Helper Success Manager

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Requirements:

• Bachelor’s Degree or equivalent business experience.
• 4+ years of professional experience, ideally in customer-facing roles, operations, or at a marketplace company.
• A people-oriented self-starter with a passion for helping others succeed and a problem-solving mindset.
• Adaptable in fast-paced environments, with the ability to translate high-level objectives into action plans, quickly pivot through changes, and ask for support when needed.
• Experienced in driving results through collaboration, data analysis, and strong execution skills.
• An enthusiastic “people person” who derives joy from helping people succeed.
• A confident communicator and negotiator—able to engage effectively via email, video, phone, and in person.
• A time management expert, with strong organizational skills and the ability to juggle competing priorities effectively.
• Detail-oriented with a keen eye for accuracy and consistency.
• A collaborative team player who brings energy and passion to the workplace.
• Strong analytical with Excel / Google Sheets is required. Familiarity with Sigma, Looker, SQL, and Iterable is a plus.

Responsibilities:

• Own and grow your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States.
• Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals.
• Leverage data-driven insights to optimize Helper journeys, ensuring effective decision-making and continual improvement.
• Track performance metrics, identify trends, and respond with tailored programs and supply alignment tactics.
• Plan and execute communications to drive behavior change and increase supply alignment among Helpers.
• Onboard new Helpers effectively, ensuring they are set up to execute high-quality jobs and engage fully with the platform.
• Execute quality programs as directed by the Helper Quality team, maintaining standards of excellence across your markets.
• Identify at-risk Helpers and proactively engage them with retention strategies to prevent churn.
• Communicate business impact and performance insights to broader business leads and teams, helping to drive continuous improvement.
• Lead local community engagement, organizing and executing events that connect and support the Helper community.
• Collaborate cross-functionally with the Tasker Success and Tasker Quality teams to drive success for new programs and initiatives.
• Innovate and experiment with new strategies to improve supply alignment and optimize the Helper experience.
• Share insights and learnings across the Tasker Operations team to help improve existing programs and drive new ones.
• Travel up to 10% to attend team and metro-specific events.
• Adapt to evolving business needs, taking on other duties as necessary.