Taskrabbit

Taskrabbit’s mission is to transform lives, one task at a time.

251-500 employees

Founded 2008

Marketplace

Private Company

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Marketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer+1 more

Open Positions3

This is a remote role based in Poland.Full-TimeMarketplace PlatformPosted

Customer Support Advocate (Portuguese Speaking)

Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behavior to better anticipate their needs.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.

Problem SolvingWritten communicationVerbal communication+1 more

Showing 1 of 3 positions

About Taskrabbit

Taskrabbit is transforming lives, one task at a time, by pioneering a marketplace that connects millions of users with skilled Taskers for everyday needs. You can get help with furniture assembly, handyman work, moving, and more. Acquired by Ingka Group (IKEA) in 2017, we operate in thousands of cities across nine countries. Our platform is available in over 200 IKEA stores worldwide, expanding access to convenient services. We process millions of service requests monthly, connecting people who need help with independent workers. Taskrabbit makes daily life easier and empowers a flexible workforce globally.

How We Work

We operate as a hybrid company, balancing flexibility with in-person connection. Our team is distributed across the US and EU, fostering diverse perspectives. You'll work in a collaborative, pragmatic, and fast-paced environment. We value innovation, inclusion, and hard work, with women making up half of our leadership team. We believe diverse teams make better decisions, impacting the communities we serve. Our culture consistently earns us a spot on Built In's "Best Places to Work" list.

Why Join Us

Drive real impact by helping Taskers achieve their financial goals through our platform.
Work in a hybrid, globally distributed environment across US and EU time zones.
Collaborate cross-functionally with Product, Marketing, and Legal to shape our platform's future.
Develop your skills using data-driven insights to solve complex marketplace challenges.
Contribute to a company committed to diversity and inclusion, with diverse leadership.

Benefits & Perks

Employer-paid health insurance (country-specific)
Generous and flexible time off, including two company-wide closure weeks
Taskrabbit product stipends to experience our platform firsthand
Wellness, productivity, and education stipends for your personal growth
Exclusive IKEA discounts as part of the Ingka Group
Reproductive health support for all employees (country-specific)
401k match with immediate vesting for US-based employees

Tech Stack

cmsserverwidgets