Customer Success Manager, Mobile Advertising

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Requirements:

• Graduated in Business Administration, Marketing or have a comparable proven academic record.
• Commercial Drive & customer focused profile.
• +3 years experience in sales and/or digital marketing.
• Proficient at data handling, analysis and report building
• Superior attention to detail with a high level of accuracy in completing tasks.
• Fluency in english is a must (both written and speaking). Portuguese is a plus!
• Ambitious self-starter who enjoys a good challenge and continuous learning.
• You are someone that others enjoy working with due to your competence and positive attitude.

Responsibilities:

• Serve as customers’ primary point of contact – building strong and lasting relationships with key players in the mobile programmatic space.
• Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks.
• Have a comprehensive understanding of our customers’ needs and business. Ensure their goals are met and provide strategic counsel.
• Identify growth opportunities (cross-sell & upsell).
• Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow.
• Work closely with our product and sales teams to help drive forward key projects across the company.
• Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp’s programmatic tools at your fingertips.
• Structure insightful analyses to improve and understand campaigns’ performance.
• Provide reports and identify challenges, opportunities and recommendations for both our internal teams and our customers to continuously improve operation in Jampp.