Cloudbeds

Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.

501-1000 employees

Founded 2012

$150M series d

Hospitality

Private Company

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Hospitality SaaS Enterprise Software Hotel Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions23

Remote – (Latam)Full-TimeHospitality softwarePosted

Onboarding Coach - Guest Experience

Train clients on the Cloudbeds platform to support confident use of its Guest Experience and Marketing products.
Manage the customer journey through ongoing video, phone, and email support.
Partner with Sales to set success metrics, demonstrate ROI, and support customer retention.
Partner with Sales and Product to turn onboarding feedback into operational improvements.
Build customer relationships that support platform adoption and long-term loyalty.
Maintain client context and capture useful knowledge throughout onboarding.
Contribute to training materials and the knowledge base, and stay current on system changes and new features.
Maintain accurate customer activity records in Salesforce and share feedback with internal teams.

Project ManagementSalesforceSaaS

Showing 1 of 23 positions

About Cloudbeds

Cloudbeds is transforming the global hospitality industry. Our integrated, cloud-based platform empowers independent hoteliers and hosts across 150 countries. We help them grow revenue, streamline operations, and deliver memorable guest experiences. Our platform processes billions in annual bookings, supporting tens of thousands of properties.

How We Work

Cloudbeds has been remote-first since 2012, operating with a fully distributed team of over 650 employees across 40+ countries. We foster a multicultural environment where diverse perspectives are celebrated. Our People Team spans North America, Latin America, EMEA, and APAC, embracing our global footprint as a strength. We emphasize results, collaboration, and mutual respect.

Engineering at Cloudbeds

Cloudbeds engineers solve complex problems to pioneer the future of hospitality. We build AI-powered solutions to transform hotel operations and commercial strategy. Our technical approach involves migrating core platform components to microservices for enhanced scalability and reliability. We leverage a modern tech stack to connect properties to the global travel ecosystem.

Why Join Us

Contribute to AI-powered solutions that transform a trillion-dollar industry.
Work in a globally distributed, remote-first team across 40+ countries.
Shape the future of hospitality technology, migrating to microservices.
Access professional development through Cloudbeds University and manager training.
Benefit from monthly Wellness Fridays and full paid parental leave.

Benefits & Perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays (extra long weekend)
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University

Tech Stack

mobileanalyticswidgets

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