- Guide North American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows aligned with US GAAP standards
- Translate each customer's unique business processes into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and other North American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
- Serve as the internal subject matter expert on North American hospitality accounting practices and US GAAP standards
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across North American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap