AssistRx

👥 501-1000 Information Technology Health Care💼 Private Company

AssistRx is a specialty pharmaceutical services company founded in 2009, dedicated to improving access to therapy for patients by providing innovative patient support services and technology-enabled workflows. With a focus on collaboration with clients, AssistRx streamlines healthcare processes for providers and patients, making a meaningful impact in the lives of those needing specialty therapies.

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Jobs at this company:

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🔥 Account Coordinator- Remote - Healthcare

Posted 10 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

Ability to effectively express ideas and thoughts verbally and in written form.
Exhibits good listening skills and comprehension.
Ability to define problems, collect data, establish facts and draw valid conclusions.

💡 Responsibilities

Coordinating client deliverables
Facilitating customer engagements
Creating & maintaining customer documentation
Research high-level solutions for the client.
Facilitating customer engagements
Works with Client Services to solve complex support issues effectively.
Creating & maintaining customer documentation
Coordination of internal stakeholders for pull through of initiatives

Project CoordinationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentationInterpersonal skillsAdaptabilityMS OfficeTeamworkResearchFluency in EnglishVerbal communicationReportingActive listeningClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementResearch skillsCustomer support

Posted 10 days ago

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🔥 Manager, Strategic Account Manager - Remote ( Healthcare ) ( Specialty Pharmacy

Posted 10 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

Minimum three years of experience working in a customer support and/or sales capacity role.
Experience working for or in Pharma.
Experience working with Pharmaceutical Brand Teams is essential.
Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
Technical skills a must

💡 Responsibilities

Form strategic partnerships with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
Establish and maintain a role as advisor to clients and colleagues.
Present new ideas and innovations to client to upsell and enhance their products and services.
Research high-level solutions for the client.
Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
Works with Client Services to solve complex support issues effectively.
Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
Determines most effective method of problem resolution by utilizing internal resources when necessary.
Primary point of contact for sales and service.
Determines most effective method of problem resolution by utilizing internal resources when necessary.
Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
Plan milestones and track progress.
Effectively keeps others adequately informed by presenting information to everyone involved.

Project ManagementBusiness IntelligenceData AnalysisSalesforceProject CoordinationCommunication SkillsCollaborationMicrosoft ExcelRESTful APIsPresentation skillsWritten communicationMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsVerbal communicationClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementStakeholder managementStrategic thinkingTechnical supportCRMData managementCustomer supportCustomer Success

Posted 10 days ago

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🔥 Systems Administrator ( Verint Workforce Management experience ) ( remote

Posted 20 days ago

📍 United States

🔍 Managed Care

🔧 Requirements

Proven experience in system administration with a focus on software management.
Must be an expert in Microsoft Products including Active Directory, Server, and office 365 Administration.
Must understand the concepts for a highly effective Service Desk based upon the Information Technology Infrastructure Library (ITIL) body of knowledge.
Experience in creating effective standards and documentation for networked systems is necessary.
Attention to detail and a positive customer service attitude is required.

💡 Responsibilities

Coordinate work between administrators and the Service Desk Manager, utilizing Jira for task management.
Design, implement, and maintain server and cloud platform environments for new applications.
Support and administer application backends both on premise and in the cloud.
Manage and support monitoring, scripting, and compliance applications.
Act as a liaison with manufacturers and vendors of hardware and software products for problem diagnosis and resolution.
Perform system monitoring, ensuring the integrity and availability of all applications, server resources, systems, and key processes.
Review, recommend, and implement required system upgrades and patches.
Develop and maintain documentation for users' needs and requirements.
Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production.
Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent information effectively.
Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
Sets work schedules and mentor other administrators as required.
Performs other related duties as assigned by management.

Cloud ComputingMicrosoft Active DirectoryJiraMicrosoft OfficeDocumentationScriptingSaaS

Posted 20 days ago

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🔥 Director, Customer Success ( Remote )

Posted about 1 month ago

📍 United States

🔧 Requirements

Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience
5-10 years of experience in a Customer Success or related role.
Business Acumen.
Communication Proficiency.
Customer/Client Focus.
Leadership.
Presentation Skills.
Problem Solving/Analysis.
Results Driven.
Strategic Thinking.
Technical Capacity.

💡 Responsibilities

Develops and nurtures strategic relationships with our most valuable customers.
Become their trusted advisor & consultant.
Partners with internal teams to launch new & support existing clients.
Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.
Ensures a seamless experience through all phases of the customer relationship.
Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.
Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
Engages with key influencers and decision makers across different teams within the customer's organization.
Conducts business reviews and goal-setting meetings.
Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
Performs other related duties as assigned by management.
Directly supervises employees within the department.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

LeadershipProject ManagementPeople ManagementCross-functional Team LeadershipCustomer serviceAccount ManagementClient relationship managementStrategic thinkingDigital MarketingTechnical supportCRMCustomer Success

Posted about 1 month ago

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🔥 Supervisor, Client Reporting + Analytics ( remote )

Posted about 2 months ago

📍 United States

🔍 Healthcare/Pharmaceutical

🔧 Requirements

Proven experience in data analysis, reporting, and management, with at least 2 years of experience in a leadership or supervisory role.
Proficiency in SQL, with demonstrated ability to extract and analyze complex datasets to drive product development decisions.
Experience using Tableau to develop enriching insights and facilitating data-driven decision-making through product development and launch strategies.

💡 Responsibilities

Supervise and support a team of Data Insight Analysts, providing guidance, mentorship, and performance feedback to ensure high-quality deliverables and professional growth.
Collaborate closely with the Manager, Client Reporting + Analytics to align team priorities, goals, and deliverables with organizational objectives and stakeholder requirements.
Oversee the development and delivery of operational reports and data insights, ensuring accuracy, relevance, and alignment with client needs and expectations.
Serve as a liaison between the Data Insight Analysts and cross-functional teams, facilitating communication, coordination, and collaboration to address client requirements and project deliverables.
Monitor team performance and productivity, identifying opportunities for process improvement and optimization to enhance efficiency and effectiveness.
Support the Manager, Client Reporting + Analytics in driving continuous improvement initiatives, implementing best practices, and fostering a culture of excellence within the team.
Assist in recruitment, onboarding, and training of new team members, ensuring alignment with team goals, values, and standards.
Stay abreast of industry trends, best practices, and emerging technologies in operational reporting and data analytics, incorporating new tools and methodologies as appropriate.

LeadershipSQLData AnalysisPeople ManagementCross-functional Team LeadershipTableauCommunication SkillsMicrosoft ExcelMentoringProblem-solving skillsReportingData visualizationData analytics

Posted about 2 months ago

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🔥 Data Insights Analyst - Healthcare ( remote ) ( remote ) - Apply Today

Posted 6 months ago

📍 United States

🔍 Healthcare

🔧 Requirements

Self-starter, an individual who is not fully dependent on direction to fulfill the functions of the role.
Thrives in an entrepreneurial-like environment.
Experience with Tableau and Salesforce reporting preferred.
Experience with healthcare and/or pharmacy data preferred.
Experience with Microsoft Excel and SQL is a must.
Previous client-facing experience is a must.
Must be extremely responsive, able to work under pressure in a crisis with a strong sense of urgency.

💡 Responsibilities

The Data Insight Analyst is responsible for acquiring, managing, and analyzing data that will be presented to internal teams, clients, and partners.
Lead the onboarding of electronic data trading partners and is responsible for the success of trading partner implementations.
Provide consultative insights by analyzing data to identify patterns and trends over time.
Compare data from different categories to identify relationships or correlations, applying statistical analysis to identify patterns and relationships.
Provide context and explanations for the data using visualizations and narrative descriptions.
Identify outliers or anomalies in the data and investigate their causes.
Review and QA data/report before it is provided to the client (internal/external).
Communicates directly with customers on data needs and key deadlines.
Research and identify data quality issues.
Manage ongoing, incoming partner requests and questions regarding data specifications.
Configure mapping tools to support translation from source data to desired format, including testing of the tool and documentation.
Act as the resident expert for data requirements/specifications internally and for the client as needed.
Remain informed of ongoing changes and evolution of assigned program data specs.
Lead client/partner web-based trainings regarding data specifications and requirements.

SQLQASalesforceTableauMicrosoft ExcelData visualization

Posted 6 months ago

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