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Strategic Account Manager

Posted 5 months agoInactiveViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: SaaS, Fiber Optic Networks

🏢 Company: VETRO, Inc👥 11-50💰 $7,000,000 about 2 years agoGeospatialMapping ServicesInformation TechnologyEnterprise SoftwareData VisualizationSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationInterpersonal skillsStrategic thinking

Requirements:
  • 5+ years of experience in account management, sales, or customer success in the SaaS industry.
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Ability to understand VETRO’s business model and industry trends.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with account planning capabilities.
  • Analytical mindset with ability to interpret data.
  • Self-motivated and results-oriented.
  • Proficient in CRM software and other account management tools.
Responsibilities:
  • Manage the renewal process for existing accounts and ensure high retention rates.
  • Develop strategic account plans to maintain customer satisfaction.
  • Conduct regular check-ins and business reviews with clients.
  • Identify upselling and cross-selling opportunities.
  • Collaborate with sales and marketing teams to create client proposals.
  • Build strong relationships with client stakeholders.
  • Monitor account performance and prepare reports on status and forecasts.
  • Work with internal teams to ensure a seamless client experience.
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