Customer Success Manager

Posted about 1 month agoViewed

💎 Seniority level: Manager, 4+ years

📍 Location: Europe

🔍 Industry: Geospatial/Remote Sensing

🏢 Company: Planet👥 501-1000💰 $200,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff 11 months agoGeospatial Remote Sensing Big Data Aerospace Analytics Software

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Communication SkillsRelationship buildingAccount ManagementSales experienceCustomer Success

Requirements:

4+ years of experience in Customer Success, account management or similar
Good working knowledge of remote sensing, GIS or geospatial imagery products
Excellent technical background, experience with remote sensing platforms and solutions
Ability to successfully communicate and coordinate with international customers & sales teams
Solid problem solving skills, proactive work style and ability to work independently
Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
Experience in earth observation and related fields
Excellent verbal and written communication skills in English
Willingness to travel

Responsibilities:

Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet’s products.
Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

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