- Manage and guide the onboarding experience for mid-market properties, serving as a trusted advisor throughout implementation, training, adoption, and launch.
- Guide customers through system setup, configuration, operational workflows, and best practices tailored to their business needs.
- Build trusted relationships with property leadership, owners, and key stakeholders to align onboarding objectives with business goals and operational outcomes.
- Collaborate with Sales, Product, Customer Success, Support, and Onboarding Project Management to convert onboarding feedback into systemic operational improvements.
- Facilitate the customer journey from onboarding and training through hypercare and transition to ongoing support via video, phone, and email.
- Deliver consultative training and coaching that empowers customers to successfully learn, adopt, and maximize the value of Cloudbeds features and functionality.
- Maintain accurate records of customer activities in Salesforce, gather customer feedback, and share insights that help improve the customer experience and product roadmap.
Project ManagementSalesforceChange Management+2 more