Senior Systems Administrator ( remote )

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Requirements:

• At least 5 years previous experience required; previous experience in Managed Care and Medicare strongly preferred.
• ITIL Foundation Certification, ITIL Practitioner, ITIL Service Manager, Help Desk Institute, A+ or similar certifications are preferred.
• Microsoft Certified: Modern Desktop Administrator Associate, Security Administrator Associate, or equivalent.
• Atlassian Certified JIRA Administrator or equivalent experience.
• Experience with Confluence, Microsoft Defender for Endpoint, or Microsoft Purview compliance features.
• Familiarity with identity and access management (IAM) and endpoint management tools.

Responsibilities:

• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, Teams, Azure Active Directory, and Intune.
• Manage JIRA Software and Service Management platforms, including user access, custom workflows, field configurations, automation rules, and integrations.
• Monitor the performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance with internal standards.
• Work closely with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented.
• Create and maintain system documentation, standard operating procedures, and technical knowledge base articles.
• Assist in Microsoft security and compliance initiatives (e.g., MFA, DLP, Conditional Access, Information Protection).
• Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards.
• Perform user and license management for Microsoft and Atlassian platforms.
• Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline recurring administrative tasks.
• Participate in audits, compliance reporting, and governance as required by IT leadership.