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Smartling

👥 101-250💰 $160,000,000 Series E about 3 years agoInformation ServicesInformation TechnologyNatural Language ProcessingContent Delivery Network💼 Private Company
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Smartling is a company that specializes in language translation and localization solutions, helping businesses to effectively communicate across different languages and cultures.

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Jobs at this company:

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🔥 Technical Support Specialist
Posted 5 days ago

📍 Romania

🧭 Full-Time

🔍 Localization and translation technology

  • Third-level technical education via degree or certification.
  • Demonstrated experience in a B2B customer support role.
  • Ability to make quick and accurate resolutions.
  • Ability to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and affinity for solving problems.
  • Capacity to empathize with users.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX, and HTTP.
  • Experience troubleshooting web applications and technology.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools like Chrome Developer Tools.
  • A home office setup conducive for remote work.
  • Provide best-in-class technical support via email.
  • Handle phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using specific tools.
  • Direct users to relevant product documentation and resources.
  • Identify gaps in resources and documentation for future support.
  • Collaborate across teams to solve problems.
  • Plan, organize, and prioritize work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical supportDebugging

Posted 5 days ago
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🔥 Technical Support Specialist
Posted 5 days ago

📍 Ireland

🧭 Full-Time

🔍 Localization and Translation

  • Third-level technical education via degree or certification.
  • Experience in a B2B customer support role.
  • Ability to make quick and accurate decisions.
  • Ability to explain complex problems simply.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and problem-solving affinity.
  • Empathy with users to demonstrate care.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX and HTTP.
  • Experience troubleshooting web applications.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools.
  • Provide best-in-class technical support via email.
  • Take phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues.
  • Direct users to relevant product documentation.
  • Identify gaps in resources for future issue deflection.
  • Collaborate with Customer Success, Engineering and Product teams.
  • Plan, organize, and prioritize work.
  • Advocate for product improvements.
  • Contribute to process and service quality improvements.

HTMLCSSJavascriptNginxRESTful APIsTroubleshooting

Posted 5 days ago
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🔥 Revenue Operations Analyst
Posted 18 days ago

📍 Ireland

🧭 Full-Time

🔍 Localization and Translation

  • Salesforce administration certification, or willingness to obtain within first 3 months.
  • Strong command of Salesforce Object Query Language (SOQL).
  • BA/BS in Business or quantitative field.
  • 2-3+ years experience in sales development, sales operations, or analyst role.
  • Experience with Salesforce, specifically reporting.
  • Keen analytical skills to identify patterns and insights.
  • Ability to work cooperatively across the organization and independently.
  • Advanced knowledge of Excel including VLookUps and Pivot tables.
  • Experience administering technologies such as Salesforce Data Wizard and Cloudingo.
  • Ability for remote work with an appropriate home office setup.
  • Work closely with Leadership to identify gaps and areas of opportunity for expansion.
  • Process New Logo, Upsells, and Renewal orders in Salesforce for EMEA Customers.
  • Provide recommendations to improve efficiencies in daily workflows and processes with Salesforce.
  • Provide analysis of key functions and activities of top performers.
  • Maintain Salesforce database health, ensuring data cleanliness and completeness.
  • Assist in developing and implementing ongoing sales policy regarding new logos, upsells, and renewals.
  • Assist in preparing weekly reporting and analysis updates on revenue for the leadership team.
  • Assist with ongoing tools and technology management that integrate with Salesforce.
  • Lead any implementation of integrations into Salesforce.

Data AnalysisSalesforceReportingData management

Posted 18 days ago
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🔥 Product Marketing Manager
Posted 3 months ago

📍 United States

🧭 Full-Time

💸 90000 - 130000 USD per year

🔍 Localization and translation technology

  • BA/BS degree or equivalent working experience.
  • 3-5 years of Product Marketing experience or equivalent roles.
  • Pragmatic marketing experience or Product Marketing Alliance certification is a plus.
  • Impeccable oral, written, and listening communication skills.
  • Past experience at a B2B enterprise software or technology company.
  • Passion for data analysis and critical thinking.
  • Willingness to take initiative and get tasks done.
  • Interest in language, culture, and global content.
  • Assist in defining and executing go-to-market strategies for high-value segments.
  • Identify, prioritize, and create a variety of marketing content such as web pages, presentations, and videos.
  • Create high-quality product content including demos, webinars, and blogs.
  • Collaborate with the marketing team on enablement programs and campaigns.
  • Conduct primary market research and customer interviews to uncover new challenges and trends.

Data AnalysisContent creationCommunication SkillsAttention to detailMarket Research

Posted 3 months ago
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