- Manage a portfolio of SaaS and Hybrid renewals, driving on-time renewals and expansion.
- Proactively engage customers to scope environments and present renewal and multi-year subscription options.
- Identify, position, and close upsell and cross-sell opportunities as part of the renewal motion.
- Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools.
- Partner with Account Executives, Customer Success Managers, and cross-functional teams to execute renewals and resolve issues.
- Communicate effectively with customers and partners to advance deals, address concerns, and drive decisions.
- Navigate and de-escalate customer issues by establishing clear next steps, owners, and timelines.
- Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections.
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