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Taskrabbit

Taskrabbit

Taskrabbit’s mission is to transform lives, one task at a time.

251-500 employees
Founded 2008
Marketplace
Private Company
WebsiteLinkedInFacebookTwitterShareTweet
MarketplaceE-CommerceJanitorial ServiceFacilities Support ServicesFreight ServicePeer to Peer+1 more

Open Positions1

Remote PortugalFull-TimeMarketplace PlatformPosted
Sr. Supervisor, Customer Support Quality
  • Manage, coach, and develop a team of 5 to 10 CS Quality Associates across multiple regions
  • Drive team performance through clear goal-setting, regular feedback, and structured development plans
  • Own QA performance metrics and reporting, ensuring accuracy, visibility, and actionable insights
  • Continuously evolve the QA framework, including evaluation rubrics, methodologies, and calibration processes
  • Identify trends and gaps in quality performance and translate insights into prioritized improvement initiatives
  • Ensure alignment and consistency in QA standards across US and EU operations
  • Partner with BPO vendors to ensure quality expectations are clearly defined, met, and consistently applied
  • Collaborate with cross-functional teams to drive continuous improvement initiatives
  • Own forecasting of QA evaluation volumes based on contact projections and quality coverage targets
Data AnalysisPeople ManagementCustomer service+2 more

€40,000 - €50,000

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About Taskrabbit

Taskrabbit is transforming lives, one task at a time, by pioneering a marketplace that connects millions of users with skilled Taskers for everyday needs. You can get help with furniture assembly, handyman work, moving, and more. Acquired by Ingka Group (IKEA) in 2017, we operate in thousands of cities across nine countries. Our platform is available in over 200 IKEA stores worldwide, expanding access to convenient services. We process millions of service requests monthly, connecting people who need help with independent workers. Taskrabbit makes daily life easier and empowers a flexible workforce globally.

How We Work

We operate as a hybrid company, balancing flexibility with in-person connection. Our team is distributed across the US and EU, fostering diverse perspectives. You'll work in a collaborative, pragmatic, and fast-paced environment. We value innovation, inclusion, and hard work, with women making up half of our leadership team. We believe diverse teams make better decisions, impacting the communities we serve. Our culture consistently earns us a spot on Built In's "Best Places to Work" list.

Why Join Us

  • Drive real impact by helping Taskers achieve their financial goals through our platform.
  • Work in a hybrid, globally distributed environment across US and EU time zones.
  • Collaborate cross-functionally with Product, Marketing, and Legal to shape our platform's future.
  • Develop your skills using data-driven insights to solve complex marketplace challenges.
  • Contribute to a company committed to diversity and inclusion, with diverse leadership.

Benefits & Perks

  • Employer-paid health insurance (country-specific)
  • Generous and flexible time off, including two company-wide closure weeks
  • Taskrabbit product stipends to experience our platform firsthand
  • Wellness, productivity, and education stipends for your personal growth
  • Exclusive IKEA discounts as part of the Ingka Group
  • Reproductive health support for all employees (country-specific)
  • 401k match with immediate vesting for US-based employees

Tech Stack

cmsserverwidgets