Lead Customer Success Manager

Posted 4 days agoViewed

💎 Seniority level: Lead, 7+ years

📍 Location: United States, United Kingdom, Australia

🔍 Industry: SaaS

🏢 Company: Bask Health👥 11-50💰 $759,987 Seed almost 2 years agoElectronic Health Record (EHR)SaaS Wellness Health Care Home Health Care

⏳ Experience: 7+ years

🪄 Skills: Communication SkillsPresentation skillsWritten communicationAccount ManagementVerbal communicationClient relationship managementRelationship managementCRMCustomer supportCustomer SuccessSaaS

Requirements:

7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Experience with large- to enterprise-sized customer book of business
Highly articulate, ability to communicate effectively both when speaking and writing
Highly organized, with the ability to juggle multiple projects in a fast-paced environment
Comfortable collaborating with different teams (product, sales, marketing, etc.)

Responsibilities:

Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
Manage all current customer data
Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform

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