- Develop a deep understanding of the business, cloud management platform, support and services, and customer needs.
- Own customer context and communication with cloud vendor teams, identifying value and potential revenue-growth opportunities.
- Manage customer support escalations through resolution.
- Negotiate and close long-term commitments with key stakeholders.
- Identify new workload opportunities in customers’ cloud environments and SaaS solutions.
- Establish a regular cadence across the customer portfolio, balancing strategic customers and emerging clients.
- Aggregate customer feedback and share product requests and market context with engineering teams.
- Deliver quarterly customer reviews covering project timelines, projected cloud-platform spending, and feedback on support and engagement.
- Identify cost-optimization opportunities in customer cloud environments.
- Work with cloud vendor sales representatives on mutual customers.
AWSAccount ManagementCustomer Success