Serve as the primary operational point of contact and trusted advisor for assigned client accounts.
Build stakeholder relationships and coordinate cross-functional teams to execute and improve client localisation programs.
Design and optimize localisation processes within Smartling and client-preferred project management and content management tools.
Oversee the end-to-end job lifecycle and tailor configurations to each client's requirements, including effective use of AI tooling where applicable.
Resolve client challenges and internal roadblocks independently and collaboratively.
Identify and implement process improvements, document best practices, and use automation and AI-enabled solutions to streamline workflows and improve team efficiency.
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About Smartling
Smartling is an AI-native translation platform that redefines how global brands connect with customers. We empower companies like Uber and Spotify to deliver truly native experiences worldwide. Our cloud-based Translation Management Platform, backed by $223 million in funding, automates complex localization workflows. We translate billions of words annually into over 450 languages, ensuring content resonates with global audiences. Your work here directly shapes how leading brands expand into new markets.
How We Work
We operate as a remote-first company, valuing flexibility and empowering you to work effectively from your home office. Our team thrives in a fast-paced environment where managers actively support mental health and work-life balance. Collaboration happens across diverse teams, prioritizing clear communication and a solutions-first mindset. We foster an energetic, value-driven, and fun culture, building an inclusive global team with varied backgrounds and beliefs.
Engineering at Smartling
Our engineers tackle the exciting challenges of building a highly scalable, AI-native translation platform. You will work on sophisticated internal tools supporting our LanguageAI research, developing and maintaining machine learning functionality. We are deeply invested in AI, from post-editing to brand safety filters, pushing the boundaries of natural language processing and LLM-based technologies. Our engineering culture emphasizes Test Driven Development, continuous deployment multiple times daily, and a Service-Oriented Architecture. We believe DevOps is a culture, not just a team, and prioritize full test automation.
Why Join Us
Shape the future of global communication for leading brands like British Airways and Pinterest using cutting-edge AI.
Work in a remote-first environment that offers flexible PTO and generous parental leave, prioritizing your work-life balance.
Join a rapidly growing company, backed by $223M in funding, with significant opportunities for career advancement and learning.
Contribute to a team that deploys multiple times daily, tackling complex engineering challenges with TDD and SOA principles.
Benefits & Perks
Competitive salary and 401(k) with company match (US roles)
Comprehensive health insurance and free medical plan for you and your family (US roles)
Flexible Paid Time Off (PTO) plus 11 holidays and generous parental leave