Kindred Bravely

πŸ‘₯ 11-50CommunitiesLifestyleE-CommerceRetailFashionπŸ’Ό Private Company
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Kindred Bravely designs and manufactures comfortable, functional maternity and nursing apparel. Since 2015, we've become a leading brand in the maternal wellness market, building a supportive community around our products and providing exceptional customer care. We leverage a robust technology stack including Google Analytics, Google Tag Manager, Cloudflare CDN, and Amazon to power our e-commerce platform and enhance the customer experience. Our remote-first culture empowers a global team of 11-50 talented individuals, united by our core values of bravery, generosity, accountability, and transparency. We've been recognized for our rapid growth, appearing on the Inc. 5000 list of fastest-growing private companies for six consecutive years. Kindred Bravely is committed to creating a positive and supportive work environment that empowers employees to thrive both professionally and personally. Our tech stack reflects our commitment to providing a seamless online shopping experience. We utilize cutting-edge tools to manage our inventory, analyze customer data, and optimize our website's performance. Our engineering practices are centered on collaboration and data-driven decision-making, ensuring we continuously improve and meet the evolving needs of our customers. We value a flexible and supportive work environment, which allows our team members to balance their personal and professional lives effectively. Kindred Bravely's mission is to make moms' lives easier. We believe in supporting expecting, breastfeeding, and postpartum moms through comfortable, functional, and flattering apparel. This commitment extends to our team, where we foster a positive and inclusive environment that emphasizes work-life balance and empowers individuals to grow their careers. This dedication has earned us positive recognition from top publications, solidifying our position as a trusted brand in the industry. We are a growing company with significant market traction and a passionate commitment to our customers and employees. This presents an excellent opportunity for talented individuals to join a dynamic and purpose-driven organization and make a real impact on the lives of mothers worldwide. We offer competitive compensation and benefits, including a robust remote work program and a commitment to ongoing employee growth.

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πŸ“ United States

🧭 Full-Time

πŸ’Έ 70000.0 - 100000.0 USD per year

πŸ” E-commerce

  • Bachelor’s degree in Data Science, Analytics, Finance, or a related field.
  • 2+ years of experience in finance, consulting, business intelligence, or data analytics roles
  • Experience in e-commerce and/or wholesale in consumer goods
  • Highly organized with rigorous attention to detail
  • Proficiency in complex data analysis and financial modeling
  • Advanced Excel skills (pivot tables, VLOOKUPs, modeling, etc.); experience with BI tools (Tableau, Power BI) is a plus.
  • Experience with Netsuite, Shopify, e-commerce metrics and digital marketing analytics is an advantage
  • Proven ability to thrive in a fast-paced, high-growth environment and adapt to changing work environments
  • Intellectually curious
  • Excellent communication and interpersonal skills, with the ability to work effectively with senior leadership and cross functional teams.
  • Accomplished in driving change, achieving results and continuously improving performance.
  • Analyze marketing, financial, product and operational performance data to track key metrics, developing insights and recommendations based on trends (e.g., customer acquisition cost, return on ad spend, product margins, etc.).
  • Build and maintain dashboards in Excel and BI tools (e.g., Power BI, Tableau) to visualize key business trends.
  • Identify key data trends and anomalies, providing actionable recommendations to improve marketing efficiency, customer retention, and profitability.
  • Perform deep-dive analyses on customer behavior, product performance, and business unit profitability to uncover growth opportunities.
  • Support budgeting, forecasting, and variance analysis to help guide decision-making. Help improve forecasting accuracy by identifying key drivers and data trends.
  • Assist in building financial models for revenue, costs, and key business initiatives.
  • Prepare monthly budget vs. actual reports and highlight key trends for leadership.
  • Conduct ad hoc financial analyses to support strategic planning and business growth.
  • Assist in automating reports and streamlining data collection processes.
  • Ensure data accuracy and integrity across financial and operational reports.
  • Support process improvements to make financial reporting more efficient and actionable.
  • Work closely with senior leadership in addition to the Finance, Marketing, and Operations teams to analyze and support decision-making.
  • Learn and apply best practices in financial analysis, data visualization, and reporting.
  • Contribute to a data-driven culture by helping teams use insights for better decision-making.

SQLAmazon FBABusiness IntelligenceData AnalysisETLShopifyCross-functional Team LeadershipTableauFinancial ManagementCommunication SkillsAnalytical SkillsCollaborationAttention to detailOrganizational skillsProblem-solving skillsReportingBudgetingData entryData visualizationMarketingDigital MarketingFinancial analysisData modelingFinanceData analytics

Posted 4 days ago
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πŸ“ Philippines

🧭 Full-Time

πŸ” Maternity and nursing apparel

  • Deep understanding of DTC eCommerce processes.
  • 3+ years of Customer Care Team Leadership Experience in a remote environment.
  • 3+ years of experience using Shopify or similar platform.
  • 3+ years of technical experience with eCommerce Customer Care (Shopify, Gorgias, Loop, Netsuite or similar tools).
  • Experience with Amazon, Mirakl, and other third-party retailers/retail platforms is a plus.
  • Lead the Customer Care team with generosity, bravery, accountability, and transparency.
  • Serve customers with kindness, empathy, and compassion.
  • Leverage data insights to improve customer experiences and identify new opportunities.
  • Monitor performance using KPIs and CSATs, ensuring the team meets or exceeds targets.
  • Manage the helpdesk and collaborate with the Customer Care Director to enhance efficiency, automation, and scalability.
  • Supervise, train, and coach up to 10 Customer Care Agents.
  • Drive processes to completion, document updates, and train the team on new procedures.
  • Foster a positive, supportive team culture through recognition and open communication.
  • Maintain Company knowledge base for agents and customers.
  • Handle chargebacks promptly.
  • Assist with reporting and data collection.

LeadershipData AnalysisShopifyCustomer serviceCustomer support

Posted 21 days ago
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