Cloudbeds

Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.

501-1000 employees
Founded 2012
$150M series d
Hospitality
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions35

Location: Indonesia; PhilippinesFull-TimeHospitality SoftwarePosted
  • Assist and support existing hotel property customers daily in the use of software.
  • Resolve customer inquiries via phone, email, chat, or other media channels.
  • Troubleshoot and conduct outbound calls for escalated issues.
  • Foster strong customer relationships to drive loyalty, retention, and software adoption.
  • Gather customer feedback and requirements for future product releases.
  • Create and update training materials and internal support resources.
TroubleshootingCustomer support
Showing 1 of 35 positions

About Cloudbeds

Cloudbeds is transforming the global hospitality industry. Our integrated, cloud-based platform empowers independent hoteliers and hosts across 150 countries. We help them grow revenue, streamline operations, and deliver memorable guest experiences. Our platform processes billions in annual bookings, supporting tens of thousands of properties.

How We Work

Cloudbeds has been remote-first since 2012, operating with a fully distributed team of over 650 employees across 40+ countries. We foster a multicultural environment where diverse perspectives are celebrated. Our People Team spans North America, Latin America, EMEA, and APAC, embracing our global footprint as a strength. We emphasize results, collaboration, and mutual respect.

Engineering at Cloudbeds

Cloudbeds engineers solve complex problems to pioneer the future of hospitality. We build AI-powered solutions to transform hotel operations and commercial strategy. Our technical approach involves migrating core platform components to microservices for enhanced scalability and reliability. We leverage a modern tech stack to connect properties to the global travel ecosystem.

Why Join Us

  • Contribute to AI-powered solutions that transform a trillion-dollar industry.
  • Work in a globally distributed, remote-first team across 40+ countries.
  • Shape the future of hospitality technology, migrating to microservices.
  • Access professional development through Cloudbeds University and manager training.
  • Benefit from monthly Wellness Fridays and full paid parental leave.

Benefits & Perks

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays (extra long weekend)
  • Full Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University

Tech Stack

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