Strategic Account Manager

Posted 2024-10-23

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: SaaS, Fiber Optic Networks

🏢 Company: VETRO FiberMap

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

5+ years of experience in account management, sales, or customer success in the SaaS industry.
Bachelor’s degree in Business, Marketing, or a related field.
Ability to understand VETRO’s business model and industry trends.
Excellent communication and interpersonal skills.
Strategic thinker with account planning capabilities.
Analytical mindset with ability to interpret data.
Self-motivated and results-oriented.
Proficient in CRM software and other account management tools.

Responsibilities:

Manage the renewal process for existing accounts and ensure high retention rates.
Develop strategic account plans to maintain customer satisfaction.
Conduct regular check-ins and business reviews with clients.
Identify upselling and cross-selling opportunities.
Collaborate with sales and marketing teams to create client proposals.
Build strong relationships with client stakeholders.
Monitor account performance and prepare reports on status and forecasts.
Work with internal teams to ensure a seamless client experience.

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Strategic Account Manager

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