DACH Associate Scaled Contract Manager

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Requirements:

• Are fluent in both German and English
• Have strong negotiation skills
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively guide a phone conversation
• Seek to understand multiple perspectives in a situation
• Have healthy interpersonal and problem-solving skills
• Have strong organizational and prioritization skills
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversation