- Manage a portfolio of existing, “live” customers on the SmarterDx platform
- Develop deep relationships with customers at all levels
- Partner with CS leadership to develop team tools, templates and processes
- Lead hand-offs from Sales to CS, through implementation and go-live
- Coordinate with internal teams to resolve customer issues
- Monitor client performance and report on financial impact
- Drive product expansion and work with sales to execute renewals
- Deliver customer feedback as a voice of the customer to internal teams
- Surface customer success stories and help build a list of reference customers