- Serve as the operational point of contact for assigned clients
- Build trusted relationships and manage expectations around timelines and scope
- Liaise with internal teams to address quality and other cross-functional needs
- Design and optimize localization workflows within Smartling's platform and client-preferred tools
- Oversee the end-to-end job lifecycle and tailor configurations to client's unique requirements
- Solve problems independently and collaboratively, bringing a solutions-first mindset
- Drive continuous process improvements - documenting best practices
- Identify automation opportunities and champion changes that increase efficiency across the team
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