Manager, Strategic Account Manager - Remote ( Healthcare ) ( Specialty Pharmacy

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: AssistRx👥 501-1000 Information Technology Health Care

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementBusiness IntelligenceData AnalysisSalesforceProject CoordinationCommunication SkillsCollaborationMicrosoft ExcelRESTful APIsPresentation skillsWritten communicationMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsVerbal communicationClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementStakeholder managementStrategic thinkingTechnical supportCRMData managementCustomer supportCustomer Success

Requirements:

Minimum three years of experience working in a customer support and/or sales capacity role.
Experience working for or in Pharma.
Experience working with Pharmaceutical Brand Teams is essential.
Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
Technical skills a must

Responsibilities:

Form strategic partnerships with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
Establish and maintain a role as advisor to clients and colleagues.
Present new ideas and innovations to client to upsell and enhance their products and services.
Research high-level solutions for the client.
Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
Works with Client Services to solve complex support issues effectively.
Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
Determines most effective method of problem resolution by utilizing internal resources when necessary.
Primary point of contact for sales and service.
Determines most effective method of problem resolution by utilizing internal resources when necessary.
Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
Plan milestones and track progress.
Effectively keeps others adequately informed by presenting information to everyone involved.

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