Nivoda

👥 251-500💰 $51,000,000 Series C 4 months agoMarketplace Logistics Jewelry Supply Chain Management Precious Metals💼 Private Company

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Nivoda is revolutionizing the global diamond industry with its B2B marketplace. We connect buyers and sellers, streamlining the process and providing a transparent, efficient, and cost-effective way to trade diamonds. Our platform offers an all-in-one solution that simplifies global jewelry trade. We're built on a modern tech stack that enables us to deliver modern tools and quantitative ROI. We utilize technologies like iPhone/Mobile compatibility, Viewport Meta, Google Tag Manager, and Amazon Web Services to power our platform and ensure a seamless user experience. Our team of engineers works in a dynamic, fast-paced environment, constantly adapting to new product releases and striving for continuous improvement. We are committed to providing our partners with an efficient sourcing process. As a rapidly growing company with over 400 employees globally, we offer a dynamic and rewarding work environment. Nivoda has secured significant funding through Series A, B, and C rounds, demonstrating our strong market position and growth potential. We offer a remote work environment, flexible working, and unlimited holidays. Join us and help shape the future of the jewelry industry!

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Jobs at this company:

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🔥 Business Development Manager - Supply Side | South Africa

Posted 4 days ago

📍 South Africa

🧭 Full-Time

💸 550000.0 - 600000.0 ZAR per year

🔍 B2B marketplace

🔧 Requirements

4+ years of experience in account management, sales, or business development.
Strong communication skills.
Proficiency in using data and analytics.
A commitment to ensuring the highest quality standards.

💡 Responsibilities

Identify and onboard high-quality suppliers.
Build strong relationships with suppliers and act as a primary contact for their growth.
Use data to assess supplier performance and provide feedback.
Drive suppliers to meet revenue targets by optimising product assortment, pricing, and inventory levels.
Work closely with suppliers to maintain high-quality standards.
Partner with teams to align on objectives and drive buyer engagement.
Develop training resources to help suppliers understand best practices.
Implement growth initiatives based on category OKRs.

Business DevelopmentData AnalysisProduct AnalyticsCommunication SkillsCustomer serviceNegotiationRelationship buildingAccount ManagementTrainingCross-functional collaborationSales experienceMarket ResearchStrategic thinkingCustomer Success

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🔥 Technical Account Manager (Remote in Australia)

Posted 14 days ago

📍 Australia

🧭 Full-Time

🔍 SaaS

🔧 Requirements

Proven experience (1-5 years) in a similar role as a Technical Account Manager, Customer Success Executive, Solutions Architect or a related position, preferably within SaaS or a technology-driven remote company
Strong technical background with a product mindset and the ability to understand GraphQL APIs, CSV Data feeds and Shopify
Exceptional customer service skills with a track record of building and maintaining strong client relationships with enterprise customers
Excellent communication, problem-solving and presentation skills
Ability to work in a global, remote, cross-functional team and collaborate effectively with product, engineering, customer support and revenue teams
Strong organizational and project management skills, with the ability to prioritize and manage multiple customer accounts
A proactive approach to troubleshooting and solving problems

💡 Responsibilities

Serve as the primary point of contact for existing customers, addressing technical inquiries and concerns promptly.
Build and maintain strong, long-term relationships with key accounts, serving as the primary technical point of contact
Develop a deep understanding of Nivoda’s platform, providing technical guidance and best practices for integrations, implementation, and ongoing use
Ensure smooth onboarding of SaaS products, driving successful integrations and product adoption by tailoring the product to their needs
Act as the technical liaison between customers and internal teams to address and resolve any issues, helping to troubleshoot complex problems
Proactively monitor customer health and usage data to identify risks and opportunities for upsell or cross-sell of additional services. Work closely with the Product and Sales teams to renew and expand customer accounts
Conduct technical training sessions for customers to help them fully leverage Nivoda’s feeds, ensuring long-term success
Act as the voice of the customer within Nivoda, providing feedback to the product and engineering teams to help shape future product developments and enhancements
Drive customer satisfaction through personalized engagements with CSAT monitoring and SLA’s on implementation

GraphQLShopifyAPI testingREST APIProblem SolvingCustomer serviceAccount ManagementClient relationship managementTechnical supportCustomer SuccessSaaS

Posted 14 days ago

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🔥 Senior Transaction Monitoring Specialist

Posted about 1 month ago

🧭 Fulltime

🔍 Finance

🔧 Requirements

Minimum of 3 years of experience in transaction monitoring, financial crime systems, or a related compliance role.
Experience with transaction monitoring systems and analytical tools.
Strong knowledge of fraud detection technologies and methodologies.
Understanding of AML, CTF, and other relevant financial crime regulations.
Excellent analytical and investigative skills, experience with SQL desirable.
Attention to detail and ability to recognise patterns and anomalies.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and prioritise effectively.
Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders.

💡 Responsibilities

Help design and build a cutting-edge transaction monitoring system, leveraging your analytical and data-mining expertise to establish a robust baseline and rule engine.
Perform in-depth impact analyses on identified patterns, turning your findings into effective rules and strategies that drive risk management and business growth.
Design a rule engine that strikes the perfect balance between flagging high-risk transactions and minimising false positives and negatives.
Partner with leadership to enhance Nivoda’s transaction monitoring systems, processes, and procedures, ensuring we stay ahead of evolving risks and regulations.
Analyse transaction trends to uncover potential fraud, money laundering, and other financial crimes while monitoring daily transactions for suspicious activities.
Review system alerts, conduct detailed investigations into flagged activities, and prepare comprehensive reports to inform strategic actions.
Work closely with Sales, Account Management, Supplier, KYC, and Finance teams to create a unified fraud prevention strategy.
Identify opportunities to refine transaction monitoring processes and systems, ensuring we remain innovative and effective.

Posted about 1 month ago

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🔥 Zendesk Admin

Posted about 1 month ago

📍 India

🧭 Full-Time

🔍 Customer Support

🔧 Requirements

Proven experience as a Zendesk Administrator/Specialist (minimum 2-3 years)
Proven experience with HubSpot as Administrator (minimum 2-3 years)
Familiarity with multi-channel support environments (email, chat, phone, social)
Expertise in configuring Zendesk Support Suite and associated tools
Expertise in configuring HubSpot and associated tools
Experience with API integrations and basic scripting
Proficiency with analytics and reporting tools

💡 Responsibilities

Configure and maintain Zendesk (Support, Guide, Chat, Help Centre, Explore (reporting) etc.) to align with business needs.
Support HubSpot changes as needed to align with business requirements.
Create and optimize workflows, macros, triggers, automations, and SLAs.
Manage user roles, permissions, and profiles. - onboarding/offboarding
Integrate Zendesk with third-party tools (CRM, analytics, and internal systems).
Troubleshoot and resolve integration issues promptly.
Collaborate with Global Customer Support Manager & Teams to streamline processes and improve efficiency.
Develop self-service resources, such as FAQs, help articles, and knowledge bases. (can support with help center, content management and how to guides)
Implement and maintain AI-powered features like chatbots and self-service widgets (decagon integration/support along side zendesk)
Generate and analyze reports using Zendesk Explore to track performance metrics (CSAT, response/resolution times, ticket volume, etc.).
Provide insights to the Global Customer Support Manager and recommend actionable improvements.
Train team members on Zendesk features and best practices.
Serve as the primary point of contact for Zendesk-related inquiries and issues.

ReportingScripting

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🔥 Technical Lead - Fintech

Posted about 2 months ago

📍 Spain

🧭 Full-Time

🔍 FinTech

🔧 Requirements

3+ Years Tech Leadership experience predominantly in building / Architecting resilient and scalable platforms or systems.
Strong knowledge of any of the Backend languages Node.js / Python, with experience in designing database schemas and queries and streaming data tools such as Kafka.
Solid understanding of GraphQL API design principles, microservices architecture, and distributed systems.
Proficiency in building Cloud Native Distributed systems in any cloud platforms (AWS, GCP)

💡 Responsibilities

Design and develop world class Nivoda Credit Risk and Transaction Monitoring Platforms with help of Engineering Leaders and highly motivated teams with Business consciousness
Lead technical decisions, projects, and roadmaps within the Capital Risk Team. You will shape and own Nivoda Capital Tech solutions for managing and serving Credit Risk policy.
Provide technical leadership and mentorship to developers, fostering a culture of innovation, collaboration, and continuous improvement.
Collaborate with product managers, architects, and stakeholders to define technical requirements and translate business needs into technical solutions.
Ensure adherence to best practices, coding standards, and quality guidelines throughout the development lifecycle.
Troubleshoot and resolve complex technical issues, providing timely support to internal teams and external customers.
Stay up to date on emerging technologies, industry trends, and best practices, proactively identifying opportunities to enhance Nivoda's platform.

AWSGraphQLLeadershipNode.jsPythonCloud ComputingGCPKafkaSoftware ArchitectureMicroservices

Posted about 2 months ago

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🔥 Staff Engineer

Posted about 2 months ago

📍 Europe

🧭 Full-Time

🔍 Software Development

🔧 Requirements

9+ years of experience in software engineering, with at least 3 years in a senior or staff-level role.
Strong proficiency in Node.js, Python, and scripting languages.
Extensive experience with AWS (EC2, Lambda, S3, RDS, etc.), DevOps practices, and infrastructure as code (IaC).
Proven experience in migrating applications from monolithic to microservices architecture, with a solid understanding of service mesh concepts.
Strong experience with CI/CD practices, particularly using Jenkins or similar tools.
Deep knowledge of PostgreSQL and experience with Spark and AWS Glue for data processing.
Familiarity with OpenSearch and NoSQL databases.
Excellent problem-solving skills with a focus on delivering scalable and robust solutions.
Strong communication and collaboration skills, with the ability to mentor and influence teams.

💡 Responsibilities

Design and implement highly scalable and resilient architectures for our Node.js-based platform.
Lead the migration from monolithic architectures to microservices, utilizing service mesh strategies for enhanced system interoperability.
Collaborate with cross-functional teams to develop and maintain CI/CD pipelines using Jenkins, AWS, and Datadog.
Optimize AWS cloud infrastructure for cost, performance, and security, ensuring best practices are followed.
Mentor junior engineers, providing guidance on best coding practices, architecture design, and technical problem-solving.
Perform in-depth debugging, performance tuning, and troubleshooting across various components of the tech stack.
Implement and improve monitoring, logging, and alerting strategies with Datadog.
Develop automation tools and scripts to streamline operational processes and improve system reliability.
Collaborate with product teams to gather requirements and deliver scalable solutions that enhance the user experience.

AWSNode.jsPostgreSQLPythonJenkinsSparkCI/CDDevOpsMicroservices

Posted about 2 months ago

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🔥 Senior React Native Engineer

Posted about 2 months ago

📍 Spain

🧭 Full-Time

🔍 Jewelry

🔧 Requirements

Proven experience as a Senior Developer, with a strong track record of successful project delivery from inception to completion.
Proficiency in JavaScript, React Native, Expo, and their core principles, with a deep understanding of their ecosystems and best practices.
Experience working in TypeScript and state management libraries like Zustand or Redux.
Strong working knowledge of integrating third-party libraries and APIs, as well as working with database schemas and queries.
Experience working with build tools like EAS, and native tools like XCode & Android Studio (Gradle)
Experience with automated testing suites like Jest or Cypress
Basic understanding of GraphQL APIs, micro-frontend & microservices architecture, and distributed systems.

💡 Responsibilities

Drive the expansion of Nivoda's category offerings, mainly jewelry, on our hybrid mobile app.
Collaborate with cross-functional teams to identify and prioritise customer requirements.
Design, develop, and maintain high-performance customer-centric features around category expansion, ensuring scalability, reliability, and security.
Ensure adherence to best practices, coding standards, and quality guidelines throughout the development lifecycle.
Troubleshoot and resolve complex technical issues, providing timely support to internal teams and external customers.
Collaborate with product managers, architects, and stakeholders to define technical requirements and translate business needs into technical solutions for our mobile users.
Provide technical leadership and mentorship to developers, fostering a culture of innovation, collaboration, and continuous improvement.
Stay up-to-date on emerging technologies, industry trends, and best practices, proactively identifying opportunities to enhance Nivoda's platform.

AWSGraphQLCypressJavascriptJestReact NativeTypeScriptReduxCI/CDMicroservices

Posted about 2 months ago

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🔥 Senior Engineering Manager

Posted about 2 months ago

📍 Spain

🧭 Full-Time

🔍 FinTech

🔧 Requirements

4+ years of managing Team, Proven experience as a manager of managers and technical lead, with a strong track record of leading successful projects from inception to delivery.
Proficiency in System Architecture and Design with knowledge of OLTP , OLAP databases
Good understanding cloud Technologies (AWS,GCP) and streaming data tools such as Kafka, microservices architecture, and distributed systems
Proficiency in the project management process and techniques such as Staff planning, executing, and monitoring projects.
Excellent communication skills and the ability to succinctly explain deep technical concepts, effectively collaborate with cross-functional teams and stakeholders
Experience leading Agile/Scrum ceremonies
Excellent problem-solving skills and a passion for tackling complex technical challenges.

💡 Responsibilities

Drive delivery across FinTech Charters with High performing Team that aligns Company’s business objectives.
Mentor Managers / Tech leads and retain talents , Foster growth plans at each level of the team and Excel culture of innovation, collaboration, and continuous improvement
Build Credit & Risk Platforms and own Technical Directions and decisions along with Tech Leads
Spearhead in Translating Business requirements to Tech solutions, Strategise long term Engineering Initiatives and own Staffing requirements.
Builds strong stakeholder relationships with nearby/distant teams, influence senior leaders, and collaborate effectively across departments to drive initiatives.
Contribute to the wider Nivoda engineering culture, including developing best practices, coding standards, and quality guidelines to be adhered to throughout the development lifecycle
Leverage Expertise to improve Customer Touch points in FinTech Charters and Ability to make decisions aligned with the company's vision and contributing to strategic growth.
Stay abreast of emerging technologies to inform decision-making and ensure the engineering teams remain competitive

AWSProject ManagementAgileGCPKafkaSoftware ArchitectureMicroservices

Posted about 2 months ago

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🔥 Senior Engineering Manager

Posted about 2 months ago

📍 Spain

🧭 Full-Time

🔍 Ecommerce Marketplace

🔧 Requirements

4+ years of management, and proven experience as a manager of managers and technical leads, with a strong track record of leading successful projects from inception to delivery.
Proficiency in System Architecture and Design with knowledge of data stores.
Good understanding of cloud Technologies (AWS) and streaming data tools such as Kafka, microservices architecture, and distributed systems
Experience in leading cross-functional projects and proficiency in project management process and techniques such as Staff planning, executing, and monitoring projects.
Experience in leading and mentoring teams and driving them toward big goals with consistent execution
Excellent communication skills and the ability to succinctly explain deep technical concepts, effectively collaborate with cross-functional teams and stakeholders
Experience leading Agile/Scrum ceremonies

💡 Responsibilities

Drive the expansion of Nivoda's category offerings on our platform and mobile app.
Build a high performing Team that aligns Company’s business objectives.
Mentor Managers / Tech leads and retain talent, foster growth plans at each level of the team and define, measure and own key metrics for team performance and Goals
Build solutions and own the Technical Direction and decisions alongside the Tech Leads
Spearhead translating Business requirements to Tech solutions, strategise long term Engineering Initiatives and own Staffing requirements.
Build strong stakeholder relationships, influence senior leaders, and collaborate effectively across departments to drive initiatives.
Contribute to the wider Nivoda engineering culture, including developing best practices, coding standards, and quality guidelines to be adhered to throughout the development lifecycle
Leverage expertise to improve Customer Touch points and ability to make decisions aligned with the company's vision and contributing to strategic growth.
Stay abreast of emerging technologies to inform decision-making and ensure the engineering teams remain competitive

AWSBackend DevelopmentLeadershipProject ManagementSQLAgileCloud ComputingKafkaPeople ManagementSCRUMSoftware ArchitectureCross-functional Team LeadershipCommunication SkillsMentoringMicroservicesStakeholder managementStrategic thinking

Posted about 2 months ago

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🔥 Sales Development Representative - German Speaking

Posted about 2 months ago

📍 Europe

🧭 Full-Time

🔍 B2B marketplace

🔧 Requirements

Fluent in German & proficient in English
A passion for high-growth environments and the ability to thrive in a fast-paced, dynamic setting.
Bachelor’s degree in Business, Marketing, or a related field.
1+ years of experience in a sales or prospecting role, preferably in a B2B environment.
Exceptional communication and relationship-building skills.
A collaborative mindset with an eagerness to learn and grow.
Proficiency in CRM software (preferably Hubspot) and a data-driven approach to lead generation.

💡 Responsibilities

Identify high-potential leads through market research, inbound lead management, and outbound prospecting. You’ll engage decision-makers to understand their challenges and determine how Nivoda can help.
Create a strong first impression through personalized outreach via email, LinkedIn, phone, and more.
Qualify leads to identify the prospects most likely to benefit from Nivoda’s offerings and nurture these leads into warm opportunities for the Business Development Managers.
Work closely with the BDMs to seamlessly transition qualified leads, ensuring alignment and communication that drives efficiency.
Maintain meticulous records of your outreach, engagement, and results in our CRM (Hubspot). You’ll use data and key metrics to refine your prospecting strategies and continuously improve.
Share feedback from potential clients to help us refine our messaging and product offerings. You'll play a role in improving our customer journey from day one.

Data AnalysisSales experienceMarket ResearchLead GenerationCRM

Posted about 2 months ago

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