- Perform timely and accurate verification of benefits (VOBs) for all incoming clients across all levels of care (Detox, Residential, PHP, IOP, OP).
- Confirm insurance coverage, benefit limitations, co-pays, deductibles, out-of-pocket maximums, exclusions, and pre-authorization requirements.
- Accurately input VOB findings into designated tracking systems and update the client’s EMR face sheet with supporting documentation.
- Communicate verified benefits clearly to the admissions, billing, and clinical teams to support smooth intake and ongoing care coordination.
- Conduct bi-weekly re-verification of all active client insurance policies: On the 1st of every month, Again on the 16th (or mid-month).
- Identify and address any changes in coverage, lapses, or terminations promptly.
- Monitor and track COBRA and Marketplace premium payments for active clients who rely on these coverage types.
- Communicate with clients or internal teams regarding lapses, pending payments, or terminations that may impact continued coverage or billing.
- Maintain clear documentation of premium statuses and any outreach or action taken.
- Complete special assignments and responsibilities as requested by supervisor.
Attention to detailOrganizational skillsWritten communication+1 more