- Own the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
- Define project scope, timelines, milestones, and deliverables for implementations.
- Serve as the primary onboarding contact for mid-market customers and align stakeholders throughout each project.
- Lead pre-kickoff, kickoff, project check-in, and go-live meetings; document action items and next steps.
- Identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
- Coordinate collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management.
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones.
Project ManagementSalesforceSaaS+2 more