Jr Technical Support Specialist (SaaS/CRM) - #34244

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💎 Seniority level: Entry, 1-3 years

📍 Location: Philippines

🔍 Industry: Property Development and Real Estate

🏢 Company: Manila Recruitment👥 11-50 Staffing Agency Consulting Human Resources Recruiting Social Media

⏳ Experience: 1-3 years

🪄 Skills: SQLCloud ComputingCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceRESTful APIsAttention to detailWritten communicationTroubleshootingJSONTechnical supportCRMData analyticsCustomer supportSaaS

Requirements:

1 to 3 years of experience in technical support for SaaS or CRM platforms.
Experience supporting cloud-based environments and web applications.
Proven track record in managing CRM configurations, system setups, and user customizations.
Strong ability to identify, troubleshoot, and resolve technical issues.
Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations.
Experience in SaaS support and troubleshooting user issues in web-based systems.
Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions.
Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries.
Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes.
Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.

Responsibilities:

Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries.
Onboard new customers by configuring platforms to meet their business needs.
Manage software integrations, databases, and SaaS products with precision.
Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data.
Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups.

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