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Associate Website Designer
Posted 18 days agoViewed
💎 Seniority level: Entry
🔍 Industry: Website Design
🏢 Company: Third-Party Job Posts
🗣️ Languages: English
Requirements:
- Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred
- Experience with Adobe Photoshop or Canva preferred
- Experience with using AI for text content creation
- Fluent English
- Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required)
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
Responsibilities:
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep all task management systems related to websites services
- Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
- Resolving and handling customer complaints, and ability to handle deadline-driven pressure
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering property details and website requirements then organizing the information for the website designer’s reference
- Proactively communicating with customers and providing timely updates on the project progress
- Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
- Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
- Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
- Handling the creation of landing pages or single-page websites
- Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
- Using tools (AI) to create visual elements or content that are in line with our customers’ branding
- Proofread content and correct errors
- Staying up to date with website trends and website development techniques that are most effective in engaging consumers
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Posted about 11 hours ago
🧭 Full-Time
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- Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred
- Experience with Adobe Photoshop or Canva preferred
- Experience with using AI for text content creation
- Fluent English
- Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required)
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep all task management systems related to websites services
- Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
- Resolving and handling customer complaints, and ability to handle deadline-driven pressure
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering property details and website requirements then organizing the information for the website designer’s reference
- Proactively communicating with customers and providing timely updates on the project progress
- Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
- Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
- Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
- Handling the creation of landing pages or single-page websites
- Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
- Using tools (AI) to create visual elements or content that are in line with our customers’ branding
- Proofread content and correct errors
- Staying up to date with website trends and website development techniques that are most effective in engaging consumers
Posted about 11 hours ago
ApplyApply
🔥 Associate Website Designer
Posted 17 days ago
📍 United States, Canada
🧭 Full-Time
🔍 Website Design
🏢 Company: Cloudbeds👥 501-1000💰 $150,000,000 Series D over 3 years agoHospitalitySaaSEnterprise SoftwareHotelSoftware
- Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred
- Experience with Adobe Photoshop or Canva preferred
- Experience with using AI for text content creation
- Fluent English
- Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required)
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep all task management systems related to websites services
- Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
- Resolving and handling customer complaints, and ability to handle deadline-driven pressure
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering property details and website requirements then organizing the information for the website designer’s reference
- Proactively communicating with customers and providing timely updates on the project progress
- Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
- Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
- Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
- Handling the creation of landing pages or single-page websites
- Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
- Using tools (AI) to create visual elements or content that are in line with our customers’ branding
- Proofread content and correct errors
- Staying up to date with website trends and website development techniques that are most effective in engaging consumers
Adobe PhotoshopHTMLCSSContent creationContent managementWordPress
Posted 17 days ago
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