- Make high-volume outbound calls to insurance carriers to follow up on outstanding, unpaid, and underpaid claims
- Check claim status on aging accounts and document outcomes accurately in the billing system
- Identify reasons for non-payment and take next steps
- Request claim reprocessing, corrections, or reconsideration
- Navigate payer phone systems, hold queues, and insurance representatives
- Escalate complex or unresolvable accounts to the billing team
- Identify and document denial reason codes
- Maintain accurate call logs and notes for every interaction
- Work assigned aging buckets systematically
- Communicate daily progress and outcomes to the billing team
Documentation