Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Technical Account Manager

Posted 15 days agoViewed

View full description

💎 Seniority level: Manager

🔍 Industry: Telecom

🏢 Company: VETRO, Inc👥 11-50💰 $7,000,000 almost 2 years agoGeospatialMapping ServicesInformation TechnologyEnterprise SoftwareData VisualizationSoftware

🗣️ Languages: English

Requirements:
  • Bachelor's degree in Business Administration, Computer Science, or a related technical field.
  • Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
  • Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
  • Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence.
  • Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
  • Familiarity with working in a remote or distributed team environment.
  • Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.
Responsibilities:
  • Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
  • Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.
  • Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
  • Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
  • Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
  • Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
  • Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
  • Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.
Apply

Related Jobs

Apply
🔥 Technical Account Manager
Posted about 4 hours ago

📍 United States, Canada, Europe

🧭 Full-Time

💸 77000.0 - 125000.0 USD per year

🔍 AI and machine learning

🏢 Company: RunPod, Inc.

  • 3+ years of software development experience in JavaScript, Go (Golang), or Python.
  • Strong problem-solving skills and ability to work in a collaborative environment.
  • Excellent communication skills and attention to detail.
  • Successful completion of a background check
  • Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in RunPod’s products or services.
  • Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.
  • Communicate effectively with customers and internal teams, including engineering, sales, and product management teams, to ensure customer satisfaction and integrate valuable feedback.
  • Participate in sales meetings with customers, explain RunPod’s specific technologies, provide architectural recommendations, and build proof-of-concept solutions to support onboarding for potential high-spending customers.
  • Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
  • Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
  • Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.

DockerPythonSoftware DevelopmentSQLCloud ComputingJavascriptMachine LearningGoCommunication SkillsCI/CDProblem SolvingRESTful APIsLinuxAccount ManagementTroubleshootingTechnical supportScriptingDebuggingCustomer support

Posted about 4 hours ago
Apply
Apply
🔥 1366-Technical Account Manager (Industrial)
Posted about 8 hours ago

🏢 Company: SP Associates👥 1-10Staffing AgencyHuman ResourcesRecruiting

Posted about 8 hours ago
Apply
Apply
🔥 Technical Account Manager
Posted about 14 hours ago

📍 United States

🧭 Full-Time

🔍 Healthcare Software

🏢 Company: Stedi

  • 3+ years of quota-carrying sales or account management experience
  • Experience with technical API-driven products
  • Previous healthcare experience
  • Exceptional organizational skills
  • Ability to work proactively and with urgency
  • Take ownership as the primary point of contact for customers post-sale
  • Manage onboarding process including account provisioning and billing setup
  • Manage revenue expansion opportunities
  • Interface with customers daily
  • Escalate urgent problems

API testingREST API

Posted about 14 hours ago
Apply
Apply
🔥 Sr. Technical Account Manager - Chicago
Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

💸 145000.0 - 160000.0 USD per year

🔍 Software/Technology

  • At least 4 years experience in a customer facing role
  • Strong understanding of Internet protocols
  • Basic understanding of data formats (JSON, CSV, etc.)
  • Knowledge of networking topology and security
  • Strong verbal and written communication skills
  • Present technical information to diverse audiences
  • Self-driven problem solver
  • Basic understanding of Python
  • Train customers on how to use the product
  • Demonstrate new features to customers
  • Build and maintain customer relationships
  • Engage customers to find additional use cases
  • Conduct meetings and QBRs with customer teams
  • Work with product team on feature requests
  • Triage escalations from customer support

PythonSQLBashCybersecurityLDAPREST APINetworkingJSON

Posted 3 days ago
Apply
Apply
🔥 Technical Account Manager
Posted 6 days ago

🧭 Full-Time

🔍 SaaS

🏢 Company: Paddle

  • 5+ years experience in online customer support, providing technical support for a SaaS product and at least 2 years experience as a Technical Account Manager or the equivalent.
  • Good knowledge of HTML, CSS and JavaScript and experience using browser developer tools to investigate issues with customer's implementations.
  • Good experience using and testing APIs as well as giving customer support on API related queries.
  • Comfortable building SQL queries.
  • Used to working remotely and are organised in communicating with teams across different time zones (GMT, AEST, EST).
  • Serve as the primary technical point of contact for a designated set of accounts.
  • Maintain technical profiles for customers to ensure a globally consistent and smooth support experience.
  • Act as a platform expert with an understanding of both technical and commercial aspects to identify opportunities to engage a CSM.
  • Demonstrate a solid understanding of the Paddle Value and effectively communicate it to customers.
  • Interpret account performance metrics and transform data into actionable insights.
  • Investigate reported issues, perform impact assessments and proactively escalate critical issues while ensuring stakeholders are informed.
  • Escalate product and technical feedback as well as commercial challenges to the line manager and appropriate internal teams.
  • Foster and maintain relationships with developers, analysts and product managers within assigned accounts.
  • Collaborate with the account team, as well as Product and Engineering, to help ensure high customer satisfaction by providing world-class dedicated technical support throughout the entire life of the customer partnership.
  • Drive product adoption during customer onboarding, ensuring successful integration and utilisation of our platform.
  • Develop the team by providing training, sharing knowledge, creating comprehensive documentation, contributing to blog posts, experimenting with innovations, discussing best practices, and improving workflows.
  • Handle technical escalations from the Customer Support team, providing advanced technical support and solutions to customers.
  • Handle Quality Assurance in the Customer Support team to ensure internal quality standards are met for all our customers.
Posted 6 days ago
Apply
Apply
🔥 Technical Account Manager (TAM)
Posted 7 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Pool and spa service

🏢 Company: Skimmer👥 11-50💰 $74,000,000 Private 4 months agoService IndustryInformation TechnologySoftware

  • 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred.
  • 1-2 years of merchant processing experience preferred.
  • Skills in product training, and comfortable “re-re-selling” the customer on Skimmer.
  • Strong de-escalation and problem-solving skills.
  • Highly skilled in written and verbal communication.
  • Proficient with CRM systems like HubSpot.
  • Experience with Quickbooks Online (QBO) preferred.
  • Proficient in Excel/Google Sheets.
  • Lead onboarding sessions for new enabled customers, focused on educating them on Skimmer’s billing platform.
  • Conduct training sessions for AM enabled customers to demonstrate the benefits and usage of Skimmer Billing.
  • Assist customers with the implementation and setup of Skimmer Billing, ensuring the solution is tailored to meet their specific business needs.
  • Assisting team members with complex billing situations, which includes investigating and helping solve unhealthy billing accounts.
  • Monitor the adoption and usage of the billing platform to 60% of TPV threshold

Data AnalysisProblem SolvingRESTful APIsAccount ManagementCRMCustomer SuccessSaaS

Posted 7 days ago
Apply
Apply
🔥 Technical Account Manager-EMEA
Posted 8 days ago

📍 EMEA

🧭 Full-Time

💸 95000.0 - 115000.0 EUR per year

🔍 Security

🏢 Company: SpecterOps👥 101-250💰 $8,500,000 Series A over 1 year agoTrainingInformation TechnologyCyber SecurityNetwork Security

  • 3+ years in Help Desk, Customer Support, or Technical Account Management
  • Basic understanding of scripting languages (PowerShell, Python)
  • Experience utilizing REST APIs
  • Experience with penetration testing or Active Directory is a plus
  • Onboard and train new BHE customers
  • Track support tickets and resolve issues
  • Maintain regular customer engagement calls
  • Assist with data integration
  • Identify churn risk and implement actions
  • Monitor account health and status
  • Collaborate with product and engineering teams

PythonAzureREST APIScriptingCustomer support

Posted 8 days ago
Apply
Apply
🔥 Sr. Technical Account Manager - Chicago
Posted 8 days ago

💸 145000.0 - 160000.0 USD per year

🔍 Software Development

🏢 Company: Axonius👥 600-600💰 $200,000,000 Series E 12 months agoAsset ManagementCloud SecurityInformation TechnologyCyber SecurityNetwork Security

  • At least 4 years industry experience in a customer facing role within software and/or technology
  • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
  • Strong verbal and written communication skills
  • Capable of presenting technical information to technical and non-technical audiences
  • Self driven problem solver who thrives in a fast paced environment
  • Provide a customer focused approach and a strong sense of ownership over customer results
  • Basic understanding of Python
  • Demonstrate critical thinking skills
  • Train customers on how to use the product.
  • Confidently demonstrate all new features as they are added.
  • Build customer relationships and ensure the relationships remain a positive experience.
  • Proactively engage with customers to find additional use cases for their environment.
  • Conduct regular meetings and QBRs with both the technical and executive customer teams.
  • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
  • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.
Posted 8 days ago
Apply
Apply
🔥 Technical Account Manager
Posted 10 days ago

📍 United States

🧭 Full-Time

💸 80000.0 - 110000.0 USD per year

🔍 Software Development

🏢 Company: Smartsheet👥 1001-5000💰 $3,200,000,000 Post-IPO Debt 5 months ago🫂 Last layoff about 2 years agoSaaSEnterpriseSoftware

  • 5+ years of relevant Technical Account Management experience
  • Technical knowledge of SaaS products
  • Strong communication skills
  • Experience in configuration and implementation of SaaS applications
  • Bachelor's Degree preferred
  • Lead engagements across client industries
  • Develop engagement and communication strategies
  • Perform periodic reviews for customer satisfaction
  • Advise on best practices
  • Drive renewals and strategic relationships

Project ManagementCloud ComputingData AnalysisGitMicrosoft SQL ServerAPI testingREST APICommunication SkillsTechnical supportData managementCustomer SuccessSaaS

Posted 10 days ago
Apply
Apply
🔥 Technical Account Manager (Drupal)
Posted 14 days ago

📍 Costa Rica

🔍 Software Development

🏢 Company: Acquia👥 1001-5000💰 Secondary Market over 6 years agoComputerDigital MarketingOpen SourceContentSaaSInformation TechnologyEnterprise SoftwareSoftware

  • 4-6 years Drupal experience and a developer background with WCM/CMS.
  • Contributed to open source projects and participated in open source communities.
  • Led a delivery team, architected a solution or are an SME in a specific field.
  • Had exposure to enterprise or government delivery environments.
  • Listen to customers. Identify their business drivers.
  • Build platform strategies to achieve customer business goals.
  • Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Drupal and Acquia products, including cloud hosting.
  • Identify business risks and technical solutions to mitigate them.
  • Connect customers with other subject matter specialists within Acquia.
  • Communicate with customers with clarity and courtesy – verbally and in writing.
  • Work with customers across media such as video calls, phone conferences, and email.
  • Efficiently balance multiple requests from multiple customers.
  • Collaborate with other global team members on technical and customer service challenges.
  • Advise customers on topics such as development workflows, application performance, security, cache strategies, and high traffic events.
  • Provide Drupal expertise including but not limited to: architecture, configuration, contributed modules, themes, site building and custom modules.
  • Be open to occasional travel.

Backend DevelopmentPHPSQLCloud ComputingData AnalysisDrupalCommunication SkillsProblem SolvingCustomer serviceRESTful APIsAccount Management

Posted 14 days ago
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 6 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 6 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.