AssistRx

πŸ‘₯ 501-1000Information TechnologyHealth CareπŸ’Ό Private Company
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AssistRx is a specialty pharmaceutical services company founded in 2009, dedicated to improving access to therapy for patients by providing innovative patient support services and technology-enabled workflows. With a focus on collaboration with clients, AssistRx streamlines healthcare processes for providers and patients, making a meaningful impact in the lives of those needing specialty therapies.

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πŸ“ United States

  • At least 5 years previous experience required; previous experience in Managed Care and Medicare strongly preferred.
  • ITIL Foundation Certification, ITIL Practitioner, ITIL Service Manager, Help Desk Institute, A+ or similar certifications are preferred.
  • Microsoft Certified: Modern Desktop Administrator Associate, Security Administrator Associate, or equivalent.
  • Atlassian Certified JIRA Administrator or equivalent experience.
  • Experience with Confluence, Microsoft Defender for Endpoint, or Microsoft Purview compliance features.
  • Familiarity with identity and access management (IAM) and endpoint management tools.
  • Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, Azure Active Directory, and Intune.
  • Manage JIRA Software and Service Management platforms, including user access, custom workflows, field configurations, automation rules, and integrations.
  • Monitor the performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance with internal standards.
  • Work closely with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented.
  • Create and maintain system documentation, standard operating procedures, and technical knowledge base articles.
  • Assist in Microsoft security and compliance initiatives (e.g., MFA, DLP, Conditional Access, Information Protection).
  • Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards.
  • Perform user and license management for Microsoft and Atlassian platforms.
  • Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline recurring administrative tasks.
  • Participate in audits, compliance reporting, and governance as required by IT leadership.

LDAPMicrosoft AzureMicrosoft ExchangeSharePointJiraAzureComplianceScripting

Posted 1 day ago
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πŸ“ United States

πŸ” Healthcare

  • Salesforce development (minimum 3 years of experience)
  • SOQL (Salesforce Object Query Language)
  • Visualforce/Lightning Components/Aura Components, Apex
  • Proven experience in troubleshooting and solving complex logic problems
  • Desired knowledge on Platform Events
  • Desired knowledge on C#.NET (minimum 3 years of experience)
  • Desired knowledge on .NET Standard/.NET Core
  • Desired knowledge on Team Foundation Server/Azure DevOps
  • Desired knowledge on SFDX
  • Design and develop dynamic, secure, high quality business solutions on the Force.com platform, for the healthcare industry.
  • Create Data Dictionaries
  • Generate application flow charts and technical documentation
  • Defining technical specifications to meet business requirements for custom applications
  • Function in an Agile, structured SDLC team environment
  • Perform unit and integration testing
  • Develop Distributed Integrations between Salesforce and proprietary Enterprise Applications

AgileHTMLSalesforce

Posted 2 days ago
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πŸ“ United States

  • A Bachelor's degree or higher in Computer Science, Electrical Engineering, Information Assurance, Network Security Computer Engineering or a related field, or equivalent experience
  • 5+ years of Information Security / Cybersecurity experience
  • Strong knowledge of Information Security / Cybersecurity related technologies, processes, and tools.
  • Working knowledge of Office 365 security concepts, policies, settings, alerting, audit logging, security and compliance center, cloud app security and investigations is required.
  • Experience identifying assets (e.g. servers, network devices, applications), identifying network layouts and determining security risk and potential solutions.
  • Security focused degree and/or certifications a plus (e.g. BS/MS in Cybersecurity or related discipline, CEH, OCSP, CISSP, CISA, CompTIA Security+, etc.)
  • Familiar with network security concepts and products (e.g. firewall (Palo Alto, Cisco), network (e.g. Cisco, Meraki), email (O365). Cisco Umbrella a major plus).
  • Familiar with endpoint security products and concepts (e.g. malware protection, network protection, forensics, DLP, compliance. Bitdefender a plus).
  • Familiar with security monitoring (SIEM), analysis and resolution of security events/alarms (AlienVault a plus).
  • Familiar with identity and access management concepts (e.g. Azure Active Directory, SSO, user access reviews).
  • HIPAA and healthcare experience a plus
  • Understanding of SDLC process is a plus
  • Excellent oral and written communication skills.
  • Monitor and manage the Information Security request queue, including analysis and resolution of outstanding issues and process improvement.
  • Manage endpoint and network security environments including overall health, policy modifications, troubleshooting/resolving issues and producing monthly health metrics for workstations, servers, and identities.
  • Work directly with the Security Operations Center (SOC) to analyze and resolve security events/alerts.
  • Work directly with Information Security Engineering and Governance, Risk and Compliance (GRC) resources as needed to investigate and resolve issues.
  • Supports and manages the vulnerability management platforms for infrastructure and application scanning.
  • Conduct internal security control testing.
  • Supporting PCI, SOC1/2, HIPAA, and client security assessments.
  • Manage and maintain Information Security training and awareness campaigns (e.g. training, phishing).

Cloud ComputingCybersecurityMicrosoft Active DirectoryLinuxCompliance

Posted 8 days ago
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πŸ“ United States

πŸ” Specialty pharmacy

  • Bachelor’s Degree (preferably in Management Information Systems, Computer Science, Business or related discipline)
  • Proficiency with MS Office suite of products (i.e. Excel, PowerPoint, Visio, Outlook, etc.)
  • 1-2 years experience as an Associcate BA
  • Specialty pharmacy industry experience preferred
  • Strong written and verbal communication skills
  • Ability to share creative and new ideas
  • Organizational and time management skills
  • Continuous process improvement skills
  • Partnering and problem-solving mindset
  • Effectively manage client communications and expectations.
  • Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
  • Work as a team player and leader in order to effectively coordinate across functional teams.
  • Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
  • Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
  • Create clear and easy to follow user guides for clients and end-users.
  • Share knowledge and organize training for team members.

SQLBusiness AnalysisUser Experience DesignMicrosoft ExcelAgile methodologiesMS OfficePowerPoint

Posted 8 days ago
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πŸ“ United States

πŸ” Healthcare

  • 7-10 years of experience in software development projects, including client facing projects
  • Proficiency with MS Office suite of products (i.e. Excel, PowerPoint, Visio, Outlook, etc.)
  • Agile software development experience
  • Specialty pharmacy industry experience preferred
  • Strong written and verbal communication skills
  • Effectively manage client communications and expectations.
  • Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
  • Work as a team player and leader in order to effectively coordinate across functional teams.
  • Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
  • Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
  • Create clear and easy to follow user guides for clients and end-users.
  • Share knowledge and organize training for team members.

Project ManagementSoftware DevelopmentSQLAgileBusiness AnalysisBusiness IntelligenceProduct ManagementSalesforceUser Experience DesignCommunication SkillsAnalytical SkillsCollaborationProblem SolvingWritten communicationDocumentationMS OfficeTeamworkVerbal communicationClient relationship managementData modelingChange Management

Posted 10 days ago
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πŸ“ United States

πŸ” Pharma

  • Minimum three years of experience working in a customer support and/or sales capacity role.
  • Experience working for or in Pharma.
  • Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical skills a must
  • Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
  • Establish and maintain a role as advisor to clients and colleagues.
  • Present new ideas and innovations to client to upsell and enhance their products and services.
  • Research high-level solutions for the client.
  • Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
  • Works with Client Services to solve complex support issues effectively.
  • Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
  • Determines most effective method of problem resolution by utilizing internal resources when necessary.
  • Primary point of contact for sales and service.
  • Determines most effective method of problem resolution by utilizing internal resources when necessary.
  • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
  • Plan milestones and track progress.
  • Effectively keeps others adequately informed by presenting information to everyone involved.

Project ManagementCommunication SkillsCollaborationProblem SolvingCustomer serviceRESTful APIsPresentation skillsWritten communicationAccount ManagementVerbal communicationClient relationship managementSales experienceTechnical supportCRMCustomer Success

Posted 15 days ago
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πŸ“ United States

πŸ” Pharma

  • Minimum three years of experience working in a customer support and/or sales capacity role.
  • Experience working for or in Pharma.
  • Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical skills a must
  • Form strategic partnerships with clients.
  • Establish and maintain a role as advisor to clients and colleagues.
  • Present new ideas and innovations to client to upsell and enhance their products and services.
  • Research high-level solutions for the client.
  • Develop the relationship with the client through regular meetings/conference calls.
  • Works with Client Services to solve complex support issues effectively.
  • Manages the delivery of recommended/agreed-upon services.
  • Determines most effective method of problem resolution.
  • Primary point of contact for sales and service.
  • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
  • Plan milestones and track progress.
  • Effectively keeps others adequately informed by presenting information to everyone involved.

Project ManagementAccount ManagementClient relationship managementSales experienceTechnical supportCRMCustomer support

Posted 15 days ago
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πŸ“ United States

πŸ” Healthcare, pharmaceutical

  • BS/BA degree
  • Minimum 10 years’ experience in a project management role
  • Strong knowledge of Office tools (Word, Excel, Power Point, etc.)
  • Experience in the healthcare and/or pharmaceutical industry
  • Experience with project management software such as Smartsheet
  • Experience with Agile Software (i.e., JIRA) & Practices
  • Manage and drive implementation methodology for their Project Managers
  • Ensure PM utilize scope management practices
  • Review and/or approve Status Reports, Project Schedules, Financial Summaries, etc
  • Mentor and/or Audit usage of JIRA and Smartsheet best practices
  • Support Project Deployment Procedures, including transition to operations
  • Drive to business outcomes & utilization, not just deadlines
  • Drives adherence to IT Department Practices
  • Forecast resource utilization and capacity to achieve optimal staffing ratios and workflows within the Implementation team in conjunction with Director of Project Management
  • Participate in resource planning process to allocate resources to approved project based upon ranked priority and to ensure scalability with VP of PMO
  • Proactive risk management and risk mitigation for the client portfolio to ensure the highest priority programs are getting the necessary attention and resources in conjunction with Director of Project Management
  • Provide high-level customer service to all internal and external clients for their assigned project managers
  • Understand culture and ensure culture builds upon company culture and department identity. Cultivate the appropriate actions and behaviors in staff.
  • Drive best practice project management methodology to ensure quality and consistency in process and procedures, train project management team on process changes
  • Lead recruiting, on-boarding, and mentoring of project management team members as well as writing/communicating team member performance reviews of your assigned teams
  • Effectively engage and present to all levels within the organization, from individual contributors to executives

Project ManagementAgileProject CoordinationHR ManagementJiraCross-functional Team LeadershipResource PlanningCommunication SkillsCustomer serviceMicrosoft OfficeAgile methodologiesMentoringOrganizational skillsPresentation skillsTime ManagementWritten communicationInterpersonal skillsProblem-solving skillsMS OfficeTeamworkNegotiation skillsReportingTrainingRecruitmentClient relationship managementBudgetingRisk ManagementTeam managementStakeholder managementChange ManagementPowerPoint

Posted 15 days ago
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πŸ“ United States

πŸ” Pharmacy / Healthcare

  • Bachelor’s Degree (preferably in Management Information Systems, Computer Science, Business or related discipline)
  • 3-5 years of experience in software development projects, including client facing projects
  • Proficiency with MS Office suite of products (i.e. Excel, PowerPoint, Visio, Outlook, etc.)
  • Agile software development experience
  • Specialty pharmacy industry experience preferred
  • Effectively manage client communications and expectations.
  • Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
  • Work as a team player and leader in order to effectively coordinate across functional teams.
  • Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
  • Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
  • Create clear and easy to follow user guides for clients and end-users.
  • Share knowledge and organize training for team members.

Software DevelopmentSQLAgileBusiness AnalysisUser Experience DesignOrganizational skillsTime ManagementWritten communicationDocumentationMS OfficeVerbal communication

Posted 22 days ago
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πŸ“ United States

πŸ” Healthcare

  • Ability to effectively express ideas and thoughts verbally and in written form
  • Exhibits good listening skills and comprehension
  • Effectively keeps others adequately informed by presenting information to everyone involved
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Coordinating client deliverables
  • Facilitating customer engagements
  • Creating & maintaining customer documentation
  • Research high-level solutions for the client
  • Facilitating customer engagements
  • Works with Client Services to solve complex support issues effectively
  • Creating & maintaining customer documentation
  • Coordination of internal stakeholders for pull through of initiatives

Project CoordinationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentationInterpersonal skillsAdaptabilityMS OfficeTeamworkResearchFluency in EnglishVerbal communicationReportingActive listeningClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementResearch skillsCustomer support

Posted 2 months ago
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