Strategic Account Manager - Retail Media

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Requirements:

• 2+ years of experience managing client portfolios, with a focus on enterprise and strategic accounts in e-commerce or retail media.
• Proven track record developing and implementing strategic plans, with measurable success in improving client performance in Amazon Advertising, Walmart Connect Ads, Amazon DSP, and Criteo
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and strategies.
• Experience working in high-pressure situations with demonstrated effectiveness in managing client dispute and risk situations.
• Demonstrated ability to generate insights on performance, channel health, and industry trends to guide client strategy.
• Exceptional communication and presentation skills, with the ability to influence senior leadership and clients alike.
• Experience working collaboratively on large teams and managing cross-functional projects in a fast-paced environment.

Responsibilities:

• Develop and oversee strategic, data-driven account plans focused on growth, optimization, and alignment with client goals.
• Identify opportunities for new channel expansions, optimizations, and diversification.
• Collaborate with clients on channel strategy, pricing, catalog optimization, and promotional tactics that drive revenue.
• Regularly review and analyze client performance across key metrics to identify trends, opportunities, and areas for improvement.
• Use data to adjust strategies and optimize client accounts to ensure strong performance and satisfaction.
• Provide actionable insights based on client KPIs, industry benchmarks, and emerging channel dynamics.
• Conduct regular assessments of channels, identifying issues related to listing accuracy, and/or compliance.
• Address channel-specific requirements to maintain healthy channel presence.
• Oversee the execution of daily, weekly, and monthly tasks to maintain smooth operations and timely delivery of strategic initiatives.
• Coordinate cross-functional projects, ensuring alignment on goals, timelines, and outcomes to meet client expectations.
• Conduct in-depth research on channel trends, competitor activity, and platform updates to keep clients competitive and informed.
• Share insights on industry shifts and new features on platforms to adapt strategies in a rapidly evolving landscape.
• Demonstrate deep understanding of Rithum and channel platform capabilities, and tools used to optimize client programs.
• Maintain regular touchpoints through scheduled calls and conduct strategic business reviews to discuss performance, goals, and upcoming opportunities.
• Serve as a trusted advisor to clients, providing proactive recommendations and ensuring alignment with their e-commerce strategy.
• Expand strategic client relationships including key decisionmakers/stakeholders
• Proactively identify risks, including channel issues, and work with internal teams to resolve them promptly.
• Maintain clear communication with internal stakeholders and clients to ensure transparency around challenges and solutions.
• Advocate for client renewals by demonstrating ongoing value and aligning account strategy with long-term goals.
• Collaborate with Renewal for Brands to identify and pursue upsell and cross-sell opportunities, based on client needs and potential for growth.