Public Relations Customer Success Manager
Company:PR Volt
Location:United States, Spain, Mexico, Argentina, Panama
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementData AnalysisCommunication SkillsAnalytical SkillsMentoringAccount ManagementTrainingWritingClient relationship managementMarketingTeam managementDigital MarketingCustomer supportCustomer Success
Requirements:
A minimum of 5 years prior experience in managing PR campaigns and obtaining media coverage A minimum of 3 years experience in a customer success or similar role Bachelor's degree in Marketing, Communications, or a related field Proven expertise in client account management Experience with generating compelling pitch angles and writing brand pitches Proven ability to lead a team, onboard new team members, and meet deadlines Proficient with industry-standard tools like Muck Rack or CISION Strong data analysis skills and experience with Excel/Google Sheets Tech-savvy with a penchant for adopting and exploring new applications/technologies Excellent copywriting, communication, and organizational skills
Responsibilities:
Oversee a team of Campaign Managers, ensuring consistent high-performance levels Regularly monitor account health and intervene when necessary to ensure customer success Drive customer renewals and expansions to meet organizational objectives Spearhead the hiring and training of new Campaign Managers, fostering an environment of continuous improvement Collaborate with the Product Team to promote new feature adoption and inform product development based on customer feedback
