- Register customer appliance warranties across relevant systems.
- Verify customer and product information for completeness and accuracy.
- Resolve basic warranty registration queries and escalate complex issues.
- Process customer returns and create replacement or resend orders where appropriate.
- Liaise with customers, retailers, couriers, and internal departments to resolve return and replacement queries.
- Update cases accurately and close them within agreed service levels.
- Reconcile returned products against system records and supporting documentation.
- Investigate discrepancies and escalate unexplained variances or recurring issues.
- Handle customer enquiries through email, live chat, and other communication channels, and provide timely updates.
- Support the customer service team with administrative tasks.
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