Apply📍 United States
🧭 Full-Time
💸 76000.0 - 169300.0 USD per year
🔍 Data Center Solutions
- Bachelor's degree in a related field or equivalent work experience.
- Validated experience providing technical training and technical writing, preferably in a customer-facing role.
- Excellent communication, presentation, and problem-solving skills.
- Ability to work independently and balance multiple training sessions simultaneously.
- Willingness to travel an average 10-50% to customer locations as needed. A valid driver's license is required.
- Ability to work 100% remotely from a home office.
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center products.
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
- Provide technical writing, support, and mentorship to customers during the installation and maintenance processes.
- Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
- Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness.
- Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
- Collect and analyze customer feedback to continuously improve training programs and materials.
- Travel to customer locations as the need arises to deliver onsite training.
Communication SkillsCustomer serviceRESTful APIsMentoringPresentation skillsDocumentationProblem-solving skillsTrainingCustomer support
Posted about 1 month ago
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