- Lead and optimize core HR Operations processes, embedding AI agents and agentic workflows across onboarding, offboarding, employee lifecycle changes, and recruiting.
- Standardize HR processes, documentation, and operating procedures.
- Identify process gaps, friction points, and redundancies, implementing tech-enabled solutions.
- Partner with HR, Payroll, IT, Finance, and Shared Services stakeholders.
- Establish and monitor operational metrics, service levels, and process performance indicators.
- Support HR systems enhancements in partnership with HRIS and IT teams.
- Lead change management, communications, and training related to People Operations.
- Ensure People Operations practices align with data governance and compliance requirements.
- Lead, coach, and develop a team responsible for scalable, employee-centered HR operations.
- Establish metrics to track automation impact, productivity gains, and user adoption.
Process improvementChange ManagementWorkday