Grafana Labs

👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development💼 Private Company

Grafana Labs is a leading provider of an open and composable monitoring and observability stack centered around Grafana, the top open source technology for dashboards and visualization. They serve over 3,000 customers globally, including prominent companies like Bloomberg, Citigroup, and Dell Technologies.

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Jobs at this company:

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🔥 Staff Software Engineer - Alloy and OpenTelemetry Collector - UK

Posted 1 day ago

🧭 Full-Time

💸 100930.0 - 121116.0 GBP per year

🔍 Software Development

🔧 Requirements

Passion for observability and like to share your knowledge by writing documentation and blog posts.
Love to engage with customers and help them out.
Excellent communication skills.
Relevant open source experience, ideally in OpenTelemetry or Prometheus.
Willing to become an active member of the OpenTelemetry community.
Good understanding of production environments. Ideally you have been responsible for operating production infrastructure and services, and organizing on-call.

💡 Responsibilities

Working with the Alloy team to deliver new functionality.
Contributing to and reviewing design documents for upcoming features.
Being an active member of the OpenTelemetry collector community.
Being familiar with the Prometheus ecosystem and making sure that Alloy integrates well with Prometheus components.
Supporting customers and prospects with setting up their observability pipelines.
Working with other teams within Grafana to make sure Alloy works well with the solutions they are building.
Participating in on-call rotations for our deployments.

Posted 1 day ago

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🔥 Staff Software Engineer - Alloy and OpenTelemetry Collector - Spain

Posted 1 day ago

💸 91286.0 - 114109.0 EUR per year

🔍 Software Development

🔧 Requirements

Passion for observability and like to share your knowledge by writing documentation and blog posts.
Love to engage with customers and help them out.
Excellent communication skills.
Relevant open source experience, ideally in OpenTelemetry or Prometheus.
Willing to become an active member of the OpenTelemetry community.
Good understanding of production environments. Ideally you have been responsible for operating production infrastructure and services, and organizing on-call.

💡 Responsibilities

Working with the Alloy team to deliver new functionality.
Contributing to and reviewing design documents for upcoming features.
Being an active member of the OpenTelemetry collector community.
Being familiar with the Prometheus ecosystem and making sure that Alloy integrates well with Prometheus components.
Supporting customers and prospects with setting up their observability pipelines.
Working with other teams within Grafana to make sure Alloy works well with the solutions they are building.
Participating in on-call rotations for our deployments.

Posted 1 day ago

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🔥 Commercial Counsel, EMEA (Remote, United Kingdom)

Posted 1 day ago

📍 United Kingdom, Germany, Spain, Netherlands, Sweden

🧭 Full-Time

💸 110000.0 - 135000.0 GBP per year

🔍 Legal / Technology

🔧 Requirements

EMEA-qualified lawyer in good standing
8+ years of legal experience
Experience with Data Protection Laws

💡 Responsibilities

Manage and negotiate B2B commercial agreements
Advise on EMEA specific laws regarding SaaS and data privacy
Collaborate on legal and compliance matters

NegotiationComplianceRisk ManagementSaaS

Posted 1 day ago

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🔥 Support Engineer, US (Remote, CST)

Posted 4 days ago

💸 105639.0 - 130000.0 USD per year

🔍 Software Development

🔧 Requirements

A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology
A willingness to learn and aptitude to master our products and become a trusted advisor to our customers
You will be comfortable engaging with a range of customers from small businesses to Fortune 500 clients and you will love putting the customer first in all of your actions
You must be proficient in the troubleshooting process and have strong researching skills
You will be required to work with multiple Engineering teams but should be able to do more than just triage and escalate. We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies
Solid experience with CRM software, help desk software and remote support tools
Experience delivering client-focussed solutions to customer needs
Excellent listening, problem solving and communication skills
You are patient, friendly and practice empathy in all of your interactions to deliver first class customer service

💡 Responsibilities

Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
Utilizing SSO/SAML experience to help customers in securing their Grafana instances
Evaluating errors or discrepancies within customer dashboard panels and determining root cause
Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
Troubleshooting connectivity to various data sources and plugins
Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
Contribute to internal knowledge base and share information about technical issues within your team
Inform customers about new features and functionality
Gather and share customer feedback with Product, Sales, and Customer Success teams
Provide training to new and existing team members and help with the onboarding process for new customers

Posted 4 days ago

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🔥 Support Engineer (Remote, Australia)

Posted 6 days ago

📍 Australia

🧭 Full-Time

💸 110000.0 - 132000.0 AUD per year

🔍 Software Development

🔧 Requirements