Senior Customer Success Manager - Strategic Accounts

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Requirements:

• 5+ years of relevant experience e.g., from early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).
• Strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization
• Start-up mindset, with the drive, ambition and passion to build a globally important climate-tech business.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment

Responsibilities:

• Managing a small portfolio of high priority customers, typically working closely with both senior management and their product- and development teams.
• Owning the full post-sales cycle for your accounts - from product development to launch to scaling and expanding, including testing new CS strategies and approaches to increase our customer impact
• Building the Customer Success function within Enode
• Collaborating closely with our product teams to ensure our product evolves and meets the wants and needs of our customers
• Collaborating closely with Sales and Marketing to improve the customer journey end-to-end.