Loan Servicing Specialist

Posted 2 days agoViewed

View full description

💎 Seniority level: Junior, 2 years

📍 Location: Philippines

💸 Salary: 5.0 USD per hour

🏢 Company: Remote Raven👥 11-50 Staffing Agency Human Resources Recruiting

⏳ Experience: 2 years

🪄 Skills: Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAccountingAttention to detailOrganizational skillsTime ManagementMultitaskingMicrosoft Office SuiteWritingActive listeningData entryCRM

Requirements:

At least 2 years of experience in a lending-related role.
Proficiency in G-Suite products
Proficiency in CRM systems

Responsibilities:

Handle and route 10-20 daily calls, including loan inquiries and general customer service.
Monitor and respond to emails promptly.
Scan and save documents in appropriate files.
Manage loan servicing portfolios using web-based mortgage software.
Post payments and assist in Yardi for accounting.
Input data into a custom-built CRM and lending software.
Track and manage leads and task flow within lending software and assist the lending team.
Audit and maintain loan files, ensuring completeness.
Process servicing requests with clients, title companies, and lenders.
Track insurance and tax notices on active loan files.

Apply

Related Jobs

Apply

🔥 Loan Servicing Specialist

Posted 7 months ago

📍 Australia, Philippines

🔍 Home loans

🔧 Requirements

Strong oral and written communication skills in English.
Previous experience in banking or finance, particularly in loan servicing, customer service, or administration.
Preferred proficiency in CRM software.
Required proficiency in Microsoft Office (Excel, Outlook, Word).
Ability to manage multiple tasks and deadlines in a high-volume, fast-paced setting.
Self-motivated with strong problem-solving skills and attention to detail.
Knowledge of Australian home loan industry practices is advantageous.

💡 Responsibilities

Complete loan servicing activities including discharges, consents, and loan changes.
Ensure compliance with data protection and regulatory standards.
Professionally handle objections and complaints.
Resolve complex issues by collaborating with internal and external stakeholders.
Contribute to meeting service level agreements (SLAs).
Drive process improvements to enhance efficiency and customer satisfaction.

Communication SkillsCustomer serviceMicrosoft OfficeAttention to detailWritten communicationComplianceProblem-solving skills

Posted 7 months ago

Apply