- Define and build the future of the Customer Journey at HubSpot.
- Build intelligent, AI-powered customer experiences.
- Design and ship systems that personalize the customer journey using real-time signals and predictions.
- Evolve the Activate and Everboarding engines to drive next-best actions, onboarding flows, and growth opportunities.
- Own platform-level architecture across onboarding, activation, and engagement systems.
- Define reusable patterns for personalization, decisioning, experimentation, and orchestration at scale.
- Write production code and lead complex initiatives end-to-end.
- Take ideas from early prototypes to systems used by millions of customers.
- Create clear, consistent models across lifecycle stages, onboarding states, and signals.
- Partner closely with product leaders to shape strategy and make thoughtful tradeoffs.
- Mentor senior engineers, lead design reviews, and influence technical decisions across teams.