Associate Website Designer

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Requirements:

• Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation
• Fluent English
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required)
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

Responsibilities:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
• Managing all records and upkeep all task management systems related to websites services
• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
• Resolving and handling customer complaints, and ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
• Gathering property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
• Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
• Handling the creation of landing pages or single-page websites
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding
• Proofread content and correct errors
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers