Kindred Bravely

πŸ‘₯ 11-50CommunitiesLifestyleE-CommerceRetailFashionπŸ’Ό Private Company
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Kindred Bravely designs and manufactures comfortable, functional maternity and nursing apparel. Since 2015, we've become a leading brand in the maternal wellness market, building a supportive community around our products and providing exceptional customer care. We leverage a robust technology stack including Google Analytics, Google Tag Manager, Cloudflare CDN, and Amazon to power our e-commerce platform and enhance the customer experience. Our remote-first culture empowers a global team of 11-50 talented individuals, united by our core values of bravery, generosity, accountability, and transparency. We've been recognized for our rapid growth, appearing on the Inc. 5000 list of fastest-growing private companies for six consecutive years. Kindred Bravely is committed to creating a positive and supportive work environment that empowers employees to thrive both professionally and personally. Our tech stack reflects our commitment to providing a seamless online shopping experience. We utilize cutting-edge tools to manage our inventory, analyze customer data, and optimize our website's performance. Our engineering practices are centered on collaboration and data-driven decision-making, ensuring we continuously improve and meet the evolving needs of our customers. We value a flexible and supportive work environment, which allows our team members to balance their personal and professional lives effectively. Kindred Bravely's mission is to make moms' lives easier. We believe in supporting expecting, breastfeeding, and postpartum moms through comfortable, functional, and flattering apparel. This commitment extends to our team, where we foster a positive and inclusive environment that emphasizes work-life balance and empowers individuals to grow their careers. This dedication has earned us positive recognition from top publications, solidifying our position as a trusted brand in the industry. We are a growing company with significant market traction and a passionate commitment to our customers and employees. This presents an excellent opportunity for talented individuals to join a dynamic and purpose-driven organization and make a real impact on the lives of mothers worldwide. We offer competitive compensation and benefits, including a robust remote work program and a commitment to ongoing employee growth.

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πŸ“ Philippines

🧭 Full-Time

πŸ” Customer Service

  • At least 1 year of recent experience working remotely as a customer service representative using chat, email, and social media channels
  • Accurately types at least 60 words per minute in English
  • Proficient in Google Suite
  • Comfortable navigating multiple software applications to investigate issues & solve customer inquiries
  • Experience in Gorgias, Zendesk or other similar helpdesk platform
  • Experience with an ERP like NetSuite or similar platform
  • Experience with an automated returns platform such as Loop Returns or a similar platform
  • Deliver exceptional customer service to existing and new customers across all channels: chat, email, and social media (no phone required)
  • Adopt the Kindred Bravely voice and tone to convey our brand values and personality
  • Learn to navigate multiple internal software systems
  • Develop expertise in company products, sizing, and fit to assist customers in finding the perfect size the first time
  • Learn product front-to-back to efficiently help customers
  • Maintain a positive attitude throughout all customer and team interactions
  • Additional tasks as assigned by supervisor

ShopifyCustomer serviceMicrosoft OfficeWritten communicationComputer skillsCRMCustomer supportEnglish communication

Posted 21 days ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 60000.0 - 65000.0 USD per year

πŸ” ECommerce

  • 2+ years of experience managing paid advertising campaigns, preferably in eCommerce.
  • Hands-on experience in managing campaigns within Meta Business Suite, Google Ads Manager, and other digital advertising platforms.
  • Direct experience executing and optimizing Google Search and Google Shopping campaigns, including hands-on data feed management and optimization.
  • Knowledge of performance marketing metrics, attribution models, and A/B testing.
  • Ability to interpret data and translate insights into actionable strategies.
  • Familiarity with Shopify, GA4, or other eCommerce marketing tools is a plus.
  • Develop, implement, and optimize paid media campaigns across platforms such as Meta, Google Ads, Pinterest, and TikTok.
  • Oversee data feed management, ensuring accurate and optimized product listings for Google Shopping and other platforms.
  • Analyze performance data to identify trends, insights, and opportunities to improve ROAS and CAC efficiency.
  • Collaborate with the Creative team to develop high-performing ad assets tailored to target audiences.
  • Continuously test ad creatives, audiences, and bidding strategies to drive the best results.
  • Stay ahead of industry trends, algorithm changes, and emerging platforms to ensure Kindred Bravely remains competitive in digital advertising.
  • Report on key performance metrics, providing actionable insights and strategic recommendations.
  • Work closely with cross-functional teams, including eCommerce, brand, and retention, to align paid media efforts with broader marketing initiatives.

Data AnalysisShopifyGoogle AnalyticsContent creationREST APISEOJSONMarketingDigital MarketingA/B testing

Posted about 1 month ago
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πŸ“ US

🧭 Full-Time

πŸ’Έ 50000.0 - 60000.0 USD per year

πŸ” Retail

  • A minimum of 2 years retail buying experience
  • Experience with Google Docs/Slides/Sheets
  • Experience with VLOOKUP and Pivot Tables
  • Microsoft Excel advanced functions in general
  • Experience owning a category or class
  • Experience working vertically and with design counterparts
  • Market experience
  • Consistently analyze the business, providing insights to direct partners, and leadership to identify trends and opportunities. Providing sales analysis for weekly & monthly performance recaps
  • Business meeting prep to help communicate key insights to senior management
  • Run Ad hoc reporting and projects to drive category and brand business
  • Responsible for Line plan and product alignment for categories
  • Working closely with Merchant and cross-functional partners to ensure smooth execution of merchandising strategies
  • Presenting new strategies and opportunities for classifications
  • Administrative functions: Ensuring tools and systems are prepped for PO, ensuring all partners have data needed to execute
  • Tracking deliverables to product pipeline, ensuring timely execution across channels

Business AnalysisBusiness IntelligenceData AnalysisVBACross-functional Team LeadershipCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingAttention to detailOrganizational skillsMarket ResearchData visualizationFinancial analysis

Posted about 1 month ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 100000.0 - 115000.0 USD per year

πŸ” Apparel, wellness, CPG

  • Bachelor’s degree in a related field (e.g. Marketing, Communications, Business).
  • 5+ years of hands-on experience managing email, SMS, and loyalty programs in DTC eCommerce.
  • 2+ years of team management experience.
  • Experience with Klaviyo, Attentive, and Shopify preferred.
  • Exceptional data analysis and Excel skills.
  • Proficiency in GA4.
  • Effective communication and presentation skills.
  • Own and drive the overarching retention strategy across key channels, ensuring cohesive and data-driven campaigns.
  • Utilize advanced data analytics to identify insights and trends in customer retention and loyalty.
  • Continuously improve campaign performance through segmentation, personalization, and testing.
  • Manage behavioral-based marketing automation to enhance conversion and revenue opportunities.
  • Identify high-value customer segments for targeted marketing strategies to increase revenue and reduce churn.
  • Oversee on-site lead capture and lead nurturing strategy to optimize conversion rates.
  • Collaborate with the Paid Media team to create strategies for customer re-engagement.
  • Conduct customer surveys and integrate feedback into marketing initiatives.
  • Manage the marketing calendar with the Email Marketing Specialist.
  • Mentor the Email Marketing Specialist to enhance the CRM marketing function.

Data AnalysisShopifyA/B testing

Posted 2 months ago
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