Taskrabbit

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English is required.

💡 Responsibilities

Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behaviour to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailFluency in EnglishEmpathy

Posted 1 day ago

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🔥 Senior Marketing Specialist, CRM

Posted 7 days ago

📍 US, EU

💸 80000.0 - 111000.0 USD per year

🔍 Marketing

🔧 Requirements

3-6 years experience in customer marketing, CRM, email marketing, customer segmentation
A track record of thorough testing and deployment of effective marketing campaigns across different email, push, and SMS with strong experience in A/B testing and post-campaign analysis
Strong knowledge and experience with platforms such as Iterable, Segment, Sigma, Mixpanel, etc.
Working knowledge of auxiliary platforms such as SendGrid, 250ok, Return Path, etc.
Familiarity with email QA tools such as Litmus, Email on Acid
Prior experience working with product marketing, and product, design, and experience acting as a liaison between the CRM and engineering teams
Excellent project management and communication skills with the ability to balance rigorous QA with swift and rapid execution
A quick ability to turn around a project from ideation to launch
A self-starting attitude with an ability to manage cross-functional relationships across multiple teams without the need to be told how
Skilled at planning, organizing, prioritizing, and executing simultaneous projects and activities

💡 Responsibilities

Own day-to-day set-up, campaign builds, launches, and QA for global CRM initiatives within Email, Push, and other new channels to ensure we meet and exceed deadlines
Work with our development, content, and design teams to ideate, plan, produce, and launch CRM campaigns for eight countries while ensuring our messaging is on-brand, impactful, and delivering against the functional KPIs
Ideate on customer lifecycle strategies by utilizing data and insights through ongoing multi-variate and segmentation tests while recommending opportunities to discover the best marketing practices within each customer segment
Collaborate with relevant teams to ensure all owned metrics are identified, tracked and analyzed, using data insights to measure the efficiency of each initiative and recommend strategies that will increase engagement and retention
Engage with Product Marketing, Commercial Operations and other key stakeholders by offering ideas and channel metrics for potential strategies around automation and personalization within CRM
Act as a key partner to relevant teams (Analytics, Product, Product Marketing, Data Science, Engineering, etc.) as the voice of the customer and CRM best practices expert
Leverage market research, competitor analysis, and best practices to understand user segmentation, messaging behavior, and optimization opportunities to leverage in our lifecycle marketing campaigns

Project ManagementData AnalysisRESTful APIsMarketingCRMA/B testing

Posted 7 days ago

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🔥 Senior Accounting Manager

Posted 10 days ago

📍 United States, EU

🧭 Full-Time

💸 97000.0 - 134000.0 USD per year

🔍 Accounting

🔧 Requirements

Bachelor’s degree in accounting or finance
7 years of progressive experience in accounting
CPA required
Experience with NetSuite and G-Suite preferred
Advanced Microsoft Excel skills

💡 Responsibilities

Oversee accounting processes including month-end close
Build, lead, and mentor the accounting team
Manage cash flow and financial reporting to parent company
Prepare financial statements and schedules for audits
Proactively identify and implement process improvements

Microsoft ExcelAccountingProcess improvement

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🔥 Accounting Manager

Posted 13 days ago

📍 United States

🧭 Full-Time

💸 97000.0 - 134000.0 USD per year

🔍 Marketplace

🔧 Requirements

Bachelor's degree or equivalent in accounting or finance
7 years of progressive experience in public accounting and tech
CPA required
Experience with NetSuite and G-Suite is preferred
Strong Microsoft Excel skills
Experience implementing ERP systems is a plus

💡 Responsibilities

Oversee all accounting processes, including month-end close
Build, lead, and mentor the accounting team
Manage cash flow and optimize working capital
Ensure accurate financial reporting to parent company
Prepare financial statements and support year-end audit
Identify issues and implement process enhancements
Collaborate with IKEA counterparts on compliance

Data AnalysisFinancial ManagementMicrosoft ExcelAccounting

Posted 13 days ago

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🔥 Mobile Software Engineer

Posted 17 days ago

📍 United States

🧭 Full-Time

💸 96000.0 - 134000.0 USD per year

🔍 Software Development

🔧 Requirements

2+ years of professional software engineering experience
2+ years of professional experience with native mobile app development either in iOS or Android

💡 Responsibilities

Feature Implementation - Iteratively building out new features within our native apps.
Delivering projects - Including scoping, planning, breaking down into discrete tasks, execution with the team, successful release, and long-term monitoring.
Technical Design - Understanding how your code fits into the broader technical context.
Product Partner - Being a thought partner for our product team in the feasibility of requested features, clarifying requirements where necessary.

AndroidiOS DevelopmentJavaKotlinObjective-CSwift

Posted 17 days ago

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🔥 Senior Representative, Risk Operations - Remote

Posted 23 days ago

📍 United States

🧭 Full-Time

💸 46800.0 USD per year

🔍 Customer Service

🔧 Requirements

Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role.
Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues, always considering the impact on the customer.
Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies with a customer-first mindset.
Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level, ensuring a positive customer experience.
Detail-oriented mindset with a commitment to executing top-notch service in the realm of fraud and risk execution.
Available full-time (40 hours / week); ability to work weekends and bank holidays.

💡 Responsibilities

Take the lead in implementing and executing strategies to detect, prevent, and swiftly mitigate fraud and risk incidents, always keeping the customer experience at the forefront.
Develop an in-depth understanding of the unique challenges associated with fraud and risk execution, fostering a positive and secure environment for clients, Taskers, and internal employees.
Execute with a sense of urgency, combining it with a genuine commitment to executing customer-centric fraud prevention and resolution.
Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies continually, with a focus on enhancing the overall customer experience.
Identify emerging trends and execute logical reasoning in decision-making, prioritizing the execution of secure and satisfaction-driven measures for our stakeholders.
Apply insights and metrics to drive the day-to-day execution and enhance the overall effectiveness of fraud and risk mitigation efforts, ensuring a positive impact on customer satisfaction.
Regularly escalate emerging risk and fraud trends to the supervisor, ensuring timely communication of critical issues to enhance customer trust.
Collaborate closely with the risk operations manager, executing strategies and measures developed under their guidance, with a constant focus on improving the customer experience.
Execute problem-solving with a solutions-focused mindset, proactively identifying and executing effective resolutions to safeguard our operations and maintain customer trust.
Demonstrate a high level of ownership and disciplined curiosity in executing fraud and risk mitigation measures, ultimately contributing to an enhanced customer-centric approach.
Serve as a trusted resource, executing optimal fraud and risk mitigation through proactive measures and efficient solutions, reinforcing a positive customer experience.

Data AnalysisProblem SolvingCustomer service

Posted 23 days ago

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🔥 Senior Analytics Engineer

Posted 23 days ago

📍 United States

💸 115000.0 - 160000.0 USD per year

🔍 Marketplace platform

🔧 Requirements

Expertise in Snowflake SQL and dbt Cloud CLI (5 years).
Expertise in dimensional modeling and SCD2 use cases (3 years).
Expertise in at least one programming language used for data analysis (e.g., Python, R) (3 years).
Experience designing and implementing data quality assurance and monitoring processes (2 years).
Experience interacting with executive and senior management stakeholders around data topics (2 years).
Familiarity with git (2 years).
Commitment to data process development with a focus on transparency, quality, efficiency, and resilience.

💡 Responsibilities

Design and develop data ontologies for Dolly’s core business objects represented as the enterprise data model.
Develop performant and scalable code for data transformation.
Design and develop efficient orchestrations for data transformation dependencies.
Implement transformation pipelines for raw data focusing on quality and periodicity.
Own data definitions for key business metrics.
Collaborate with stakeholders to ensure data definitions align with business needs.

Python

Posted 23 days ago

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🔥 Security Engineering Manager

Posted 25 days ago

📍 US, EU

🧭 Full-Time

💸 142000.0 - 197000.0 USD per year

🔍 Marketplace platform

🔧 Requirements

5+ years of experience building, managing, and mentoring security teams.
5+ years of expertise in developing and implementing security frameworks, policies, and procedures.
Strong writing skills.
Data-oriented with a background in designing security strategies including metrics and performance measurement.
Track record of leading security initiatives and driving cultural change.
Knowledge of data security, encryption, access controls, and secure coding practices.
Experience in incident response and threat modeling.
Familiarity with security frameworks (CIS, SOC2) and regulatory compliance standards (GDPR).

💡 Responsibilities

Lead and develop a team of security engineers, fostering collaboration, mentorship, and continuous learning.
Implement foundational security tools to enhance security across corporate, infrastructure, and applications.
Develop and maintain security strategies, policies, KPIs, OKRs, and budgets.
Drive compliance with CIS, SOC2, and GDPR standards through audits and assessments.
Manage incident response efforts for investigation and resolution.
Promote security culture through training and partnerships with cross-functional teams.
Oversee the Information Security Program and collaborate with partners for security-related decisions.

LeadershipCybersecurityData AnalysisComplianceRisk Management

Posted 25 days ago

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