Manila Recruitment

Leading headhunting firm in Philippines specialising in C-level, hard to find tech talent, social ethical recruiting.

11-50 employees

Founded 2010

Staffing Agency

Private Company

Website LinkedIn Email Facebook Twitter Share Tweet

Staffing Agency Consulting Human Resources Recruiting Social Media

Remote Work Available

This company offers remote work opportunities. Team members are distributed across the U.S. and Canada.

Open Positions29

PhilippinesContractSaaSPosted

Customer Support Team Lead - AI Support Operations

Review support tickets, GitHub tickets, and escalations.
Monitor and maintain a clean Pending CS queue.
Handle escalated tickets directly when needed.
Review AI-handled conversations and identify improvements.
Analyze failed or low-quality AI conversations and recommend fixes.
Update or request updates to AI knowledge base content, workflows, and support documentation.
Flag angry clients, urgent issues, or recurring customer concerns.
Conduct weekly team meetings.
Monitor team productivity and quality.
Delegate channel communication to the on-shift agent when appropriate.
Lead one internal improvement project at a time.
Support client communication and calls when needed.
Coordinate with product/development teams for unresolved technical issues

Customer supportSaaSGitHub

Showing 1 of 29 positions

About Manila Recruitment

Manila Recruitment transforms businesses by connecting them with top-tier talent in the Philippines, from C-level executives to hard-to-find tech specialists. You benefit from their deep local market expertise and their vast network, ensuring you find candidates who truly fit. They've built a database of over 250,000 candidates and partner with more than fifty clients simultaneously.

How We Work

Manila Recruitment believes in supporting talent flexibility. They offer semi-flexible start times and work-from-home options to their internal team. For clients, they actively promote and facilitate remote work setups, reflecting a commitment to modern work models. Many job openings are remote, often based in the Philippines or the United States, demonstrating their adaptable approach to talent acquisition. They emphasize work-life balance and continuous development.

Why Join Us

Find meaningful roles with companies that value remote work and flexibility.
Connect with employers seeking specific, in-demand tech and specialist skills.
Benefit from a recruitment partner recognized for innovation and a vast candidate network.
Experience a commitment to continuous professional training and development.

Benefits & Perks

Work-from-home options for many client roles
Home-based work setup for work-life balance (for client roles)
Flexible work arrangements (for Manila Recruitment's internal team)
Career growth and wellness benefits (for Manila Recruitment's internal team)

Tech Stack

analyticsmobileserver

Similar Companies