- Gather business and technical requirements, needs, and strategic objectives from stakeholders.
- Educate stakeholders on software platform capabilities and share best practices.
- Prepare and conduct discovery workshops with business and technical stakeholders.
- Map business requirements to technical capabilities and recommend solutions.
- Document requirements, user stories, test plans, and solution designs.
- Configure critical solution components and validate development completed by team members.
- Develop testing and deployment plans and oversee development, configuration, testing, and production deployment.
- Prepare customer presentations, proofs of concept, and visual materials for business development.
- Contribute to proposals and statements of work by defining scope, project approach, and effort.