Services Trainer & Technical Writer - Data Center Solutions

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Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• Validated experience providing technical training and technical writing, preferably in a customer-facing role.
• Excellent communication, presentation, and problem-solving skills.
• Ability to work independently and balance multiple training sessions simultaneously.
• Willingness to travel an average 10-50% to customer locations as needed. A valid driver's license is required.
• Ability to work 100% remotely from a home office.

Responsibilities:

• Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center products.
• Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
• Provide technical writing, support, and mentorship to customers during the installation and maintenance processes.
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness.
• Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
• Collect and analyze customer feedback to continuously improve training programs and materials.
• Travel to customer locations as the need arises to deliver onsite training.