- Serve as a scientific and domain expert for a technical support team of approximately 15 Full-Stack and Data Engineers.
- Help engineering teams understand in vitro applications, data flows, and the broader application landscape.
- Create visual representations of application portfolios, system relationships, and data flows.
- Develop documentation and knowledge resources to help engineers investigate and resolve support requests.
- Translate scientific, biological, and application-specific concepts into actionable information for technical specialists.
- Collaborate with client-side application teams and domain experts to clarify pharmaceutical workflows.
- Work toward defined deliverables and timelines while coordinating with an internationally distributed team.
- Apply data analysis, visualization, and quality practices to ensure support materials are accurate, accessible, and reliable.
- Facilitate communication and knowledge sharing between scientific and technical stakeholders.
DocumentationData visualization