions such as FHIR, X12 EDI, API-based interoperability, or flat file reports, including ability to design and implement.
  • Lead account hold integration of SmarterDx solutions for clients
  • Directly communicate with CDI Directors and Coding Directors to understand and document their EMR, coding, and billing systems and workflows
  • Define how to best integrate our solution to support the clientโ€™s requirements and lead the integration workstream, partnering directly with hospital IT teams and vendors as needed
  • Write clear guides on integration methods and best practices, including both written and visual documentation (Figma diagrams, Visios, etc.)
  • Answer broader operational questions related to workqueue routing, workflow assignment, and beyond
  • Work closely with our Integration, Engineering, and Customer Success teams to ensure we are developing scalable solutions that can be supported by our operations team
  • Offer technical help and advice during the integration process
  • Educate both our team and clients
  • Improve integration methods by considering client feedback and new technology trends

SQLProblem Solving

Posted 8 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 170000.0 - 200000.0 USD per year

๐Ÿ” Healthcare

  • 5+ years experience in EHR healthcare integration (technical) roles, with strong focus on HL7 v2 support.
  • Hands-on-keys experience implementing data integrations via EHRs and 3rd party systems using FHIR, X12 EDI, and API-based interoperability.
  • Hands-on experience with SQL and troubleshooting complex data integration issues.
  • Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams.
  • Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders.
  • A proactive self-starter with an ownership mindset - capable of managing initiatives from conception to resolution.
  • In-depth understanding of one or more EHR systems and clinical or coding workflows.
  • Experience managing and scaling out the support function by establishing proactive monitoring systems, managing incident resolution and client communications, and coordinating cross-functional teams to ensure efficient, scalable support and regulatory compliance.
  • Proactively monitor integration health to detect and resolve issues before they impact clients.
  • Manage and troubleshoot integration errors and downtime events.
  • Manage client communication on downtimes, integration defects and integration errors.
  • Act as liaison between the Customer Experience and Engineering- escalating complex issues, building better workflows and identifying product improvements.
  • Develop and maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
  • Innovate and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Develop repeatable strategies and playbooks.
  • Ensure we are upholding our SLA and reporting requirements to drive and exceed user satisfaction.
  • Improve integration methods by considering client feedback and new technology trends.
  • Act as a liaison between Customer Experience and Engineering teams, escalating complex issues and contribution to product improvements.
  • Own our technical support queue- efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone.
  • Ensure compliance with industry regulations and data security best practices.

SQLREST APITechnical supportCustomer support

Posted 8 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 140000.0 - 170000.0 USD per year

๐Ÿ” Healthcare Technology

  • 7+ years of experience in product marketing in healthcare technology, preferably in revenue cycle management or AI-driven solutions.
  • Willingness to be a player/coach until a product marketing team is hired/formed.
  • Strong ability to craft compelling messaging and tell stories that connect with healthcare decision-makers.
  • Proven experience in launching and marketing technology solutions to hospitals and health systems.
  • Deep understanding of healthcare provider revenue cycle challenges and workflows.
  • Exceptional communication and presentation skills, with the ability to influence internal and external stakeholders.
  • Experience leveraging data analytics to refine messaging, measure campaign effectiveness, and optimize GTM strategies.
  • Partner closely with Product and Marketing to understand our roadmap and proactively develop positioning and messaging for our target personas of healthcare finance, revenue cycle, and clinical documentation (CDI) leaders.
  • Develop and implement a scalable GTM framework that supports new product innovations and launches, establishing best practices for GTM playbooks, launch strategies, and enablement resources.
  • Drive launch planning and execution for new products and features, ensuring alignment with Product, Growth, and Customer Success to optimize adoption and engagement.
  • Define and track key GTM KPIs and metrics to optimize market penetration and adoption, leveraging insights to continuously refine GTM strategies and messaging.
  • Own market research and competitive intelligence, ensuring our deep understanding of customer needs, industry trends, and competitor positioning.
  • Create compelling collateral, pitch decks, competitive battlecards, and training materials that help the sales team articulate our value proposition.
  • Work closely with Customer Success to develop strategies that drive engagement, retention, and expansion of our solutions

LeadershipProduct ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentCommunication SkillsMarket ResearchStakeholder managementStrategic thinkingData analyticsCustomer Success

Posted 9 days ago
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๐Ÿ“ United States

๐Ÿ’ธ 120000.0 - 155000.0 USD per year

๐Ÿ” Healthcare

  • 3-5+ years experience working in customer success or account management with hospital and/or health system clients
  • Hospital revenue cycle experience is essential!
  • You take radical ownership over troubleshooting problems
  • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
  • You are gracious, empathetic, and excellent in written and verbal communication
  • You love to say โ€œyes,โ€ but you know how to say โ€œnoโ€, offer alternative solutions, and have difficult customer conversations in a respectful manner
  • You thrive in ambiguous roles and can use critical thinking skills to โ€œfigure it outโ€
  • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
  • Manage a portfolio of existing, โ€œliveโ€ customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Project ManagementData AnalysisJiraCommunication SkillsCustomer serviceTroubleshootingClient relationship managementCross-functional collaborationRelationship managementFinancial analysisCustomer supportCustomer Success

Posted 10 days ago
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๐Ÿ“ United States

๐Ÿ’ธ 120000.0 - 155000.0 USD per year

๐Ÿ” Healthcare

  • 3-5+ years experience working in customer success or account management with hospital and/or health system clients
  • Hospital revenue cycle experience is essential!
  • You take radical ownership over troubleshooting problems
  • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
  • You are gracious, empathetic, and excellent in written and verbal communication
  • You love to say โ€œyes,โ€ but you know how to say โ€œnoโ€, offer alternative solutions, and have difficult customer conversations in a respectful manner
  • You thrive in ambiguous roles and can use critical thinking skills to โ€œfigure it outโ€
  • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
  • Manage a portfolio of existing, โ€œliveโ€ customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processesย 
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Project ManagementBusiness IntelligenceProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsCustomer serviceRESTful APIsRelationship buildingAccount ManagementTroubleshootingClient relationship managementData visualizationFinancial analysisData analyticsCustomer SuccessSaaS

Posted 10 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 120000.0 - 155000.0 USD per year

๐Ÿ” Health System

  • 3-5+ years experience working in customer success or account management with hospital and/or health system clients
  • Hospital revenue cycle experience is essential!
  • You take radical ownership over troubleshooting problems
  • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
  • You are gracious, empathetic, and excellent in written and verbal communication
  • You love to say โ€œyes,โ€ but you know how to say โ€œnoโ€, offer alternative solutions, and have difficult customer conversations in a respectful manner
  • You thrive in ambiguous roles and can use critical thinking skills to โ€œfigure it outโ€
  • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
  • Manage a portfolio of existing, โ€œliveโ€ customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Project ManagementData AnalysisJiraCross-functional Team LeadershipProduct DevelopmentCommunication SkillsCustomer serviceRESTful APIsRelationship buildingProblem-solving skillsAccount ManagementTroubleshootingFinancial analysisCustomer SuccessSaaS

Posted 10 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 210000.0 - 240000.0 USD per year

๐Ÿ” Healthcare Technology

  • 7+ years of product management experience, with at least 3 years in a leadership role managing product managers.
  • 3+ years of experience in healthcare technology, revenue cycle management, or clinical documentation.
  • Strong understanding of technical concepts and ability to collaborate closely with engineering teams and data science teams on advanced AI.
  • Deep experience engaging directly with customers and translating insights into impactful product decisions.
  • Proven ability to define a long-term product vision while delivering measurable short-term results.
  • Track record of delivering high-impact products with exceptional project management and prioritization skills.
  • Experience mentoring and developing product teams, fostering a collaborative and high-performance culture.
  • Define and articulate a compelling vision and strategy for SmarterPrebill
  • Lead, mentor, and empower a team of 3-5 Senior Product Managers, fostering a culture of innovation, collaboration, and accountability.
  • Develop and maintain a comprehensive product roadmap that reflects customer needs, market trends, and technical feasibility. Prioritize features and initiatives to deliver measurable impact.
  • Partner with engineering, design, and data science teams to guide product development from concept to launch. Ensure alignment across cross-functional teams.
  • Build strong relationships with healthcare providers and key stakeholders to understand pain points, workflows, and unmet needs. Translate insights into actionable product decisions.
  • Leverage data, analytics, and user feedback to assess product performance, identify opportunities, and iterate on solutions to deliver continuous value.
  • Collaborate with marketing, customer success, and sales teams to define product positioning, develop messaging, and support successful product launches.

LeadershipAgileArtificial IntelligenceData AnalysisMachine LearningPeople ManagementProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsData scienceStrategic ManagementRESTful APIsMentoringStakeholder managementCustomer Success

Posted 14 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 165000.0 - 195000.0 USD per year

๐Ÿ” B2B healthcare

  • 5+ years of product management experience in B2B healthcare, ideally in automation, AI-driven workflows, or revenue cycle management.
  • Proven ability to launch 0 to 1 products, scale and mature a product platform, balancing technical constraints with user needs.
  • Experience working cross-functionally with engineering, data science, and UX teams to drive product success.
  • Experience working directly with customers.
  • Experience working with healthcare data products and using data visualization to drive user decisions.
  • Own and scale the Denials product, defining its strategy, roadmap, and execution.
  • Roll up your sleeves and ruthlessly prioritize features based on user needs, market demand, and commercial impact.
  • Identify opportunities to improve automation, streamline workflows, and enhance usability for appeal writers.
  • Work closely with engineering, data science, and design to translate AI predictions into real-world user value.
  • Define, track, and report on key success metrics to measure product performance and adoption.
  • Communicate clearly with stakeholders, ensuring alignment across product, sales, and customer success teams.
  • Write and standardize product and technical documentation, modeling strong project management best practices.

SQLAgileArtificial IntelligenceBusiness AnalysisData AnalysisMachine LearningProduct ManagementQAUser Experience DesignCross-functional Team LeadershipProduct DevelopmentData scienceREST APIStrategic ManagementCI/CDData visualizationStakeholder management

Posted 16 days ago
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