Darkroom

👥 11-50 Digital Marketing Advertising Consulting Web Development Brand Marketing Marketing Web Design💼 Private Company

Darkroom is a vertically integrated digital agency specializing in growth marketing for consumer-facing brands. We help launch and scale innovative businesses, generating significant market value for our clients. Our unique partnership model brings together Brand & Identity, Digital Products, Creative Production, and Growth Marketing under one cohesive team, allowing us to deliver exceptional results. We've worked with brands like VYBES, Verb Energy, Zoa Energy, and Maaji, demonstrating our ability to drive success. We're at the forefront of results-driven growth marketing and have been recognized by Inc. 5000 as one of the fastest growing private companies in America. Our tech stack includes Shopify, Google Tag Manager, and a Domain Not Resolving, allowing us to create effective e-commerce experiences, and track and analyze marketing efforts. Darkroom offers a remote-first culture with a strong community, and has offices in Los Angeles and Odessa, Ukraine, providing opportunities to work with top talent across creative advertising, growth marketing, and engineering. Darkroom is a growing agency with a focus on employee growth, and offers competitive salaries and a range of benefits, including unlimited vacation, equity incentives, and a profit-sharing opportunity.

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🔥 Senior Amazon Brand Manager

Posted 1 day ago

📍 Brazil, Portugal, Mexico, Colombia, Spain

🧭 Full-Time

🔍 Advertising

🔧 Requirements

3-4 years of experience in a brand management role with the Amazon Seller Central and Vendor Central channels and E-commerce marketplaces
1-2 years of client-facing experience
Experience with digital assets, A+/EBC content, SEO, Copywriting and Parent/Child Variations
Experience with Walmart.com
Strong understanding of eCommerce Metrics and use of data
Experience building processes and reporting that allow your efforts to impact brands at scale

💡 Responsibilities

Execute brand strategy including channel selection, product strategy, pricing strategy and go-to-market approach
Coordinate with the Director of Marketplaces to maintain quality control of the catalog, ensuring all information is accurate and that product and pricing updates are consistent across Amazon’s marketplace.
Measure and report on category/item performance as well as provide suggestions on continuous improvement strategies to improve catalog performance.
Build client relationships through consistent and frequent communication, making sure output is in line with client expectations. Manage and execute client agenda
Maintain accurate catalog of various client products through product catalog uploading via vendor portals
Identify and report opportunities for product sales conversion using merchandising, enhanced content and A/B testing
Manage forecasting of annual sales, management of inventory planning & replenishment
Implement marketing roadmap and program innovation to drive this vision using Promos, Coupons, CPC ads, Display ads
Work closely with PPC Manager to set ACOS/TACOS goals in line with client expectations
Performing market research; Monitor trends and keep a close eye on competitive products in the marketplace; Analyze brand positioning, consumer insights and other various data including, but not limited to sales trend, conversion rates and return trends

Amazon FBAData AnalysisHTMLCSSJavascriptProduct ManagementCross-functional Team LeadershipProduct AnalyticsAmazon Web ServicesREST APIStrategic ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceSEOAttention to detailOrganizational skillsWritten communicationTeamworkNegotiation skillsReportingClient relationship managementSales experienceMarket ResearchData visualizationStrategic thinkingDigital MarketingBudget managementA/B testing

Posted 1 day ago

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🔥 Paid Media Specialist, Marketplaces

Posted 6 days ago

📍 Portugal, Mexico, Brazil, Colombia, Spain

🧭 Full-Time

🔍 Advertising

🔧 Requirements

Minimum of 2 years experience with the Amazon Ads platform, Campaign Manager
Experience with digital assets, A+/EBC content, SEO, and Parent/Child Variations
Strong understanding of eCommerce Metrics and use of data
Experience building processes and reporting that allow your efforts to impact brands at scale

💡 Responsibilities

Execute brand strategy including channel selection, product strategy, pricing strategy and go-to market approach
Coordinate with the Brand Manager to maintain quality control of the catalog, ensuring all information is accurate and that product and pricing updates are consistent across Amazon’s marketplace.
Measure and report on category/item performance as well as provide suggestions on continuous improvement strategies to improve catalog performance.
Maintain daily checks and balances on PPC campaigns and alert Brand Manager to any improvements/inconsistencies
Maintain accurate catalog of various client products through product catalog uploading via vendor portals
Identify and report opportunities for product sales conversion using merchandising, enhanced content and A/B testing
Supply data to the Brand Manager as necessary to help with forecasting of annual sales and management of inventory planning & replenishment
Implement marketing roadmap and program innovation to drive this vision using Promos, Coupons, CPC ads, Display ads
Partner with Digital Advisor, Client Sales, Creative Development, and Support departments on launch successes including merchandising, performance management, etc.
Performing market research; Monitor trends and keep a close eye on competitive products in the marketplace; Analyze brand positioning, consumer insights and other various data including, but not limited to sales trend, conversion rates and return trends

SEOMarket ResearchDigital MarketingA/B testing

Posted 6 days ago

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🔥 Head of AI

Posted 16 days ago

🧭 Full-Time

🔍 Advertising

🔧 Requirements

5+ years of experience in AI/ML engineering, with hands-on expertise in developing and deploying AI-driven applications.
Strong Python background, with experience working with AI frameworks and tools such as LangChain, LangGraph, and RAG pipelines.
Deep experience working with major LLMs and designing AI-powered workflows.
Proven ability to build unified data models and work with Postgres, Airflow, BigQuery, or similar technologies.
Experience developing and scaling AI/ML solutions in a high-growth, product-focused environment

💡 Responsibilities

Architect and implement a sophisticated AI/ML strategy that aligns with Darkroom’s core mission and priorities: (1) Accuracy, (2) Novelty, (3) Range of ability, (4) Speed, and (5) Cost efficiency.
Build and optimize a LangChain / LangGraph and RAG pipeline structure to support complex agentic workflows.
Create unified data models using tools like Postgres, Airflow, and BigQuery to drive AI-powered decision-making.
Develop and fine-tune AI-driven solutions using major LLMs, integrating them seamlessly into our internal workflows and client-facing services.
Work closely with all department teams to build AI-driven products that enhance consumer brand marketing.
Iterate quickly, testing and deploying AI-powered solutions in a rapid feedback loop alongside cross-functional teams.
Maintain a forward-thinking approach, identifying and leveraging emerging AI/ML technologies that can push Darkroom ahead of the curve.

Posted 16 days ago

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🔥 Retention Marketing Manager

Posted 20 days ago

📍 Spain, Mexico, Portugal, Brazil

🧭 Full-Time

🔍 E-commerce, digital marketing

🔧 Requirements

5+ years of work experience in digital marketing.
Experience working in Klaviyo (or similar ESPs) including list segmentation, lifecycle drip automation, and triggered events.
Knowledge of Shopify and its tech stack options such as Privy, JustUno, Yotpo, Octane AI, etc.
Developed SMS strategies and have experience working with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo.
Experience in scaling personalized D2C/e-commerce email and SMS programs.
Experience developing creative customer journeys and loyalty programs.

💡 Responsibilities

Develop strategic campaign calendars and prioritize projects and initiatives designed to scale your clients’ email and SMS programs.
Provide support and guidance to help Retention Associates analyze data, develop winning retention strategies, and create reports for client's happiness.
Project manage and delegate client tasks to your team, consisting of both retention specialists and designers. Review all client briefs and designs for approval before they are sent to the client.
Assign segmentation and QA email and SMS campaigns ensuring flawless delivery to customer audiences.
Coordinate cross-departmentally with the Performance Marketing and Strategy teams to develop cohesive and creative campaigns that drive client growth.
Report on strategic KPIs for clients, creating insights and actionable recommendations to grow client retention engagement and revenue.
Execute automation/flow logic set-up, pop-up builds, and app integrations.

Project ManagementData AnalysisShopifyGoogle AnalyticsCross-functional Team LeadershipAnalytical SkillsWritten communicationExcellent communication skillsVerbal communicationReportingClient relationship managementData visualizationMarketingDigital MarketingCRMData analyticsCustomer SuccessA/B testing

Posted 20 days ago

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🔥 UI/UX Designer

Posted 28 days ago

📍 Mexico, Portugal, Brazil, and Spain

🧭 Full-Time

🔍 Advertising

🔧 Requirements

1-3+ years experience as a UI/UX designer, brand designer, marketing designer, product designer, web designer, or similar role, in a high-caliber creative environment.
A digital portfolio that demonstrates an ability to produce web design and branding work, with best-in-class design foundations like color theory, hierarchy, composition, and typography.
You understand how UI/UX decisions affect consumer psychology and behavior, and you apply these principles to your design.
Strong experience in Figma, and functionality like Auto Layout, Components, and Variants, is a must.
Experience with no-code tools, Framer knowledge is a plus.
Experience in Adobe Creative Suite (Photoshop, Illustrator) is a must.

💡 Responsibilities

Independently lead UI/UX engagements to work on Darkroom’s website that showcase our brand and services to the world.
Collaborate with the CEO and the Head of Marketing to deliver marketing initiatives.
Approach UI/UX design with a focus on branded UI, conversion-focused UX, and clarity.
Successfully independently project manage design engagements from end to end with adherence to a timeline (i.e. Lead projects from discovery and strategy through to ideation, iteration, and hand-off).
Execute and maintain a design system and style guides to be used across all creative collateral, ensuring consistency of the Darkroom brand identity and messaging.
Collaborate closely with other creatives and marketing team members for daily approvals and feedback to ensure your work adheres to a high standard of craft and accurately reflects the identity of the Darkroom brand.
Develop a deep understanding of what factors drive converting creative on each of a Darkroom’s marketing channels and execute designs within established best practices.

Adobe Creative SuiteAdobe IllustratorAdobe PhotoshopFigmaGraphic DesignUI DesignUser Experience DesignRESTful APIsPrototyping

Posted 28 days ago

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🔥 Head of Outsourcing - BPO

Posted about 1 month ago

📍 Portugal, Remote

🧭 Full-Time

🔍 Marketing

🔧 Requirements

7+ years of experience in agency outsourcing, BPO, or operations management.
Proven track record of launching and scaling a BPO service or similar operational function.
Experience managing global teams and sourcing talent across multiple locations.
Strong understanding of cost structures, pricing models, and client engagement strategies.

💡 Responsibilities

Serve as the primary point of contact for BPO clients, ensuring a high level of transparency and communication.
Design and implement a 30-60-day hiring process to source, vet, and onboard top-tier talent tailored to client requirements.
Work with clients to define role specifications, organizational needs, and desired outcomes for outsourced teams.
Oversee the creation of service agreements, pricing models, and deliverables that align with Darkroom’s principles of cost transparency and quality.
Coordinate the workflow and strategic management of all dedicated resources
Work with our CEO to build and manage a comprehensive strategy to launch, scale, and operate the highest quality BPO services across the agency and in the creative marketing space.
Work with existing Darkroom departmental infrastructure to discover the best resourcing management model for our unique outsourcing strategy.
Identify key roles to outsource based on existing agency infrastructure.
Work with our Director of People to focus on strategies around key resourcing hubs and roles.
Work with our sales team to integrate dedicated resourcing into our agency sales process pitch.
Work with Department heads to figure out the optimal fractional to dedicated resource workflow to enhance client and employee experience.
Establish processes to streamline talent sourcing, hiring, and onboarding across global hubs.
Ensure all hires are equipped with the necessary technology, benefits, and management support.
Monitor and optimize the profitability of the BPO division, ensuring revenue targets are met.
Track performance metrics to ensure client satisfaction and operational efficiency.
Collaborate with the marketing team to create compelling landing pages, sales collateral, and outreach campaigns to attract new clients.
Work with our VP of Operations to roll out trainings to up-skill new applicants at pre determined pace
Collaborate with global sourcing leads to identify and attract the best candidates across hubs.
Maintain relationships with local talent networks to ensure a continuous pipeline of skilled professionals.
Champion employee development by integrating outsourced hires into the Darkroom agency ecosystem, fostering industry-leading skillsets.
Serve as boots on the ground in our key resourcing hubs (Portugal and South Africa)

LeadershipProject ManagementAgileBusiness DevelopmentPeople ManagementProject CoordinationHR ManagementGoogle AnalyticsCross-functional Team LeadershipOperations ManagementStrategyFinancial ManagementAPI testingREST APIStrategic ManagementCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesNegotiationAccount ManagementRecruitmentClient relationship managementSales experienceMarket ResearchTeam managementStakeholder managementDigital MarketingCRMSaaSBudget management

Posted about 1 month ago

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🔥 Head of Client Services

Posted about 1 month ago

📍 Mexico, Portugal, Spain, Brazil

🧭 Full-Time

🔍 Marketing, Advertising

🔧 Requirements

Experienced Growth Marketer managing & running paid media campaigns
Experienced with B2C email marketing campaign planning & management (Klaviyo, Mailchimp, etc)
Experienced with marketplace storefront optimization (Amazon, Uber Eats, DoorDash, Instacart)
Comfortable pulling, organizing, & sharing key insights from large data sets
Data-driven manager & decision maker
Highly-organized
Knowledge of restaurant tech platforms: delivery apps and direct ordering (D2C) platforms

💡 Responsibilities

Ensure Growth Managers & Retention Associates have access to new sales and churn dashboards/insights and are taking action on: hiring, off-boarding, and all other staffing decisions based on this info proactively
Delegate and project manage new process creation to enhance service quality
Support Retention Associates with account strategy, reporting, & optimizations
Support Growth Managers with account strategy, reporting, &
Ensure both Growth Managers & Retention Associates are proactively planning campaigns for clients
Provide “boots on ground” support alongside team members when there is a client complaint
Jump in to fill gaps when IC’s are on vacation or not meeting quality of service requirements
Manage people ops and client ops to ensure: Net-new employees are being onboarded properly and in an efficient manner; Ensure all changes to departments and individuals are being updated across all systems, and communicated company-wide effectively; Work to reduce friction from re-staffing or individual role changes; Client onboarding is made more and more streamlined and precise over time; Managing Growth Managers, enruingNothing is being missed for active clients or off-boarding clients such that they would ask for a discount; Maintain quarterly cadence procedures related to operations: Client onboarding checklist updates; Client dashboard / portal template updates; Employee onboarding checklist updates; Personal dashboard template updates; Service scope updates / trainings

LeadershipProject ManagementSQLData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementBusiness OperationsAmazon Web ServicesStrategic ManagementCommunication SkillsAgile methodologiesRESTful APIsAccount ManagementClient relationship managementSales experienceData visualizationMarketingTeam managementStrategic thinkingDigital MarketingProcess improvementCRMFinancial analysisCustomer SuccessBudget management

Posted about 1 month ago

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🔥 Email Marketing Specialist

Posted about 1 month ago

📍 Brazil, Portugal, Spain

🧭 Full-Time

🔍 E-commerce

🔧 Requirements

Experience working in Klaviyo or a similar ESP.
Experience working at an agency or working with multiple clients in a fast-paced environment.
Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences.
Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level.

💡 Responsibilities

Execute data-driven email and SMS strategies for our DTC/e-commerce clients.
Write, proof, and schedule email and SMS campaigns.
Manage the revision and approval process of their emails and SMS messages.
Develop creative campaign concepts for your client's retention marketing calendars.
Work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to live, and managing the revision and approval process for client emails.
Produce the copy for your campaign concepts and work directly with the client to gain approval on briefs before sending them to our in-house designers.
Come to the team and clients with new retention marketing ideas.
Execute automation/flow logic set-up, pop-up builds, and app integrations.

Project ManagementAgileData AnalysisGoogle AnalyticsCross-functional Team LeadershipREST APICommunication SkillsExcellent communication skillsWritingClient relationship managementMarketingDigital MarketingA/B testing

Posted about 1 month ago

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🔥 Director, TikTok Shop

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 E-commerce

🔧 Requirements

Minimum of 5-10 years of experience in CPG e-commerce, with at least 2 years of experience in TikTok.
Minimum 4 months in TikTok Shop.
Strong understanding of the retail landscape, consumer behavior, and digital marketing trends.
Demonstrated experience leading and growing teams in a fast-paced, results-oriented environment.
Exceptional communication skills with the ability to articulate strategies, insights, and recommendations to both clients and internal teams.
Data-driven mindset with a track record of optimizing media investments based on performance data.

💡 Responsibilities

Develop and execute TikTok Shop strategies to drive gmv growth for clients.
Lead and build a high-performing team of brand managers that will handle shop management/set up, affiliate relationships, content quality control, growth strategies, and media buying.
Manage client relationships and affiliate/content creator campaigns across TikTok, ensuring we consistently deliver the highest quality content for our clients while maintaining healthy volume.
Act as the senior point of contact for major CPG clients.
Oversee the collection and analysis of performance data to continuously refine and enhance retail media strategies.
Stay ahead of industry trends and continuously explore new digital channels and tools to drive in-store sales.
Build, mentor, and manage a team of media buyers, strategists, and analysts.

LeadershipProject ManagementData AnalysisContent creationStrategic ManagementAccount ManagementClient relationship managementData visualizationTeam managementDigital MarketingBudget management

Posted about 1 month ago

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🔥 Director, Retail Media

Posted about 1 month ago

📍 Pennsylvania, New York, or Florida

🧭 Fulltime

🔍 E-commerce

🔧 Requirements

Minimum of 5-10 years of experience in CPG e-commerce, with a strong background in retailer dotcom and delivery platforms.
Expertise with platforms like Instacart, Amazon, Walmart, Criteo, Target Plus, and local delivery services (e.g., GoPuff, DoorDash, Uber Eats).
Strong understanding of the retail landscape, consumer behavior, and digital marketing trends.
Demonstrated experience leading and growing teams in a fast-paced, results-oriented environment.
Exceptional communication skills with the ability to articulate strategies, insights, and recommendations to both clients and internal teams.
Data-driven mindset with a track record of optimizing media investments based on performance data.

💡 Responsibilities

Develop and execute retail media strategies to drive growth in CPG in-store sales using digital channels and delivery services.
Lead a high-performing team of brand managers, analysts, and media buyers to achieve client objectives.
Manage client relationships and campaigns across key platforms including Instacart, Amazon, Walmart, Target, GoPuff, Uber Eats, DoorDash, and emerging local delivery platforms.
Act as the senior point of contact for major CPG clients.
Oversee the collection and analysis of performance data to continuously refine and enhance retail media strategies.
Stay ahead of industry trends and continuously explore new digital channels and tools to drive in-store sales.
Mentor and manage a team of media buyers, strategists, and analysts.

LeadershipProject ManagementData AnalysisCommunication SkillsClient relationship managementMarket ResearchTeam managementStrategic thinkingDigital MarketingBudget management

Posted about 1 month ago

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