Senior Technical Customer Success Manager

Posted 5 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United Kingdom, Ireland

💸 Salary: 125500.0 - 150000.0 GBP per year

🔍 Industry: SaaS

🏢 Company: Honeycomb.io

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: SQLCloud ComputingREST APICommunication SkillsCustomer serviceDevOpsAccount ManagementTrainingCross-functional collaborationRelationship managementSales experienceData visualizationStakeholder managementTechnical supportCustomer supportCustomer SuccessSaaS

Requirements:

5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments.
Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders.
Experience working with Enterprise customers in complex, cross-functional environments.
Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa.
Organised, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care.
Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement.
Experience in observability, APM, monitoring, or DevOps platforms.
Based in the United Kingdom or Ireland.

Responsibilities:

Serve as a trusted advisor for a portfolio of strategic and enterprise customers in EMEA, helping them realise business value from their investment in Honeycomb.
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.
Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team.
Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation.
Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience.
Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices.
Collaborate with the broader EMEA team to expand Honeycomb’s presence and reputation across the region.

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