Taskrabbit

Taskrabbit’s mission is to transform lives, one task at a time.

251-500 employees

Founded 2008

Marketplace

Private Company

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Marketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer+1 more

Open Positions2

Remote PolandFull-TimeOnline marketplacePosted

Quality Specialist, German

Monitor and evaluate phone, email, chat, and messaging-ticket interactions against established quality standards.
Assess agents’ communication skills and problem-solving abilities.
Evaluate agent performance using the quality rubric and provide constructive feedback and coaching.
Analyze customer service metrics and key performance indicators to identify trends and improvement areas.
Recommend process improvements based on the quality rubric to improve efficiency and customer satisfaction.
Share relevant feedback with the Training & Development Team to support onboarding success.
Identify user feedback for leadership to integrate into quality assessments.
Work with the Customer Support team to address recurring issues and improve service delivery.

Analytical SkillsProblem SolvingQuality Assurance+1 more

Showing 1 of 2 positions

About Taskrabbit

Taskrabbit is transforming lives, one task at a time, by pioneering a marketplace that connects millions of users with skilled Taskers for everyday needs. You can get help with furniture assembly, handyman work, moving, and more. Acquired by Ingka Group (IKEA) in 2017, we operate in thousands of cities across nine countries. Our platform is available in over 200 IKEA stores worldwide, expanding access to convenient services. We process millions of service requests monthly, connecting people who need help with independent workers. Taskrabbit makes daily life easier and empowers a flexible workforce globally.

How We Work

We operate as a hybrid company, balancing flexibility with in-person connection. Our team is distributed across the US and EU, fostering diverse perspectives. You'll work in a collaborative, pragmatic, and fast-paced environment. We value innovation, inclusion, and hard work, with women making up half of our leadership team. We believe diverse teams make better decisions, impacting the communities we serve. Our culture consistently earns us a spot on Built In's "Best Places to Work" list.

Why Join Us

Drive real impact by helping Taskers achieve their financial goals through our platform.
Work in a hybrid, globally distributed environment across US and EU time zones.
Collaborate cross-functionally with Product, Marketing, and Legal to shape our platform's future.
Develop your skills using data-driven insights to solve complex marketplace challenges.
Contribute to a company committed to diversity and inclusion, with diverse leadership.

Benefits & Perks

Employer-paid health insurance (country-specific)
Generous and flexible time off, including two company-wide closure weeks
Taskrabbit product stipends to experience our platform firsthand
Wellness, productivity, and education stipends for your personal growth
Exclusive IKEA discounts as part of the Ingka Group
Reproductive health support for all employees (country-specific)
401k match with immediate vesting for US-based employees

Tech Stack

cmsserverwidgets