- Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
- Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements
- Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
- Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team
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