- Drive and lead the renewals process to preserve and improve customer contracts and relationships.
- Negotiate and execute renewal contracts that align with customer goals.
- Identify upsell and cross-sell opportunities during the renewal process to maximize growth.
- Build and maintain strong relationships with key stakeholders and decision-makers.
- Serve as the primary point of contact for clients, providing exceptional support.
- Monitor account health metrics and take proactive action to resolve escalations.
- Prepare and present regular reports on account status and renewal forecasts.
- Collaborate with internal teams to share client feedback and shape product development.